Klaviyo - Senior Software Engineer
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Requirements
• Senior-level backend engineer with strong systems design skills • Proficient in Go (required). experience with Python is a plusExperienced working with high-throughput distributed systems • Familiar with message queues (e.g., Pulsar, Kafka, RabbitMQ, SQS) • Bonus: Experience with email infrastructure, MTAs, deliverability, or mailops • Comfortable working independently on projects from design through production • Able to thrive in a mostly remote team and deliver in a high-autonomy environment • You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • Technologies We Use: • Languages: Go, Python • Infrastructure: AWS, DynamoDB, Kubernetes, Terraform • Frameworks: Gin (Go), Django (Python) • Messaging: Pulsar, Kafka, other message queues • Email Systems: MTA’s (GreenArrow), Proxy servers, email deliverability tools, monitoring tools • Experience building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems. • 5+ years of experience in software engineering, 2+ years of experience managing engineering teams, including remote members and lead engineers. • Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions that add significant customer and business value. • Motivated to grow the team through developing current members and attracting new talent to expand capabilities. • Eager to engage with code, understand the product area, and provide applicable technical mentorship. • In-depth understanding of common engineering architectures for highly scalable systems. • Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams. • Comfortable conducting performance reviews and mentoring team members at all levels. • We love recovering entrepreneurs. If you’ve ever run your own thing, you’ll have company on our team. • Boston, MA - Hybrid Role • 10+ years of experience in software development with 3+ years of experience in Engineering Management • You are passionate about and have proven experience being a coach and a mentor for team members and helping them grow • You’re a hands-on manager, able to contribute to design documents, write code, and perform code reviews when necessary • Experience working with internal stakeholders on feature, technical, and architectural specifications • Proficiency in managing all aspects of PDLC/SDLC and successfully driving complex projects to completion • Experience working with data storage technologies and patterns, including distributed storage, data modeling, and relational databases • You have architected, built and delivered at least one complex data processing system • Experience with large scale data pipelines and real time data ingestion • You know how to apply off-the-shelf technologies to solve technical problems, and know when it’s time to build your own • Excellent communication and interpersonal skills • Experience working with both monolithic and microservices architectures • Experience debugging performance issues and improving system performance • Experience working with cloud technologies (AWS, GCP, Azure) • You are passionate about building software effectively and for the long term, balancing technical quality, velocity, and business impact. • BA or BS Degree in Computer Science, related field, or equivalent experience. • You typically bring 6+ years of hands-on software development experience building and operating highly available, full-stack SaaS products at scale, or have demonstrated equivalent proficiency and impact. • You are independently responsible for the full lifecycle of complex projects or features, including discovery, technical design, implementation, rollout, and ongoing maintenance. You provide clear technical direction for others involved. • You own the operational health of the systems you build, including performance, reliability, and observability. You are comfortable defining and upholding SLOs, participating in on-call, and driving follow-through on incidents and RCAs. • Familiarity with cloud infrastructure (AWS preferred), infrastructure-as-code (Terraform), and containerized environments (Kubernetes), including how to design services that run reliably at scale in those environments. • Expertise and hands-on experience with asynchronous processing and queueing systems like SQS, Kafka, or Apache Pulsar. • Ability to handle yourself and complex systems in outage situations and to drive failures to root cause analysis and prevention of future issues. • You question convention and proactively look for ways to improve, whether that’s workflows, architecture, tooling, or team processes. You are intrinsically motivated to drive incremental and step-change improvements that deliver value to the business. • You are an excellent communicator and collaborator. You lead technical discussions at the project and product-area level, write clear technical design documents and RFCs, and keep stakeholders aligned on progress, risks, and trade-offs. • You mentor and support other engineers, offering thoughtful feedback in design and code reviews, helping refine specifications, and investing in the growth of more junior engineers on the team. • You enjoy working on small, autonomous, agile teams, shipping early and often, pairing with product managers, business stakeholders, and other engineers to craft better software. • Fundamental understanding of Linux and all layers of the networking stack; you should be confident administering and debugging production Linux systems. • Practical experience building high availability systems at scale with Apache Pulsar. • Klaviyo’s platform is primarily built with Python and React and runs on AWS. Engineers join us from a wide range of technical backgrounds and are supported in learning our stack. Core technologies include: • Python / Django / FastAPI / GoLang • Apache Pulsar / Apache Kafka / SQS • AWS / Terraform / Kubernetes / Argo / Istio / Kong • Location & Work Model: • This role is based in Boston, Massachusetts and follows a hybrid working model. Klaviyo supports work authorization and relocation for this position. • At Klaviyo, we enjoy tackling meaningful engineering challenges and value people who take ownership, learn continuously, and collaborate openly. We are committed to building inclusive teams and encourage applications from candidates of all backgrounds. • Klaviyo is growing fast and we have openings for all skill levels across all of our teams. Learn more about our engineering culture at https://klaviyo.tech • 7–10 years of experience in machine learning engineering or applied software engineering, with a focus on classical ML and predictive modeling. • Deep understanding of supervised learning methods such as random forests, XGBoost, logistic regression, and ensemble techniques. • Proven track record of building and scaling production-grade ML systems end to end (data pipelines, training, deployment, and monitoring). • Experienced backend engineer comfortable with distributed systems and high-scale architectures. • Proficient in Python and modern frameworks (FastAPI, Django preferred). • Skilled with big data and streaming technologies (Apache Spark, Kafka, Hadoop). • Hands-on with asynchronous processing and distributed task queues (Celery, SQS, RabbitMQ, Redis). • Strong understanding of databases and ORMs (SQLAlchemy, Alembic) and cloud-native architectures (AWS, Kubernetes, CI/CD). • Excellent communicator who can set technical direction, influence product strategy, and mentor junior engineers. • Curious, pragmatic, and passionate about building AI systems that drive measurable business impact. • Experience training and deploying ML models in production environments that generated measurable impact. • Familiarity with reinforcement learning or agentic AI systems that adapt based on outcome or reward signals. • 10+ years of experience in technical program management within a fast-paced engineering environment (ideally SaaS or high-growth tech). • Proven ability to successfully manage a perpetual program with a rolling roadmap • Demonstrated ability to manage multiple priorities and deliver results across complex, cross-functional programs. • Strong project management skills with fluency in tools such as Asana, Jira, Linear or Smartsheet. • Degree or equivalent experience in a software engineering discipline • Proficient in using at least one modern programming language • Able to communicate well • Able to work with others on a team • Able to learn continuously and adapt to a high growth environment • Able to stick with and solve difficult problems • Experience designing, building, and operating distributed systems in a cloud computing environment • Experience provisioning infrastructure using Terraform or a similar infrastructure as code tool • Experience performance tuning and scaling systems • Experience with high volume data processing and storage systems • Experience using Linux operating systems • You are passionate about building software effectively and for the long-term. • You have 4+ years of hands-on software development experience creating and maintaining highly available, full-stack SaaS products at scale. • Bachelor’s degree or equivalent. • A good understanding of the Integrations technical space - 3rd party APIs, authentication, storage, and data pipelines. • You have an in-depth understanding of commonly used web architecture design patterns when it comes to highly scalable systems. • You have been a successful interface between the team and the rest of your product area. You have been responsible for owning and delivering projects or features of projects including design, development, and deployment. • You possess excellent verbal and written communication skills. Through effective proactive communication and planning, you keep your team up to date on project progress and any blockers or delays. • You like to question convention, proactively find ways to innovate, and are intrinsically motivated to drive incremental improvements that deliver value to the business. • You like working on small, autonomous agile teams. Enjoy shipping code early and often in an agile fashion, pairing with product management, business stakeholders, and other engineers to craft better software. • You have a good understanding of popular AI tools (ChatGPT, Claude Code, Cursor, Gemini, etc.) and know how to use them effectively in your own day-to-day workflow to increase coding and productivity efficiency. • You enjoy working with new technologies ranging from the frontend to backend, and are particularly passionate and an expert in various tech stacks. • Ability to dig into performance and scalability issues to drive breakthrough solutions-- whether it's a slow loading UI or too many clicks in a workflow, a database query timing out, or a queue that just won’t drain. • You like creating, teaching, and improving shared engineering processes. • You are successfully able to estimate and manage project timelines and risks to ensure the team will be in a position to deliver on its commitments. • You are proficient in writing technical specifications and documents based on product feature specifications provided by the Product team, and are adept at breaking down and articulating complex technical concepts in a clear and concise manner. • You are capable of leading discussions and presentations to ensure alignment on architectural decisions, promoting transparency, and facilitating a shared understanding across teams. • Highly collaborative, ambitious, and ability to champion ideas based on merit. At the same time, being humble enough to recognize your own areas of improvements and open to feedback and continuous learning. • Klaviyo operates a real-time data analytics platform coded primarily in Python that is built for massive scale and hosted on Amazon Web Services (AWS). New hires come to Klaviyo from a number of disciplines with experience in a variety of languages and tech stacks. Here is our primary tech stack: • Python / Django • Typescript / React • MySQL / Redis / Memcached • RabbitMQ / Celery / Apache Kafka / Apache Pulsar • At Klaviyo, we love tackling tough engineering problems and look for employees who are passionate about building, owning, and scaling features end-to-end and breaking through obstacles or technical challenges in their way. