bazaarvoice - Manager, Client Success, Southern Europe
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Requirements
• SaaS Leadership DNA: A proven track record of leading customer-facing or advisory teams within a high-growth B2B SaaS, consulting, or digital agency environment. • Commercial & Analytical Acumen: Strong business literacy with experience leveraging data analytics (Salesforce, Gainsight, etc.) to drive internal business performance and consultative client strategies. • Executive Presence: Exceptional communication and interpersonal skills, with the gravitas required to command a room, influence senior stakeholders, and navigate complex client dynamics. • Operational Agility: The ability to assess operational protocols critically, design scalable workflows, and champion change management across interdependent global functions. • Experience: 8+ years of experience in a customer success, account management, or strategic consulting capacity, with 3+ years of direct people management experience. • Education: Bachelor’s degree required; MBA or advanced degree preferred. • Domain Expertise: Deep familiarity with digital marketing, e-commerce ecosystems, CRM systems, social technologies, or AI-driven enterprise solutions.
Benefits
• Customer is key • We see our own success through our customers’ outcomes. • We approach every situation with a customer first mindset. • Transparency & Integrity Builds Trust • We believe in the power of authentic feedback because it’s in our DNA. • We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. • Passionate Pursuit of Performance • Our energy is contagious, because we hire for passion, drive & curiosity. • We love what we do, and because we’re laser focused on our mission. • Innovation over Imitation • We seek to innovate as we are not content with the status quo. • We embrace agility and experimentation as an advantage. • Stronger Together • We bring our whole selves to the mission and find value in diverse perspectives. • We champion what’s best for Bazaarvoice before individuals or teams. • As a stronger company we build a stronger community. • Commitment to diversity and inclusion • Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. • Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.
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