hellopatient - Conversational Designer
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Requirements
• 2+ years in a relevant role — conversation design, UX writing, prompt engineering, linguistics, behavioral research, or similar • Exceptional critical thinking and problem-solving skills • Strong ability to understand and model human behavior • Experience with structured thinking (prompts, logic, systems, or frameworks) • High curiosity and willingness to challenge assumptions • Background in linguistics, psychology, philosophy, or a field that trained you to think rigorously about language and behavior • Experience with AI products, chatbots, LLMs, or prompt engineering • UX, conversation, or behavioral design experience • Comfortable in fast-paced, early-stage environments
Responsibilities
• Design AI Behavior in Real Conversations • Define how agents respond across real-world scenarios (frustration, urgency, confusion, resistance) • Design conversations that balance empathy, efficiency, and task completion • Help agents establish trust fast and guide users toward successful outcomes • Improve Performance & Outcomes • Analyze real interaction data to identify drop-off points and areas for improvement • Optimize for containment rate — resolving conversations without human intervention • Iterate quickly based on production metrics and qualitative conversation review • Build & Refine Prompting Systems • Write and test structured prompts that shape agent behavior and tone • Partner with Product and Engineering to integrate conversational logic into the product • Develop reusable frameworks that scale across conversation types and use cases
Benefits
• Base Salary $120K – $160K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Austin, TX - In Person • Yes, I am willing to relocate • Possibly — I’d like to learn more about the role first • No, I am not open to relocating • Not applicable — I am already based in Austin • Have you ever written prompts or instructions for an AI system? If so, briefly describe what you built or used them for. • What makes an AI interaction feel natural or trustworthy to a user? • Where do you think AI systems tend to break down in real conversations or when following instructions?
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