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. • 5–7 years of professional experience in software engineering, with a strong focus on backend systems and distributed architectures. • Have hands-on experience building and deploying generative AI and agentic AI applications into production, with expertise in prompt engineering, few-shot learning, fine tuning and evaluation. • Experienced backend engineer with a strong track record of building scalable, distributed systems, especially in the service of AI agent capabilities. • Proficient in Python and modern backend frameworks (FastAPI, Django preferred). • Experience creating human and automated evals to ensure high AI model quality. • Proficient in big data tools such as Apache Spark and Hadoop. • Deep experience with asynchronous processing and distributed task queues (Celery, Kafka, SQS, RabbitMQ, Redis). • Strong understanding of database technologies and ORMs (SQLAlchemy, Alembic). • Comfortable with cloud-native architectures (AWS) and container orchestration (Kubernetes); can manage infrastructure and CI/CD pipelines. • Skilled at designing and building robust APIs. • Able to operate with a high degree of autonomy, handle ambiguity, and thrive in a fast-moving, startup-like environment. • Driven by curiosity. You're someone who learns and stays up to date with this rapidly evolving field. • Comfortable collaborating directly with product managers and customers to shape solutions. • Trained ML models in the past and deployed them in production systems to generate impact to businesses. • 3–5+ years of professional product design experience. • A strong portfolio that demonstrates end-to-end design work — from defining problems and audiences through product adoption and iteration. • Experience driving product outcomes through experimentation, data-informed design, and continuous iteration. • Ability to collaborate effectively in a fast-paced environment and bring cross-functional teams together. • A systems-thinking mindset, able to identify and design for common components and scalable patterns. • Comfort sharing a unique perspective and facilitating productive discussions toward alignment. • A growth mindset, adaptability, and strong problem-solving skills. • Product design experience with an accompanying portfolio. • Experience designing and building durable design systems at scale within a large product organization. • Documentation of guidelines, standards, patterns, best practices and have an understanding of WCAG standards. • Ability to create visually appealing and user-friendly interfaces • Strong understanding of design principles and user experience best practices • Critical thinking and attention to detail when exploring solutions at a systematic level and a component level • Strong visual design sense and appreciation for getting the details right • Excellent communication and collaboration skills, with the ability to work effectively with engineers and designers to ship new features and components • 12+ years of experience in Product Management with significant exposure to Enterprise SaaS products. • Proven success leading enterprise-grade or platform products such as CRM, marketing automation, customer data platforms, analytics, data infrastructure, or AI-driven systems. • Direct experience supporting large enterprise customers (e.g., Fortune 1000), not just SMB or self-serve products. • Strong intuition for what drives enterprise purchasing decisions: trust, compliance, scalability, configurability, integrations, and roadmap credibility. • Hands-on experience partnering with Sales, Solutions Engineering, and Customer Success on enterprise deals. • Comfortable discussing system architecture, data models, APIs, integrations, data flows, and security standards with engineering teams. • Experience working on products with complex data infrastructure, distributed systems, or significant integration dependencies. • Proven ability to influence and lead across Product, Engineering, GTM, Security, and Legal without direct authority. • Track record of translating enterprise customer needs into clear product requirements, thoughtful tradeoffs, and scalable platform solutions. • Strong communication and storytelling skills, with the ability to align diverse teams around shared priorities. • Proven Track Record: 3-6 years of experience as a closing Account Executive in a SaaS or high-growth tech environment, with a strong performance record at the Large Enterprise level. • Communication Mastery: Exceptional ability to present to large groups, with the "tonal intelligence" to pivot between technical users and executive buyers. • Consultative Hunter: Strong discovery skills with the ability to translate complex business objectives into tangible, ROI-justified use cases. • Enterprise Expertise: A proactive approach to multi-threading and a demonstrated track record navigating complex buying committees (IT, Finance, Marketing, and Procurement). • Tools & Hygiene: Proficiency in Salesforce, Outreach, LinkedIn Sales Navigator, and Gong. We value data-driven sellers who treat their CRM as a strategic asset. • Analytical Mindset: Comfortable interpreting funnel signals and applying core business metrics (ROI, TCO, etc.) to build a compelling case for the platform. • Growth Mindset: An active desire to learn, an openness to coaching, and a collaborative spirit. • Proven experience in partnerships, channel sales, or business development, with a focus on Commercial or mid‑market SaaS. • Track record of building and managing partner teams and reseller ecosystems, including owning revenue and pipeline targets. • Strong understanding of APAC markets, with direct experience in ANZ and Asia highly preferred. • Excellent communication and relationship‑building skills with both internal and external stakeholders, including C‑level. • Data‑driven operator with expertise in forecasting, pipeline management, and partner performance analysis. • Ability to thrive in a fast‑paced, high‑growth environment with competing priorities. • Demonstrable AI‑first thinking: proven ability to identify, test, and implement AI‑driven workflows that increase team efficiency, effectiveness, and scalability. • Comfort experimenting with AI in work or personal projects, with a desire to responsibly explore new AI tools and workflows to make work smarter and more efficient. • Experience building or leading Channel & Alliances motions (agencies, SIs, BPOs, ISVs, resellers) across multiple APAC markets. • Exposure to ecommerce and martech ecosystems (e.g. Shopify, WooCommerce, SFCC, Magento, or adjacent platforms). • Prior experience designing and running co‑sell programs and GTM plays with agencies and global alliances partnerships. • People management experience in high‑growth environments, especially managing Partner Account Managers or Channel sellers. • Klaviyo in APAC • We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go‑to‑market teams in sales, customer success, partnerships, marketing, recruiting and product support. • As the team grows, we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo, but with its own local identity within our Sydney‑based and broader APAC teams. This is your unique opportunity to join us at a very early stage and help shape the future of Klaviyo in APAC – and the leadership engine we build through Channel & Alliances. • One of our values as a company is “always learning”, and you can feel that in APAC. People are looking to grow and develop, and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC, there is significant headroom to grow and develop within your role – we are looking for the leaders of the future. • At Klaviyo, managers are often promoted up into their roles, and people are regularly promoted or move into new functional areas – it really is an education through experience here. • 5-7+ years of product management experience, ideally working on complex SaaS or workflow-based products • Experience building customer-facing product experiences with a strong UX focus • Demonstrated ability to simplify complex systems or workflows into intuitive user experiences • Strong product design instincts and experience partnering closely with design teams • Comfortable working closely with engineering on technically complex products • Experience owning core product surfaces with high usage and business impact • Highly customer-centric, with experience speaking directly with customers to inform product decisions • Strong communicator who can align cross-functional teams around product strategy and execution • 10+ years of SaaS account management, channel and/or sales experience. • Experience supporting and influencing colleagues on cross-functional team • Familiarity with enterprise methodologies (e.g., MEDDIC/MEDPICC) • Ability to build strong executive relationships and lead multi-threaded deals to closure • #LI-CR1 #LI-Boston • #LI-CR1 #LI-Denver • #LI-CR1 #LI-San Francisco • Experience supporting and influencing colleagues on cross-functional teams. • Familiarity with enterprise methodologies (e.g., MEDDIC/MEDPICC). • Ability to build strong executive relationships and lead multi-threaded deals to closure. • #LI-CR1 #LI-Hybrid #LI-Boston • 10+ years leading Talent Acquisition strategies at scale, with significant focus on technical recruiting for engineering, product, and data functions. • 5+ years of direct people management experience; preferably leading high-growth technical recruiting teams in fast-paced, agile environments. • Strong understanding of technical talent markets and engineering assessment practices (coding interviews, take-home assignments, system design evaluations). • Skilled at building trusted partnerships with technical executives and hiring managers, with a proven ability to influence and deliver at the executive level. • Excellent written and verbal communication skills, with the confidence to represent Klaviyo to senior leaders and candidates alike. • Deeply data-driven in how you evaluate recruiting health, sourcing strategies, and EDI initiatives. • Maniacally focused on operational excellence and continuous improvement. • Intellectually curious with a candidate- and customer-first mindset. • Experience with Greenhouse ATS is preferred but not required. • Familiarity with technical platforms and communities (GitHub, Stack Overflow, HackerRank, etc.) is a strong plus. • Proven 5+ years of experience as a business intelligence and data analytic (essential), preferably in the SaaS industry. • Extensive, demonstrable experience reading and writing complex SQL queries for data collection and analysis including using visualization platforms such as Tableau, Power BI, Apache Superset or similar (essential). • Scripting experience using Python (web scrapping), dbt and bash (essential). • Experience using or ingesting data from Splunk, Snowflake and other monitoring tools (essential). • Experience using Atlassian Confluence and JIRA (essential). • Automation-first approach for all work performed (essential). • You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient (essential). • Experience of working with business areas to understand and interpret their requirements. • Be curious, innovative, creative and agile, developing and championing new ideas, identifying opportunities, and learning fast along the way. • Demonstrate initiative and commitment for results and the ability to set priorities and manage multiple initiatives. • Strong time-management skills, with the ability to prioritize tasks, meet deadlines, and adapt to changing project requirements and timelines. • 2+ years of hands-on security operations experience in cloud-native environments. • Experience in triaging and responding to cyber threats, alerts, and incidents as well as log analysis, incident response and/or digital forensics. • Experience securing cloud environments such as AWS, GCP, and/or Azure. • Knowledge of security and IT frameworks such as NIST CSF, ISO 27001, SOC2, PCI-DSS. • Experience using ASANA or any project management tools including creating integrations for reporting purposes. • Experience in information security and IT practices around services, cloud infrastructure, hosting and platforms. • #LI-Hybrid #LI-JW1 • #LI-CR1 #LI-Hybrid #LI-Denver • #LI-CR1 #LI-Hybrid #LI-San Francisco • Platform-minded leader with a track record building/operating large-scale, low-latency distributed systems (messaging, streaming, or analogous high-throughput platforms). You’re hands-on enough to dig into architecture, but you lead through clarity, metrics, and great managers. • Owner of outcomes. You connect engineering choices to business results—deliverability, latency, reliability, developer velocity, and cost—and hold teams accountable for moving those numbers. • High-intensity, high-urgency operator who thrives in ambiguity, makes crisp tradeoffs, and ships ambitious, reliable systems on a predictable cadence. • Inclusive people leader experienced in growing managers and senior ICs, building healthy on-call cultures, and scaling organizations across hubs. • Strong partner & communicator who can translate complex systems into simple narratives for executives, customers, and cross-functional peers. • AI-fluent builder. You’ve already experimented with AI in work or personal projects and are excited to learn fast and responsibly integrate AI into everyday workflows. • Domain experience with email MTAs, SMS aggregators/carrier networks, push services, or deliverability tooling. • Prior leadership of multi-region or hybrid-cloud systems, and experience setting SLOs/error budgets at platform boundaries. • Background in privacy-aware systems (e.g., consent orchestration, data residency, data retention/TTL strategies). • Experience improving developer experience (APIs/SDKs, golden paths, internal platforms) for 10+ product teams. • Hub-based, hybrid collaboration; on-call coverage appropriate to mission-critical systems. • Interview process emphasizes technical depth, leadership behaviors (ownership, urgency, accountability), and measurable impact. • We value candidates who are rigorous, curious, and driven to create leverage for every Klaviyo developer and customer. • 8+ years of software engineering experience with strong frontend and backend skills • 5+ years of engineering management experience, ideally managing fullstack teams. • Familiarity with frontend technologies like React, TypeScript, and state management tools such as Redux • Comfortable contributing to backend systems using Python and Django, FastAPI (or equivalent) • Skilled in system design, reusable component architecture, and scalable frontend platforms • Familiarity with DevOps tooling, cloud infrastructure (AWS), Terraform, etc. • Proven track record delivering complex features in fast-paced, product-led environments • Clear communicator, collaborative leader, and committed to continuous team improvement • Technologies We Use • React, TypeScript, Redux • Python, Django, FastAPI • MySQL, Redis, RabbitMQ, Pulsar, • GraphQL, RESTful APIs • AWS, Terraform, Kubernetes • 5+ years of experience in a software engineering discipline • Experience with full stack application development • Experience debugging performance issues and improving application performance • Django REST Framework, Django, fastAPI • React, React Query • MySQL / postgreSQL • RabbitMQ / Celery / Apache Pulsar • Experience working with Service Oriented Architecture (preferably in Python) • Experience working with RESTful applications/APIs/gRPC • A proven track record of building high-quality products and systems, with pride in writing clean, high-quality code. • 7+ years of experience in a software engineering role. • Strong experience developing end-to-end software solutions or extensive experience with both front-end and back-end technologies. • Experience leading projects and being accountable for their outcomes. • Experience mentoring team members or driving initiatives that help the team learn new skills. • Experience conducting code reviews and running a robust testing cycle. • Experience working in agile, fast-paced environments. • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. • Skills with Python and related technologies • Skills with React and related technologies • Experience developing digital marketing or customer data software solutions. • Experience building cloud-native solutions, ideally with AWS. • Experience: 12+ years scaling multi‑tenant SaaS with a reputation for removing major bottlenecks and proving impact with data. • Technical expertise: Performance engineering, capacity planning, sharding/partitioning, caching/back‑pressure, multi‑region readiness, and high‑volume migrations; you turn hotspots into robust patterns. • AI tools & automation: You apply AI to scale work—profiling assistance, workload modeling, synthetic traffic generation, anomaly detection, and runbook copilots—always with explicit guardrails and observability. • Cross‑org influence: You align teams through fitness functions, scorecards, and readiness gates that accelerate—not block—delivery; you communicate tradeoffs crisply to execs and engineers. • AI fluency: Curious, adaptable, and proactive in exploring AI that responsibly improves scale outcomes. • Scale scorecard: Company‑wide fitness functions (latency/throughput/error rates) are adopted and reviewed regularly. • High‑impact wins: 2–3 bottlenecks removed with documented, reproducible testbeds; pXX latencies and error rates improve on top enterprise workloads; repeat P0s trend down. • AI‑assisted scale engineering: AI‑driven anomaly detection reduces alert noise while improving signal; generative load testing and copilot runbooks are used in release/readiness checks for the top critical services; time‑to‑isolate regressions drops 20–30%. • Success in 6–12 Months • Company‑wide scale scorecard in place; 2–3 high‑impact bottlenecks removed; top enterprise workloads show improved pXX latencies and error rates; fewer repeat P0s. • Experience: 10+ years building and operating cloud platforms (compute, networking, storage, runtimes like Kubernetes), with a track record of multi‑region HA and SLO rigor. • Technical expertise: Deep in Kubernetes, service mesh, Terraform/IaC, CI/CD, and production observability; you ship golden paths and guardrails that lift the whole org. • Experience with databases and storage systems, including SQL and NoSQL databases, and object, block, or file storage platforms. • AI tools & automation: You’ve brought AI into platform engineering—from copilot‑assisted workflows and intelligent test generation to AIOps for incident triage, anomaly detection, and runbook automation—with clear security and cost boundaries. • Ops leadership: You lead via design reviews, incident excellence, and SLO/error‑budget tradeoffs communicated in business terms. • AI fluency: You’re hands‑on with AI tools and help teams adopt them responsibly. • Core SLOs & velocity: ≥99.95% SLOs for core services; 25–50% faster build/deploy times; developer‑reported friction trending down. • AI‑enabled platform: Approved AI tooling is integrated into IDE/CI/CD with repo policies and auditability; ≥70% MAU among eligible engineers; MTTR down 20–30% via AI‑assisted triage; flaky‑test rate decreases through targeted, AI‑suggested fixes. • Guardrails in place: Cost, security, and compliance controls are codified as IaC modules and enforced in paved roads. • Experience with enterprise governance, including compliance and audit requirements. • Familiarity with GDPR and data privacy considerations in large-scale, production environments. • ≥99.95% SLOs for core services; 25–50% faster build/deploy times; reduced developer‑reported friction; incident recurrence trending down. • 2+ years experience working in a SaaS product in full stack capacity • Proficient in at least one modern programming language • Excited to learn and understand data visualization in addition to full stack engineering • 2+ years of experience working in a in a full stack capacity • Proficient in at least one modern programming language (Python or TypeScript/React are a plus) • Able to communicate well and collaborate effectively across disciplines • Able to work with others on a team and partner closely with product, design, and data stakeholders • Able to learn continuously and adapt to a high-growth environment • Able to stick with and solve difficult problems, particularly around data at scale • Excited to work at the intersection of data visualization, analytics, and AI. Building experiences that help customers understand and act on their data • Interested in up-market product challenges, including enterprise-grade reliability, and customization. • Technologies We Use (non-exhaustive) • Front-end technologies like TypeScript, React, Styled Components, and CSS • Backend primarily using Django, FastAPI, and Python • Infrastructure on AWS and Kubernetes • 6+ years of software engineering with at least 4 or those being data engineering experience, with a strong track record building and operating data pipelines and analytics models in production. • Deep proficiency in large-scale SQL and data modeling for analytics. • Strong programming skills in a modern language commonly used for data engineering (e.g. Python), and familiarity with orchestration and transformation tooling (e.g., Airflow, EMR, Spark/pyspark, or equivalents). • Experience working with modern data platforms (e.g., columnar data warehouses, object storage) and processing frameworks (batch and/or streaming). • Demonstrated ability to lead complex projects spanning multiple components and engineers—driving clarity, making tradeoffs, and delivering measurable impact on reliability, performance, or business outcomes. • Comfortable owning systems in production: you think about observability, incident response, incremental rollouts, and long-term maintainability as part of the design. • Excellent communication skills; you can explain data tradeoffs and constraints to non-technical partners and influence decisions with clear reasoning. • Inclusive, low-ego collaborator who values diverse perspectives and is motivated by helping the team succeed, not just shipping your own code. • Experience in a product-led SaaS environment with large-scale event data • Experience in a customer facing data engineering role supports AI/ML features and Analytics Dashboards. • Hands-on work with analytics engineering tools and practices (e.g., dbt, metrics layers, semantic models). • Experience building near real-time or streaming pipelines for user-facing analytics or monitoring. • Domain experience in martech, marketing automation, or customer engagement platforms. • We encourage candidates to apply even if they do not meet all the qualifications listed. AI Ops is a rapidly evolving space and we are all constantly learning! • 5+ years of experience as a backend software engineer, building scalable, distributed systems. • Strong experience working in production environments and launching ML/AI projects. • Hands-on experience with generative AI and agentic AI applications in production. • Proficient in Python (or similar). • Comfortable collaborating with cross-functional technical partners. • Curious, proactive, and eager to learn. • Experience with big data tools (e.g., Apache Spark, Ray). • Familiarity with cloud infrastructure (AWS, Terraform, Kubernetes). • Knowledge of ML frameworks (Huggingface, PyTorch, TensorFlow, Keras). • A strong track record of building and scaling high-quality products and systems. • 8+ years of professional software engineering experience. • Deep experience designing and delivering complex, end-to-end solutions. • Proven ability to lead large projects or technical domains with accountability for outcomes. • Experience influencing technical direction beyond your immediate team. • Strong mentoring and coaching skills, especially for senior engineers. • Expertise in code reviews, testing strategies, and production readiness. • Comfort operating in fast-paced, ambiguous environments. • Hands-on experience experimenting with AI tools and workflows, with a strong interest in building AI-centered systems and processes. • Strong experience with Python and related technologies. • Strong experience with React and modern frontend frameworks. • Experience building digital marketing or customer data platforms. • Experience with machine learning or applied AI systems. • Experience building cloud-native systems, ideally on AWS. • 3-5 years of experience in a software engineering discipline • Experience with database design that can withstand high query volumes • An interest and aptitude for collaboration across teams and disciplines • Experience creating new services with scalability in mind. Exposure to large-scale system design • Experience with AWS or any similar cloud provider • A strong interest in internationalisation, localisation, and translation. • A desire to serve our international customers and expand Klaviyo’s capabilities. • 5+ years of demonstrable experience delivering high-quality, customer-facing software. • Deep understanding of complex systems (or similar large-scale distributed systems) and strong systems thinking, with a proven ability to scale, observe, and maintain services. • Familiarity with full stack development concepts and a strong aptitude to learn. • An understanding of challenges in developing software across multiple languages and catering to non-English speaking users • Thrives in a fast paced, customer focused, and strategic environment. • A track record of prioritizing the needs and success of the company overall above the immediate needs of the team. • Proven experience with large-scale system design and driving the technical/architectural evolution of a product area. • Experience with billing systems in multiple currencies • Technologies we use (not exhaustive): • React, TypeScript, JavaScript, HTML, CSS • Babel, Webpack, Eslint, Prettier • REST, GraphQL, JSON Schema, JSON:API • CDNs (Fastly, Cloudflare) • GitHub, BuildKite • MySQL, Redis, Pulsar, Memcache • Python, Django, FastAPI, Go, Gin, React, RabbitMQ, Celery, MySQL, DynamoDB, Cassandra, Redis • DeepL, Smartling, Stripe • Amazon Web Services (EC2, RDS, Aurora, AWS Translate, etc.), Terraform, Kubernetes, Splunk, Chronosphere, Cortex, DX, and other modern DevOps tools • Bedrock, Claude, Cursor, LangChain, OpenAI, Gemini, • 7+ years of experience in a software engineering discipline • Highly skilled in using at least one modern programming language • normalization / denormalization trade-offs • Able to communicate well, both verbally and in writing • BA or BS Degree in Computer Science, related field, or equivalent experience • 2+ years of experience in a software engineering discipline • How You'll Make a Difference • You will be responsible for building and managing a team of 7+ engineers to fulfill your data automation vision and roadmap. • Responsible for coaching engineers, managing/reviewing technical documentation and articulating a phased approach to achieving the team's overall technical vision. • Be responsible for the mission, technical direction and operations of projects that have immediate impact. • Wholly owning the frameworks that enable us to provision, update, test, monitor, and scale infrastructure to power features that 183,000+ customers rely on daily to reach 4B+ consumers to drive their business forward. • Optimizing infrastructure with the teams that own Klaviyo’s analytics system that provides insight on hundreds of terabytes of data. • 8+ years of software engineering experience in a DevOps environment with specific experience in data processing systems. • 3+ years of people management experience • Hands-on experience designing, building, and operating reliable, fault-tolerant, and high performance distributed systems • Ability to handle yourself in outage situations and to drive failures to root cause analysis and prevention of future issues • Experience writing code using best practices in a language such as Python, Ruby, Go, etc. • Proven ability to come up to speed quickly • Hybrid office work 3x/week out of our Boston office • 8–10+ years of software engineering experience • 3+ years of engineering management experience • Experience owning and evolving stateful or data-intensive systems at scale • Strong understanding of distributed systems tradeoffs • Proven ability to coach and develop senior engineers • Experience partnering with Product on ambiguous, platform-oriented problems • Background in data consistency, data modeling, or schema evolution • Experience supporting both online and analytical workloads • Familiarity with cloud-native systems (AWS preferred) • Excellent verbal and written communication; active listening; ability to present to larger internal and external groups with confidence and tailor tone and content to the audience. • Consultative selling with strong discovery; ability to translate business objectives into ROI‑justified use cases and demos tailored to discovery, not generic walkthroughs. • Analytical mindset; ability to calculate ROI, interpret funnel and forecast signals, and apply core e‑commerce/SMB metrics to build compelling business cases. • Proactive multi‑threading and executive engagement; persona‑specific messaging and sequencing to build consensus across stakeholders, including economic buyers and sponsors. • Strategic territory and account planning; tiering, top‑account prioritization, and competitive plays supported by account research and mapping. • Pipeline creation excellence; consistent outbound generation, coverage management, timely lead follow‑up, and orchestration of marketing/partner programs and events. • Negotiation mastery; fluency in pricing and packaging, disciplined use of commercial levers, and trade‑based approaches that protect value while driving timely closes. • Collaborative selling; ability to quarterback cross‑functional teams (BDR, SA, CS, Partnerships, Marketing/ABM, Leadership) with clear roles and workback plans. • Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong; strong SFDC hygiene and usage for forecasting and deal strategy. • Growth mindset; openness to feedback, enablement participation, sharing best practices, and mentoring peers to lift team performance. • 1+ years of Business Development experience with strong performance, 1+ years of Account Executive/closing experience in a sales role preferred • A Bachelor’s degree or above, a plus. • Prolonged periods of sitting at a desk and working on a computer. • 5+ years of experience managing Account Executives in a SaaS environment, ideally selling into Mid-Market or Enterprise segments • Proven ability to coach, motivate, and hold teams accountable in longer, more complex sales cycles while building a high trust, open and engaged team driving high retention and career velocity for your team. • Strong command of forecasting, pipeline management, deal inspection, and sales metrics for higher-value opportunities • Experience selling into Mid-Market, Mid-Enterprise, or Large-Enterprise accounts • A clear point of view on running effective 1:1s, team cadences, deal reviews, and outbound/account-based motions • Confidence operating in ambiguity and comfort in a fast-paced, evolving environment. You are an owner, you see issues and own building a stronger Klaviyo. • Strong interpersonal and communication skills, with a collaborative, trust-based leadership style. You build a following across the organisation and in the market. • Data-driven mindset with the ability to spot trends and translate insights into action • Detail-oriented, organized, and proactive — you see problems early and move quickly to solve them • You’ve already experimented with AI in your work or personal projects and are excited to responsibly explore new tools and workflows to make your team smarter and more efficient • Valid authorization to work in Singapore • Experience in MarTech, eCommerce, or adjacent SaaS categories • Exposure to Enterprise or upper Mid-Enterprise deals • Additional language skills relevant to the APAC or Southeast Asia region • Klaviyo in APAC: • We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and People. • This is a true “1% done” moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Asia-Pacific and Japan. • Aligned with our value of Always Learning, we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform. Join us, and help build something exceptional from the ground up. • 7+ years of experience in Customer Success Operations, Digital CS, or scaled CS programs within a B2B SaaS environment • Hands-on expertise with Gainsight CS/PX and modern customer lifecycle automation tools; familiarity with LMS, community, and support platforms • Experience designing automated journeys, workflows, and digital engagement programs • Comfort working with AI-driven tooling (agents, copilots, rule logic) in customer-facing contexts • Strong analytical skills, with experience building dashboards, KPIs, and insights using multi-source data • Ability to influence cross-functional partners and translate strategy into clear operational plans • Clear communication, strong project management, and a bias toward action and continuous improvement • Bachelor’s degree in Business, Operations, Information Systems, Analytics, or related field (or equivalent experience) • 5+ years of experience in advanced analytics, technical analytics or data analytics (SaaS strongly preferred) • Advanced proficiency in SQL and GitHub, with experience owning complex analytical data models • Strong hands-on experience with Python and/or R, including statistical inference, cohort analysis, and advanced research • Tableau Developer–level fluency, with solid understanding of dashboard logic, metrics, and database structures • Confident using AI tooling (e.g., Cursor, Glean, Codex, GitHub AI etc.) to accelerate development, and familiarity with workflow automation platforms (n8n, Airflow, DBT); experience with LangChain a plus • Demonstrated ability to build and operationalize analytics and AI workflows used by CS, Sales, or GTM teams • Experience operating as a technical program manager for analytics or data initiatives • Strong communication skills and comfort partnering with senior, non-technical stakeholders • High standards for analytical rigor, QA, documentation, and system reliability • Excellent customer service, business development, and sales acumen; delivers a differentiated, consultative experience centered on customer outcomes and values. • Clear and concise communication and presentation; active listening and persona‑specific messaging for both functional and executive audiences. • Consultative selling and discovery depth; ability to translate business objectives into ROI‑justified use cases and tailored demos aligned to the business case. • Analytical mindset with the ability to run ROI analyses, interpret funnel/forecast signals, and apply core e‑commerce/SMB metrics to quantify impact. • Multi‑threading and executive engagement to build consensus across stakeholders, including champions and economic buyers, supported by structured workback/joint evaluation plans. • Strategic territory/account planning with tiering, top‑account prioritization, and competitive plays grounded in research and account mapping. • Pipeline creation excellence within an existing customer base, with timely follow‑up on inbound/CS/partner signals and orchestration of campaigns, ABM events, and partner collaborations. • Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes. • Collaborative selling and cross‑functional quarterbacking across BDRs, SAs, CS, Partnerships, Marketing/ABM, and leadership with clear pre‑call prep and role clarity. • Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong, with strong SFDC hygiene for forecasting and deal strategy. • Growth mindset; actively seeks feedback, invests in enablement, and shares best practices to raise team performance in a high‑paced environment. • Experienced: 1-2+ years of closing experience in SaaS, ideally in martech or ecommerce-focused solutions. • Conversationally Fluent: Comfortable selling to founders, CMOs, and ecommerce leaders—especially those in DTC, retail, or digitally native verticals. • AI Fluent: You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • Driven by Purpose: Motivated by helping creators succeed and by exceeding your own goals in the process. • Curious and Coachable: You seek feedback, value continuous improvement, and view challenges as opportunities to learn. • Collaborative: You’re a team player who uplifts others and contributes to a strong, inclusive culture. • Fast-Paced Ready: You thrive in high-growth, dynamic environments and are excited to be part of a scaling company. • 12 years of experience in software development, strong knowledge of computer science fundamentals, domain-driven design, and extensive expertise in architectural patterns, specifically within the domain of distributed systems. • Technical Expertise: Deep expertise in relevant programming languages (e.g., Go, Python) and cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and Infrastructure as Code (Terraform). • Technical Strategy: Demonstrated experience in contributing to the product and platform vision, as well as defining the strategy within the broader scope of long-term organizational needs. • Architectural Skills: Strong understanding of software architecture, design patterns, and system integration, with the ability to define technical strategies and influence architectural decisions across multiple teams. • Soft Skills: Exceptional problem-solving, analytical, leadership, and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. • AI Enthusiast: You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • Experience with specific tools such as Pants, FastAPI, Django, React, Terraform, Buildkite. • Background in performance optimization • Familiarity with complex data management for testing, including large datasets and production-like data replication. • Apache Kafka, Apache Pulsar, RabbitMQ, Spark, Airflow, and other tech from the big data stack • MySQL, PostgreSQL, Clickhouse, Redis • Typescript, React, Babel, Jest, Webpack • Graphite, statsd, Chronosphere • AWS, Terraform, Docker, Kubernetes, Pantsbuild, Argo, and other modern DevOps tools • 5+ years managing technology partnerships or integration-led growth across Sales, Product, and Marketing. • Strong technical acumen (APIs, data flows, integrations) without requiring hands-on coding. • Strategic, execution-oriented mindset with experience influencing without authority. • Familiarity with hospitality platforms such as Toast, Square, Mews, Oracle Opera, Cloudbeds, or similar. • Background in technical sales, solutions engineering, or partner management. • Motivated by shaping product direction, ecosystem strategy, and measurable integration growth. • Excels at connecting technical capabilities to business outcomes and GTM execution • 5+ years of experience in partner marketing, ecosystem marketing, growth marketing, or adjacent roles, ideally in a global or multi-region context • Proven ability to design and scale data-driven growth programs that deliver measurable outcomes through partners and co-marketing • Strong understanding of PLG mechanics, lifecycle marketing, partner co-marketing, and customer activation funnels • Experience working with technology partners, platforms, or marketplaces in the context of global marketing initiatives • A strategic thinker who is equally comfortable rolling up their sleeves to execute • Highly collaborative and effective in cross-functional environments • Curious, eager to learn, and comfortable navigating ambiguity • Analytical and metrics-driven, with the ability to translate data into actionable insights • Clear, confident communicator who can align stakeholders and influence without authority • Accountable, organized, and able to manage multiple priorities in a fast-paced environment • Comfortable with occasional travel for partner meetings, events, and collaboration • Deep experience modern mobile development (either Android, iOS or cross-platform experience) • Open to working with different technologies: Python, React, AWS, GoLang (prior experience not required but nice to have) • Have a proven track record of leading projects and collaborating well with the wider team • Experience working with mobile webviews and location services. • Comfortable leveraging AI technologies effectively in personal contributions. • Self-starter - As the member of the team, we are looking for someone who can bring with them expertise in mobile development. • Adaptability - We will be working not just in native SDKs but also backend and frontend Klaviyo stacks, dev tooling and possible expansion into tertiary SDKs in the future. • Ambition - We are looking for people that can take an idea and have the ambition to headline it in the future. • Learning - To be always learning is a core value at Klaviyo and this role will require someone excited to learn new technologies and expose themselves to new approaches • Technologies We Use (not exhaustive) • Android (Kotlin) • MySQL, Redis, DynamoDB • AWS (EC2, RDS, Aurora), Terraform • 7+ years of experience in the Hospitality space (hotel preferred, others considered). • 7+ years of experience in CRM, email marketing, SMS marketing, owned channels, digital marketing or related fields. • Bachelor's degree or commensurate experience. • Demonstrated experience with Klaviyo or similar marketing automation platforms. • Knowledge of Customer Data Platforms (CDPs) and their role in data-driven marketing. • Proven experience in developing and executing successful data-driven marketing campaigns. • Strong understanding of email and SMS marketing best practices and strategies. • Strong communication and client-facing skills, with the ability to explain complex concepts to non-technical stakeholders. • Analytical mindset with the ability to interpret data and provide actionable insights. • Strong project management skills to oversee implementations and campaigns from start to finish. • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. • Ability to work collaboratively in cross-functional teams. • Proven track record of driving successful marketing campaigns and achieving results as well as thought leadership. • How You’ll Make a Difference • Be passionate about your customers’ success and establish yourself as the trusted advisor for ~40 customers • Develop tailored success plans to drive adoption of the Klaviyo platform and ensure your customers achieve their goals • Identify and recommend additional Klaviyo products to help increase revenue for your customers • Proactively review customer performance, address any open issues, and ensure consistent messaging and appropriate escalation. • Work cross functionally across Onboarding, Customer Growth, and internally facing teams to solve for customer goals and create a great customer experience • Work to set priorities and establish a plan for to resolve open issues in a timely manner • Provide customers with a combination of both strategic guidance and tactical support • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals. • Contribute feedback to Product on product improvements to enhance customer engagement. • Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. • 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time. • Experience explaining how to reach key goals using software with end users • A track record for creative problem solving for customers and end users. • Experience in marketing or advising customers on marketing strategy. • Comfortable discussing account renewals, upgrades, and cancellations • Thrives in a collaborative environment • Excellent organizational and project management skills. • Excellent communication skills via phone, video conference and email. • Curious and eager to learn • Able to adapt in a quickly changing environment • Experience with: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint • Track record managing customer relationships through Salesforce or similar CRMs • Experience using email marketing platforms and E-Commerce platforms a plus • 5+ years of experience in partner marketing, alliances marketing, ecosystem marketing, or B2B technology marketing • Proven experience designing and executing joint marketing programs with technology partners that drive measurable demand and adoption • Understanding of ecommerce, and/or SaaS ecosystems, including ISVs, platforms, and partner-led growth models • Experience working closely with partnerships, sales, and cross-functional marketing teams in a multi-stakeholder environment • A forward-thinker who is equally comfortable rolling up your sleeves to execute programs end to end • Data-driven and outcomes-focused, using insights and performance metrics to guide decisions and improve results • Highly collaborative, with the ability to build trust and influence across internal teams and external partners • Accountable and goal-oriented, taking ownership of initiatives and consistently delivering on commitments • Strong communicator and storyteller, able to craft compelling joint narratives and represent marketing initiatives with confidence • Highly organized, able to manage multiple partners, programs, and timelines simultaneously • Comfortable with periodic travel for partner engagements, events, and flagship Klaviyo initiatives • 5+ years of experience in full-stack development with strong hands-on skills in React, Redux, JavaScript, HTML, and CSS, along with familiarity with general web best practices. • Has a track record of delivering and shipping work powered by or accelerated through AI. • Experience conducting code reviews and running a robust testing cycle using automated testing practices and frameworks, including end-to-end and integration tests (e.g., cypress, pytest). • Experienced with RESTful and GraphQL APIs, and evolving APIs and data models to support product success. • You take ownership of your work—from requirements and edge cases to implementation and testing—and are motivated by solving tough problems with others. • Proven track record of leading complex, multi-quarter projects involving cross-team collaboration and being accountable for their outcomes • Amazon Web Services (EC2, RDS, Aurora, S3, etc.), Terraform, and other DevOps tools • MySQL, RabbitMQ, Redis, ProxySQL • 1-3 years of product management experience in B2B and/or eCommerce • Strong technical intuition, customer empathy, and data-informed decision-making • You are passionate about building software for the long term, balancing technical quality, delivery pace, and business impact. • You have 5+ years of hands-on software development experience building and operating highly available, full-stack SaaS products, with a solid understanding of modern web architectures and scalable, multi-tenant systems. • You have 3+ years of experience as an engineering manager, leading high-performing teams that deliver complex, cross-team initiatives using an agile, iterative approach. • You are a technically curious leader with hands-on experience using modern AI tools and workflows (e.g. OpenAI, Anthropic, Gemini, n8n) and an interest in helping teams apply them thoughtfully to improve productivity and outcomes. • You are comfortable setting technical direction and standards, working with peers and senior leadership to evolve architecture, development practices, and shared engineering processes. • You have experience owning work end-to-end – from design through delivery and deployment, including planning, estimation, and managing delivery risks. • You are an effective cross-functional communicator, able to work closely with product, design, and business partners to align priorities and move work forward. • You are a people-first leader who enjoys hiring, onboarding, mentoring, and developing engineers, creating an environment where individuals and teams can grow and do their best work. • You enjoy leading teams that build internal platforms, tools, or systems that improve productivity, automation, and operational efficiency across an organisation. • You like to question convention, continuously improve how work gets done, and thrive in small, autonomous teams that ship early and often in close partnership with their stakeholders. • Experience building internal tools, platforms, or automation for developers and/or non-technical teams. • Hands-on experience in full-stack environments, including diagnosing and improving application performance. • Strong practical experience using AI tools and patterns (e.g. APIs/SDKs, prompt and context design, automated or agentic workflows, RAG, and evaluation or monitoring). • Experience working with cloud infrastructure (AWS preferred), including infrastructure-as-code and containerised environments (Terraform and Kubernetes). Familiarity with GCP or Azure is a plus. • 30 / 60 / 90 / 6-12 Month Plan: • 30 Days: Build context across the Amplify domain by learning the teams’ areas of ownership, architecture, and core workflows. Establish trust with engineers and partners while contributing to technical discussions and trade-off decisions. • 60 Days: Assess team roadmaps and delivery practices, incorporating input from engineers and stakeholders. Align priorities with the technical direction and business goals you are helping to shape, and begin contributing to hiring and team growth. • 90 Days: Improve how teams and stakeholders work by introducing or refining tools, processes, or architectural approaches. Provide technical leadership through reviews, guidance, and targeted hands-on contributions where helpful. • 6-12 months: Be a trusted owner of your teams’ platforms and systems, known for delivering meaningful, scalable impact. Partner closely with product and design to drive adoption of Amplify systems and evolve them to support Klaviyo’s continued growth. • Klaviyo’s platform is primarily built with Python and React and runs on AWS. New hires join us from a wide range of technical backgrounds and are supported in learning our stack. Core technologies include: • Python / Django / FastAPI • Typescript / React • AWS / Terraform / Kubernetes • Location & Work Model • This role is based in Dublin, Ireland, and follows a hybrid working model. Klaviyo supports work authorization and relocation for this position. • You care deeply about building software for the long term, balancing technical quality, delivery pace, and business impact. • You have strong hands-on experience building and operating highly available, full-stack SaaS systems, and are comfortable owning complex problems end to end. • You’ve led the delivery of significant projects or features independently, including discovery, technical design, implementation, rollout, and ongoing maintenance, and you’re comfortable providing technical direction to others. • You have deep expertise in one or more areas of modern web engineering (e.g. backend services, data pipelines, internal platforms, or AI-enabled systems) and a solid understanding of scalable, multi-tenant architectures. • You regularly use AI-powered tools in your development workflow and are curious about applying AI thoughtfully to improve engineering productivity and system capabilities. • You take ownership of operational excellence for the systems you build, including performance, reliability, observability, and on-call participation where required. • You enjoy questioning convention and continuously improving how things work, whether that’s architecture, tooling, workflows, or team practices. • You are a clear communicator and collaborative teammate, comfortable leading technical discussions, writing design docs or RFCs, and keeping stakeholders aligned. • You enjoy working in small, autonomous, agile teams, shipping incrementally, and partnering closely with product managers and other engineers to deliver better outcomes. • Experience building internal tools, platforms, or automations for developers and/or non-technical stakeholders, with a track record of improving reliability, productivity, or operational efficiency. • Hands-on experience in full-stack environments, including diagnosing and improving application performance, database queries, and complex, multi-service workflows. • Practical experience building or integrating AI-powered systems and agents; e.g., workflows using LLM APIs/SDKs, agentic or automated workflows, RAG pipelines, or evaluation/monitoring frameworks. • Experience working with cloud infrastructure (AWS preferred), infrastructure-as-code (Terraform), and containerised environments (Kubernetes), and designing services that run reliably at scale. • Typescript / React • This role is based in Dublin, Ireland and follows a hybrid working model. Klaviyo supports work authorization and relocation for this position. • You care deeply about building software and platforms for the long term, balancing technical quality, delivery pace, and measurable business impact, and you are comfortable making and explaining trade offs at that intersection. • You have strong hands on experience building and operating highly available, full stack or backend focused SaaS systems, and have been responsible for the health and evolution of multiple services or product areas, not just a single application. • You have led delivery of business critical projects that span multiple engineers and months, including discovery, technical design, implementation, rollout, and ongoing maintenance. You are comfortable scrutinising requirements, reducing ambiguity, and setting technical direction for others. • You have deep expertise in several areas of modern web engineering such as backend services, data pipelines, internal platforms, or AI enabled systems, and a strong understanding of scalable, multi-tenant architectures and the operational realities of running them in production. • You regularly use AI powered tools in your development workflow and are interested in shaping how a team or organisation uses AI thoughtfully to improve engineering productivity, system capabilities, and internal customer experiences. • You take ownership of operational excellence for the systems you and your team build, including performance, reliability, observability, and on-call participation where required. You are comfortable defining and maintaining SLOs and holding systems to them. • You are effective at working through influence and delegation. You know when to keep a task for yourself and when to hand it to others, and you enjoy creating the clarity, patterns, and guardrails that let other engineers move quickly and safely. • You enjoy questioning convention and continuously improving how things work, whether that is architecture, tooling, workflows, or team processes, and you are comfortable introducing change in a way that brings people along with you. • You are a clear communicator and collaborative teammate, comfortable leading technical discussions, writing design docs or RFCs, and keeping stakeholders aligned from early discovery through delivery and follow up. • You enjoy working in small, autonomous, agile teams, shipping incrementally, and partnering closely with product managers, data partners, and other engineers to deliver better outcomes for internal customers. • Experience building internal tools, platforms, or automations for developers and or non technical stakeholders, with a track record of improving reliability, productivity, or operational efficiency across multiple teams. • Experience providing technical leadership across several related systems or domains, including defining technical vision, setting design patterns, and aligning multiple teams on shared approaches. • Practical experience building or integrating AI powered systems and agents such as workflows using LLM APIs or SDKs, agentic or automated workflows, retrieval augmented generation pipelines, or evaluation and monitoring frameworks for AI systems. • Experience working with cloud infrastructure (AWS preferred), infrastructure as code (Terraform), and containerised environments (Kubernetes), and designing services that run reliably at scale in those environments. • Experience partnering closely with customer service & support, go to market, or operations teams to understand complex workflows and build internal tools that drive measurable efficiency gains. • Typescript / React • You care about building software for the long term, balancing technical quality, delivery pace, and business impact. • You have strong hands-on experience building and operating full-stack or backend-focused software systems, including SaaS products, platforms, or internal tools. • You can take a well-defined feature or small-to-medium project from design through implementation, testing, rollout, and ongoing maintenance, seeking input when needed and moving work forward independently. • You are comfortable questioning and refining requirements, working with product managers and stakeholders to clarify scope, identify edge cases, and propose pragmatic solutions. • You have experience in at least one area of modern web engineering such as backend services, data pipelines, internal tools, integrations, or AI-enabled workflows, and understand how to build secure, scalable, and maintainable systems. • You are comfortable using AI-powered tools to support your development workflow and are interested in continuing to grow your AI skills over time. • You care about operational excellence and are comfortable debugging issues, improving tests, adding logging and metrics, and working within reliability goals. • You are a clear communicator and collaborative teammate, contributing thoughtfully to technical discussions, writing clear tickets or lightweight design docs, and keeping others informed on progress and risks. • You enjoy working in small, autonomous, agile teams, shipping iteratively, and partnering closely with product managers and other engineers to deliver meaningful outcomes. • You are motivated to continuously improve how things work, whether that is tooling, workflows, architecture, or team practices. • Typescript / React • 8–10 years of experience in partner/channel operations, GTM strategy, revenue operations, or management consulting—ideally in a high-growth B2B SaaS environment. • 3+ years of experience working directly with partner programs (agency, tech, or strategic alliances). • Proven ability to manage complex projects, influence cross-functional stakeholders, and balance strategic thinking with hands-on execution. • Strong understanding of Salesforce, PRM platforms, and BI/reporting tools. • Analytical and data-driven: you turn data into actionable insights and operational improvements. • Exceptional written and verbal communication skills with experience engaging senior and executive-level stakeholders. • Comfortable navigating ambiguity, shifting priorities, and working independently in a fast-paced environment. • Bachelor’s degree required; MBA or equivalent experience preferred. • 7+ years of experience as a Solutions Architect, solutions engineering, or architecting a software product • 5+ years in a role working with web development languages (Javascript, Node.js, React); REST APIs; and/or with a general-purpose programming language such as Python • Strong knowledge in several of the following areas and proven ability to quickly learn new domains: marketing automation tools, customer data platforms (CDP), e-commerce systems, mobile applications, analytics, advertising technology, data science • Proven ability to track and learn from the constantly evolving technical landscape, as well as integrate modern, optimized solutions to bring value to our clients • Communicative and open, persuasive and honest, able to bring value to prospects at all levels, from director to developer, with the ability to persuade technical stakeholders and explain technical concepts to non-technical stakeholders • A salesperson at heart, driven by customer results, able to uncover problems, articulate value, and close technical deals in partnership with account managers; familiar with MEDDPICC and other structured qualification and sales methodologies • Strategic Technical Leader: 7+ years of experience in Solutions Architecture, Solution Engineering, Technical Consulting, or similar. You have a proven ability to stay ahead of the evolving technical landscape, integrate modern, optimized solutions, and deliver consistent value to complex enterprise customers. • High-Level Technical Literacy: You possess a strong architectural understanding of modern web technologies (e.g. JavaScript, Node.js, React) and practitioner-level understanding of how data is organized and moved (e.g. APIs, SDKs, iPaaS). While you may not be writing production code daily, you are really comfortable with APIs, navigating codebases, reviewing integration patterns, and "talking shop" with senior developers to solution around complex technical hurdles. • Ecosystem Expert: You possess strong knowledge in several of the following domains, with a proven ability to quickly learn new areas: marketing automation tools, customer data platforms (CDPs), e-commerce systems, mobile applications, analytics, ad tech, and data science. You understand how these systems interact in a global infrastructure and can articulate how Klaviyo fits into complex enterprise environments. • Executive Presence & Communication: You are an open, persuasive, yet honest communicator. You have a wide range, able to deliver value to stakeholders at all levels - from director to developer - with the ability to influence technical decision-makers and explain complex concepts to non-technical audiences. • Strategic Sales Mindset: You are driven by customer outcomes. You understand how to navigate multi-threaded, complex enterprise deals and are familiar with, or can quickly learn, structured sales methodologies like MEDDPICC. • Independent & Ambitious: You thrive in ambiguity. You can take a high-level goal (e.g., "Enable this GSI’s Marketing Practice") and build the technical roadmap and enablement strategy to make it a reality. • Have proven that you can build and scale complex distributed systems, including solving problems in sustainable ways, balancing pragmatic development with ideal architecture, breaking through technical obstacles with vigor, and leading teams through crises by working side by side with them in the trenches. • Technical Expertise: Deep expertise in relevant programming languages (e.g., Python, Go) and cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, Docker), and Infrastructure as Code (Terraform). You are particularly passionate and an expert in multiple stack areas, with strong and opinionated experience with various technologies, and know how to pick the right tool for any job. • AI Enthusiast: You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficiently. • Experience with the email and/or SMS ecosystem, including understanding of channel-specific protocols and security specifications (e.g., DKIM, DMARC, SPF), and familiarity with key 3rd-party entities (like mailbox providers, anti-abuse groups, and telecoms) and compliance rules/best practices. • Background in performance optimization and a passion for digging into performance and scalability issues to drive breakthrough solutions. • Python, Django, FastAPI, Celery • MySQL, PostgreSQL, Clickhouse, Cassandra, Redis • Typescript, React, Backbone.js, HTML, JavaScript, Babel, Jest, Webpack • AWS (EC2, RDS, Aurora, etc.), Terraform, Docker, Kubernetes (EKS), Pantsbuild, Argo, and other modern DevOps tools • 5+ years of experience in field marketing, partner marketing, demand generation, or regional marketing • Proven experience executing field-based programs that drive measurable pipeline and partner engagement • Strong understanding of SMB go-to-market motions and partner-led growth • Comfortable working across agency partners and technology partners in a multi-stakeholder environment • A strategic thinker who is equally strong in hands-on execution • Data-driven and outcomes-focused, using metrics to guide decisions and optimize performance • Accountable and goal-focused, you take ownership of your work and consistently deliver on commitments in partnership with key stakeholders. • Strong communicator who can align stakeholders and represent marketing initiatives with confidence, convincing partners • Highly organized, able to manage multiple programs, partners, and timelines simultaneously • Comfortable with regular travel for regional events, partner engagements, and field activations • Strong analytical and problem-solving skills • Comfortable working with data and large datasets • Proficient in Excel / Google Sheets • Ability to learn new systems and tools quickly • Detail-oriented with strong organizational skills • Good communication skills and ability to work cross-functionally • Able to manage multiple priorities and meet deadlines • 2+ years of experience in Sales Compensation, Finance, Operations, or a related field • Experience with Excel / Google Sheets required • Experience with Xactly or other ICM systems is a plus • Experience with Salesforce or similar CRM systems is a plus • Bachelor’s degree or equivalent experience preferred • How You'll Make a Difference: • Act as the primary marketing operations partner to the Inbound Sales team, ensuring high-quality handoffs. • Own day-to-day configuration, troubleshooting, and optimization of the marketing automation platform. • Build and maintain workflows, lifecycle automation, and event-based logic supporting inbound and product-led growth. • Own lead and PQL scoring models and routing logic to ensure fast, accurate delivery to the right sales teams. • Partner with Demand Generation and Web teams to capture and activate top-of-funnel signals (web, product, form, behavioral). • Support audience creation, segmentation, and funnel experimentation to improve conversion from first touch to sales-ready demand. • Monitor inbound funnel performance and identify opportunities to improve volume quality, speed, and efficiency. • Monitor handoff metrics (e.g., response time, acceptance rates) and drive continuous improvement. • Own core marketing system integrations with CRM and other GTM tools, ensuring data accuracy and sync health. • Manage a large and evolving marketing technology stack, including tool setup, integrations, permissions, troubleshooting, vendor coordination, and evaluation of new capabilities as needs evolve. • Experiment with automation and AI-powered capabilities to reduce manual work and improve process speed, accuracy, and scalability. • 8+ years of experience in marketing operations or GTM operations supporting inbound, demand generation, or PLG motions in a B2B environment. • Hands-on experience managing marketing automation platforms, including workflows, lifecycle stages, scoring, and routing. • Strong working knowledge of CRM concepts (leads, contacts, accounts, opportunities) and how data flows across GTM systems. • Comfortable working with funnel and handoff metrics (e.g., conversion rates, response time, acceptance rates) to drive operational improvements. • Curious and practical about AI and automation, with experience testing ways to improve process speed, accuracy, or scale. • Highly organized, execution-focused, and comfortable operating in fast-moving, ambiguous environments while owning outcomes end to end. • Have 8-15+ years of work experience in a partnerships or sales role at another marketing technology company. • Demonstrated expertise in complex deal cycles and/or navigating nuanced and matrixed motivations (ex: multiple and possibly competing vendor relationships, trade-offs between services and license, etc.) • Demonstrated expertise with large partner types, global systems integrators, global or national agencies, national technology providers and services companies. • Skilled in collaboration across Marketing, Sales, and Product teams to introduce and educate partners on Klaviyo’s platform enhancements. • Have a positive outlook and excellent written and verbal communication skills • Experienced in managing high-volume, high-velocity partner relationships and multiple relationships simultaneously. • Willing and able to travel • Continually seek improvement and are rigorous in your pursuit of it • Are excited, motivated, and inspired by exceeding goals • Focus on details, are a self-starter, and are relentless but professional • You are an early-to-mid career SRE who is comfortable operating production systems and eager to deepen your expertise in reliability engineering. You: • Have experience operating cloud-native production systems and services • Write production-quality code (e.g. Python, Go, or similar) to automate operations and improve reliability • Understand common failure modes in distributed systems, such as dependency failures, resource exhaustion, and partial outages • Have experience working with containerized workloads and platforms (e.g. Kubernetes) in production environments • Are comfortable participating in on-call rotations and diagnosing straightforward production issues • Have experience using observability tools and responding to alerts • Are familiar with SRE concepts such as SLIs, SLOs, and error budgets, and are learning how to apply them in practice • Have hands-on experience with infrastructure as code or declarative configuration (e.g. Terraform, Kubernetes manifests) • Can follow incident response processes and contribute meaningfully during outages • Are comfortable receiving feedback, learning from incidents, and improving your systems over time • Experience supporting security-sensitive systems or internal platforms • Familiarity with AWS or other cloud providers • Exposure to messaging or asynchronous systems (e.g. Kafka, RabbitMQ, Celery) • Interest in performance testing, capacity planning, or resilience work • Practical experience with algorithms and data structures • Klaviyo’s platform is primarily built with Python and React and runs on AWS. Engineers join us from a wide range of technical backgrounds and are supported in learning our stack. • Core technologies include: • At Klaviyo, we value people who take ownership, learn continuously, and collaborate openly. We are committed to building inclusive teams and encourage applications from candidates of all backgrounds. • You are a cloud-native, platform-focused SRE who uses software to build and operate reliable production systems at scale. • You write and maintain production-quality code (e.g. Python, Go, or similar) to build internal platforms, automate operations, and improve system reliability • You have built, deployed, and operated distributed, cloud-native systems and understand failure modes such as partial outages, dependency failures, resource saturation, and cascading impact • You have experience operating containerized workloads and platforms (e.g. Kubernetes) in production, including deployment strategies, scaling behavior, and service networking • You are comfortable participating in on-call rotations and diagnosing production issues • You have designed and operated observability systems and know how to build actionable alerts that reflect real user and service impact • You apply SRE concepts such as SLIs, SLOs, error budgets, and burn-rate–based alerting to guide engineering decisions and operational response • You have hands-on experience with infrastructure as code and declarative configuration (e.g. Terraform, Kubernetes manifests, policy-as-code) • You have performed capacity planning, load testing, and performance analysis for distributed services and platforms • You routinely contribute to post-incident reviews and drive concrete, code-focused follow-up actions that prevent recurrence • You are comfortable reviewing and contributing to technical designs, platform APIs, operational runbooks, and system documentation • Experience supporting security-critical platforms or building internal security tooling • Familiarity with identity, access management, secrets management, or policy enforcement systems • Experience operating systems at scale in cloud environments (AWS preferred) • Background in resilience testing, fault injection, or chaos engineering • A strong comprehension of algorithms and data structures at scale • You are a senior technical leader who combines deep systems expertise with strong judgment and influence. You: • Are a cloud-native, platform-focused SRE who uses software to design and operate highly reliable production systems at scale • Write and maintain production-quality code (e.g. Python, Go, or similar) to build internal platforms, automate operations, and improve system reliability • Have led the design and operation of distributed, cloud-native systems and deeply understand failure modes such as partial outages, dependency failures, resource saturation, and cascading impact • Have extensive experience operating containerized workloads and platforms (e.g. Kubernetes) in production, including deployment strategies, scaling behavior, and service networking • Are comfortable owning on-call strategy and participating in escalation for complex production incidents • Have designed and evolved observability platforms and alerting strategies that reflect real customer and service impact • Have strong hands-on experience with infrastructure as code and declarative configuration (e.g. Terraform, Kubernetes manifests, policy-as-code) • Have led capacity planning, load testing, and performance analysis efforts for large-scale distributed systems • Drive high-quality post-incident reviews and ensure concrete, code-focused follow-up actions are delivered and sustained • Are comfortable leading technical discussions, influencing architecture, and providing clear guidance across multiple teams • Experience leading or supporting critical platforms or internal tooling • Strong understanding of algorithms and data structures as they apply to large-scale systems • 5+ years of hands‑on experience administering and configuring procurement or finance systems (e.g., Zip, Coupa, Navan, NetSuite, or similar P2P/ERP platforms). • Proven experience leading complex cross‑functional projects from concept through deployment, ideally in a high‑growth SaaS or technology environment. • Strong understanding of Procure‑to‑Pay (P2P) processes, including vendor onboarding, PO management, invoice processing, payments, and related approvals. • Experience with multi‑entity / multi‑currency environments and global expansion of procurement processes. • Hands‑on experience integrating procurement tools with NetSuite or another cloud ERP. • Strong process and systems thinking: can map the end‑to‑end P2P architecture, identify failure points, and design for scale. • Confident working in Jira‑based agile SDLC (backlog management, sprint planning, release coordination). • Comfortable translating between business and technical stakeholders; can write clear requirements and test plans, and can challenge scope where needed. • You have solid experience building and operating cloud-native, distributed systems in production • You are comfortable writing production-quality code in a language such as Python or Go • You have hands-on experience with AWS (or a similar cloud provider) and understand managed services, networking, and IAM concepts • You have experience working with containers and orchestration platforms such as Kubernetes • You are comfortable owning services and features independently, while knowing when to ask for feedback or support • You understand the fundamentals of scalable, multi-tenant architectures and secure system design • You care about reliability, performance, observability, and security—not just shipping features • You are comfortable participating in on-call and responding to production issues • You communicate clearly, collaborate well, and enjoy working through technical problems as a team • You regularly use modern developer tooling, including AI-powered tools, to improve productivity and code quality • Experience building or integrating security-focused systems (e.g. secrets management, IAM, authn/z, policy enforcement) • Familiarity with service meshes, API gateways, or zero-trust architectures • Experience improving performance in distributed systems or debugging complex multi-service workflows • You have strong hands on experience with Linux operating systems and computer networking • You’re comfortable and experienced writing code in a programming language such as Python, Ruby, Go, etc. • You have deep experience with cloud infrastructure, operating in a high scale environment • You have strong hands-on experience building and operating highly available systems, and are comfortable owning complex problems end to end. • Experience building security tooling, working with security infrastructure systems like Vault, AWS IAM, WAFs, and more • Hands-on experience including diagnosing and improving systems performance, database queries, and complex, multi-service workflows. • 5+ years of experience in Solutions Engineering or Pre-Sales, with 3+ years leading technical strategy on high-complexity Enterprise deals (6–7 figures) with minimal oversight • 5+ years working across modern development stacks, including Python, JavaScript frameworks (Node.js, React), RESTful APIs, SQL, and some exposure to mobile development • Familiarity with AI-assisted development tools (e.g. Codex, Claude Code) and emerging patterns such as MCP • Strong domain knowledge in marketing automation, CDPs, eCommerce systems, analytics, or data engineering • Advanced discovery and requirements-gathering skills across multi-layered stakeholder environments • Executive presence with exceptional communication skills, from executive-level conversations to deep technical discussions • Proven ability to manage objections, handle challenging conversations, and deliver strategic insights • What Sets You Apart • You’ve used AI to scale your effectiveness through automation, research, solution design, or development • You bring deep competitive intelligence and understand the landscape intimately • You build strong R&D relationships and drive outcomes through influence rather than authority • You roll up your sleeves, dig in, and become the expert • You elevate team performance through example and enablement • You thrive in ambiguity and fast-moving environments • Have 1+ years of work experience, preferably in an inbound or outbound BDR role at another marketing technology company • Fluent German & English (written and verbal) essential • Are thoughtful, engaging, energetic, and self-aware • Have experience working in a fast-paced environment • Have excellent written/verbal communication skills • 5–8+ years of product management experience, with direct experience building and shipping AI or ML-powered products. • Strong understanding of modern AI systems, including LLMs, retrieval-augmented generation (RAG), and agent architectures. • Proven ability to design and ship high-quality user experiences for complex products, with strong product and design instincts. • Experience building growth-oriented product experiences, including onboarding flows, activation funnels, and in-product experimentation. • Comfortable operating across both B2B SaaS and consumer-facing product surfaces. • Strong technical fluency with the ability to collaborate closely with engineers and data scientists on system design and tradeoffs. • Excellent analytical and problem-solving skills, with the ability to define and measure success through clear metrics. • Strong cross-functional communicator who can align teams around a shared vision and execute effectively. • Track record of shipping products with meaningful customer impact and iterating quickly based on feedback. • 7+ years in Solutions Engineering or Pre-Sales - with 3+ years leading technical strategy in high-complexity Enterprise deals (6-7 figures) with minimal oversight • 5+ years across modern development stacks: Python, JavaScript frameworks (Node.js, React), RESTful APIs, SQL, mobile development exposure • Familiarity with AI-assisted development tools (Codex, Claude Code) and emerging patterns like MCP • Advanced discovery and requirements gathering skills - navigating multi-layered stakeholder environments • Executive presence and exceptional communication - impressing prospects from executive to developer level • Demonstrated ability to handle challenging conversations, manage objections, and deliver strategic insights • What Sets You Apart: • You've used AI to scale effectiveness - automation, research, solution design, or development • You bring deep competitive intelligence and know the landscape intimately • You've built strong R&D relationships and drive outcomes through influence without authority • You roll up your sleeves - you dig in, figure it out, and become the expert • You've elevated team performance through your example and enablement contributions • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table. • As part of your craft, you’re curious, adaptable, and eager to deepen your fluency in AI (understanding capabilities, limits, and risks) as part of your craft. • You don’t wait to be told what tool to try—you explore, test, and share what works. • Based in Boston, MA and available to be in-office 3 days/week • 6+ years of closing experience, preferably in SaaS or MarTech • Experience hunting net new business from self-generated leads through negotiation and closure (closed/won) • Comfortable navigating strategic deals with multiple stakeholders and complex buying processes • Experienced in technical selling—able to communicate value with clarity and confidence • Knowledge of the marketing automation or CDP space is a plus • Resilient in the face of challenges and energized by a fast-moving environment • A natural relationship-builder with strong influencing skills • Committed to learning, sharing, and contributing to a high-trust sales culture • Based in the San Francisco Bay Area and available to be in-office 3 days/week • You have 8+ years of product marketing experience in a SaaS environment • You’re strong in messaging and positioning, and enjoy distilling complex products into clear, compelling value • You’re a self-proclaimed word nerd who cares deeply about language, nuance, and how small wording choices shape big perceptions • You care about storytelling, especially at the platform or portfolio level • You’re customer-first and think deeply about how messaging lands with real people, in the right moments and channels • You’re an excellent writer with a sharp eye for words, structure, and clarity • You collaborate easily across teams and know how to keep projects moving • You’re curious, growth-minded, and eager to build fluency across products, markets, and trends • Bonus: You’ve helped drive awareness or adoption for new products or major feature launches • Technical practitioner and systems thinker. You’ve been an engineer or worked very closely with engineering; you understand IDEs, Git, CI/CD, testing, and can break down technical systems for others. You care about measurable impact, reliability, and developer productivity. • Operator‑teacher. Clear writer and facilitator who creates clarity, reduces ambiguity, and equips others with crisp guidance, examples, and artifacts. • Outcome‑oriented and accountable. You model ownership, intensity, and urgency; you push work to closure and measure results, not just activity. • Collaborative across functions. Comfortably partners with Eng Leaders, Dev Infra, Product, HRBP, Recruiting/RCs, L&D, and Security; aligns to Klaviyo values and is motivated by winning as a team.. • Preferred experience (guidance, not gates): 5–8+ years across software engineering, developer productivity/enablement, platform/dev‑tools, or engineering operations; experience designing onboarding/bootcamps or developer education is a plus. • Experience measuring and improving developer experience (e.g., review SLAs, CI stability, environment setup) and publishing impact metrics. • Hands‑on with CI/CD and modern SDLC tooling; ability to script/lightweight automate workflows. • Program design for learning (labs, guilds, workshops) and strong technical writing portfolio. • Experience rolling out AI tools internally and establishing responsible‑use guardrails. • Experienced people manager (4+ years) with a passion for coaching and developing high-performing teams • Strong operational thinker with experience improving workflows, systems, and performance through process and data design • Comfortable guiding teams through ambiguous, high-stakes enforcement decisions within defined frameworks • Excellent communicator, able to explain compliance expectations and guidance to team members and peers • Technically curious, familiar with AI/BPO workflows, reporting systems, and messaging platforms • We’re looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way. • Fluent English & French language skills (written and spoken) • Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday) • 1+ years experience working in a customer-facing role (ideally where you’ve successfully troubleshooted and resolved software/ SaaS issues) • Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms • Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service • Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm) • Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates • Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers • Full authorisation to work in Ireland without any restrictions • Experience troubleshooting: APIs, integrations, HTML/ CSS/ JavaScript, or networking basics (DNS, IPs) • Background in MarTech SaaS, email deliverability, or e-commerce platforms • Familiarity with tools like Zendesk, G-Suite, or similar • Klaviyo Product Certification (can be achieved after joining) • #LI-Hybrid #LI-JW1 • Minimum 12+ years of experience in investment banking, private equity, venture capital, or corporate development in a large software company. • Proven track record of structuring and closing successful corporate development transactions. • Extensive previous deal experience, demonstrating mastery of all aspects of successfully driving the corporate development lifecycle from identification through execution. • Proven ability to lead the deal process end-to-end with minimal oversight. • Experience with SaaS, ecommerce, or similar internet businesses strongly preferred. • Exceptional communication skills, with the ability to align internal stakeholders, negotiate with deal partners, and outline execution and implementation workstreams. • Strategic, operational, and quantitative thinker. Ability to dive deep into business drivers and identify opportunities for improvement and value creation. • 8+ years of experience in combination of channel, performance, lifecycle, demand gen, revenue, and integrated campaign marketing • Proven expertise building end-to-end customer journeys and relevant campaigns to drive leads through the funnel • Foundational knowledge of performance marketing success metrics and ability to report KPIs to executive leadership teams • Advanced analytics experience with ability to manage complex data sets across site analytics and attribution models, Google Analytics and Salesforce preferred • Accountable and goal-oriented, with strong ownership of results and execution quality • Excellent communicator who can align stakeholders, ask the right questions, and drive clarity across teams • Highly organized, able to manage multiple campaigns, partners, and timelines simultaneously • Comfortable in a fast paced, agile and high growth environment with ability to navigate gray areas by developing new processes and streamline workflows • 8+ years of professional product design experience. • Experience driving product growth through experimentation, data-informed design, and continuous iteration. • Comfort taking a unique or even unpopular perspective and facilitating productive discussions toward alignment. • Full authorisation to work in the UK without any restrictions • Fluent English & Spanish language skills (written and spoken) • #LI-Hybrid #LI-JW1 • Fluent English & Polish language skills (written and spoken) • #LI-Hybrid #LI-JW1 • Fluent English & Dutch language skills (written and spoken) • #LI-Hybrid #LI-JW1 • Located in the Boston area • Have a BA/BS or equivalent • 3–5+ years of experience in software engineering. • Experience working with both monolithic and microservices architectures. • Strong debugging and performance optimization skills. • Python, Django REST Framework, Django, FastAPI • MySQL / PostgreSQL, DocumentDB, ClickHouse • Redis, Memcached, RabbitMQ / Celery / Apache Pulsar • Familiarity with JSON:API. • Experience designing and building internal or public APIs. • Experience with Service-Oriented Architecture (preferably in Python). • Experience working with RESTful applications, APIs, or gRPC. • 8+ years in tech, including 5+ in product management with a proven track record of delivering high-impact products, specifically in international expansion or growth-focused product areas. • Demonstrated experience in a P&L-responsible product role, with a strong understanding of international business models, pricing, and growth loops. • Familiarity with digital marketing, commerce, or subscription business models in global markets, and experience navigating regulatory compliance related to international data and financial transactions. • Exceptional communication skills with the ability to influence and align stakeholders • Fluency in a non-English language relevant to a key Klaviyo expansion market is a strong advantage. • Fluent English & German language skills (written and spoken) • #LI-Hybrid #LI-JW1 • A proven track record of building high-quality products and systems, with a focus on writing clean, maintainable code • 3+ years of experience in a software engineering role • Experience building end-to-end software solutions or deep experience with both front-end and back-end technologies • Familiarity with code reviews and leading or participating in robust testing practices • Experience working in agile, fast-paced environments • Experience with Python and related technologies • Experience with React and related technologies • Background in digital marketing or customer data software • Exposure to machine learning concepts or applications • Experience building cloud-native solutions, ideally on AWS • Experience building end-to-end software solutions • Familiarity with various AI tools that enhance the software development lifecycle • AWS / knowledge of building cloud-native solutions • Corporate IT and technology leadership • 12+ years of progressive experience in Corporate IT, enterprise systems, infrastructure/platform engineering, or related technology roles in modern, fast‑growing tech or SaaS companies. • 5+ years of experience leading managers and senior individual contributors across multiple IT domains (e.g., infrastructure, applications, service operations, endpoint and office technology). • Demonstrated success owning end‑to‑end internal technology environments, including identity and access, device management, collaboration platforms, and core SaaS applications used company‑wide. • Security, compliance, and controls • Deep, practical experience with SOX IT General Controls (ITGCs) and/or other security and compliance frameworks, in close partnership with Security and Internal Audit. • Strong understanding of identity governance, change management, and access controls in a public‑company or similarly regulated environment. • Experience building and maturing processes and automation that keep environments compliant while enabling teams to move quickly. • Technical and operational depth • Strong foundation in IT infrastructure and enterprise IT concepts, such as cloud‑hosted corporate services, identity and access management, network and office connectivity, and endpoint management. • Familiarity with enterprise platforms such as Okta, Google Workspace, Freshservice or ServiceNow, Workday, Salesforce, and related tools commonly used to run a modern corporate environment. • Proven track record improving IT service reliability and efficiency through service management practices, observability, and automation. • Leadership, influence, and change management • Track record of building, leading, and developing high‑performing IT teams, including hiring, coaching, performance management, and creating an inclusive, growth‑oriented culture. • Demonstrated ability to operate as a strategic partner to senior leaders, translating business needs into technology strategies, roadmaps, and measurable outcomes. • Excellent written and verbal communication skills, with the ability to communicate complex technical concepts to non‑technical stakeholders and influence decision‑making at the executive level. • Experience leading Corporate IT or enterprise applications functions through significant scale‑up, transformation, or public‑company readiness. • Hands‑on background earlier in your career in infrastructure, enterprise applications, or IT operations, with comfort engaging in technical discussions when necessary. • Experience embedding AI and automation into IT operations and enterprise workflows (e.g., AIOps, intelligent routing, LLM‑powered knowledge and support). • Familiarity with cost optimization and capacity planning for corporate technology environments, including license management and SaaS portfolio governance. • Have 4-6+ years of experience in a software engineering discipline and have architected, built and delivered at least one complex system. • Experience on large-scale system architecture, technologies and patterns. Have a good understanding of their pros/cons and use scenarios, able to apply them to system design by making appropriate tradeoffs to meet the business needs best. • Love digging into performance and scalability issues to drive breakthrough solutions-- whether it's a performance degradation or too many clicks in a workflow, a database query timing out, or a queue that just won’t drain. You recognize all problems can be solved. • Passionate about growing and improving a product daily using a data driven mindset, familiar with system monitoring and alerting techniques. • Proven experience with being a coach and a mentor for team members and helping them grow. • Like working on small, high-performing autonomous agile teams. At Klaviyo, you will have ownership of features, but you'll collaborate radically with everyone to make sure we produce the right solution. • Languages & Frameworks: Python, Django, React • Data & Infrastructure: MySQL, Redis, Memcached, Apache Zookeeper, Apache Pulsar • Cloud & DevOps: AWS (EC2, RDS, Aurora), Terraform, Jenkins • 10+ years of software engineering experience, with strong fullstack fundamentals • 5+ years of engineering management experience, including managing managers or multiple teams • Proven ability to lead large, complex product areas with significant business impact • Strong systems thinker with experience designing and evolving scalable distributed systems • Experience building customer-facing SaaS products in fast-paced, product-led environments • Comfortable operating at multiple levels: from organizational strategy to technical detail • Track record of growing leaders and building high-performing teams • Excellent communicator who can align stakeholders across engineering, product, and design • Experience with multi-channel systems, personalization, or workflow/orchestration platforms is a plus • Familiarity with modern web stacks (React, TypeScript) and backend systems (Go, Python, Django/FastAPI or similar) • Experience with cloud infrastructure (AWS), DevOps practices, and distributed systems tooling • AI & Modern Engineering Practices • Experience building or integrating AI/ML-powered product features, such as personalization, recommendations, content generation, or decisioning systems • Demonstrated ability to identify high-impact opportunities for AI within product experiences and translate them into shipped features • Experience leading teams that adopt AI-first engineering practices, including leveraging LLMs and automation tools to accelerate development, testing, and operational workflows • Comfortable guiding teams through rapid experimentation with emerging AI tools and paradigms, while ensuring responsible and secure usage • Hybrid role out of Boston 3x/week. • An experienced, product-minded engineering leader. ~10+ years in software engineering, including 5+ years leading multiple teams and managers building user-facing products in high-growth SaaS or similar environments. You’re energized by building things customers love, not just infrastructure for its own sake. • Hands-on with modern AI and agentic systems. You’ve led teams building with LLMs, retrieval-augmented generation, or agent frameworks — designing multi-step flows, tool calling, memory, evaluation, and safety guardrails — even if you’re not coding every day. • A deep systems and product thinker. You can dive into architecture and data flows, but also reason from first principles about customer workflows, jobs-to-be-done, and where AI can produce step-change improvements vs. incremental shortcuts. • An outcome-oriented operator. You define clear success metrics and hold teams accountable to them; you’re comfortable saying “no,” narrowing scope, and iterating fast. • A builder of high-performing, inclusive teams. You’ve hired and developed diverse engineering teams, grown new leaders, and created cultures where people do the best work of their careers while feeling respected and included. • An exceptional collaborator and communicator. You translate complex AI/ML and systems topics into clear narratives for non-technical partners; you influence peers and executives, drive alignment across Product, Engineering, Data, and GTM, and model Klaviyo’s values in how you work. • Adaptable and resilient. You stay close to the work, dive deep when needed, and lead your teams through ambiguity and change with clarity and calm. • A practitioner of AI-first ways of working. You know how to lead your whole team to use AI in day-to-day engineering development cycles, and you’ve experimented with or practiced fully agentic coding workflows. • Experience building AI-powered products for end users in complex SaaS workflows (e.g., martech, CRM, growth tooling, developer platforms). • Prior work on agentic or copilot-style experiences embedded in production products at scale. • Background combining experimentation platforms, offline evaluation, and human review loops to improve AI systems over time. • Experience operating in multi-product, multi-team environments where clear interfaces and ownership boundaries are critical. • Comfort working from our Boston hub with distributed teams across time zones. • Familiarity DevOps tooling, cloud infrastructure (AWS), Terraform, etc. • Experience designing or leading systems that use LLMs, tools, or agent‑like workflows • Technologies We Use • Python, Django, FastAPI, Langchain • Excellent communication, presentation, and negotiation skills, with a strong ability to close deals with new partners. • Strategic mindset with the ability to identify and capitalize on new partnership opportunities. • 3+ years of experience in a software engineering role with a focus on backend systems and high-volume data processing. • Strong Backend proficiency: Deep experience building robust services and APIs using Python and Django (or similar frameworks). • Distributed Systems knowledge and experience working with asynchronous task queues (e.g. Celery, RabbitMQ, Pulsar) and understanding the challenges of eventual consistency and distributed state. • Proficiency with relational databases (MySQL/Aurora) and high-scale NoSQL stores (Redis, or DynamoDB). • A focus on writing clean, maintainable code, participating in code reviews, and leading robust testing practices (unit, integration, and load testing). • Experience working in fast-paced environments and collaborating with other engineering teams to solve cross-functional problems. • Experience using AI coding tools like Claude Code or Cursor to accelerate development. • Experience with Event-Driven Architecture and streaming technologies like Pulsar or Kafka. • Experience with Infrastructure as Code (Terraform) and container orchestration (Kubernetes). • Experience creating technical designs for complex features or system migrations. • Background in building platforms that support other engineering teams. • Proven track record in Marketing Operations, Sales Operations, Revenue Operations, RevOps —ideally within a high-growth B2B or SaaS environment. • Proficiency modeling in Excel or Google Sheets • Proficiency with Salesforce or similar CRMs, with the ability to create reports and dashboards • Proficiency in SQL, with the ability to extract, transform and analyze data • Experience in DBT, Heap or Google Analytics preferred, but not required • Business Acumen & Strategic Mindset: • Comfortable translating raw data into concise, actionable recommendations that move the needle on performance • Ability to balance “big picture” (long-term scalability) with “detail orientation” (data integrity, report accuracy). • Strong Communication & Stakeholder Management: • Excellent verbal and written communication—able to present complex analyses to senior executives • Demonstrated ability to influence leaders and peers without direct authority • Skilled in building remote relationships across multiple time zones • Project Management & Execution: • Highly organized self-starter with a bias for action—able to manage multiple initiatives and tight deadlines in a fast-paced environment. • Experience with cross-functional projects from scoping through delivery, with clear documentation and status updates. • Education,Certifications & requirements: • Bachelor’s degree in Business, Finance, Economics, Data Analytics, Computer Science or a related field (or equivalent experience). • Full authorisation to work in Singapore without any restrictions • This role will be a 12 months contract. • Klaviyo in APAC: • Seasoned backend engineer & tech lead. ~8+ years of professional software engineering experience with a strong focus on backend and distributed systems; you’ve led complex projects or areas end‑to‑end and acted as the go‑to technical owner for key services. • Hands‑on with generative & agentic AI in production. You’ve built and shipped generative or agentic AI applications (e.g., LLM‑backed flows, tool‑using agents, retrieval‑augmented systems) and are comfortable with prompt design, few‑shot approaches, fine‑tuning, and evaluation. • Deep experience with large‑scale distributed systems. You’ve architected and operated reliable services, async processing pipelines, and distributed task queues (e.g., Celery, Kafka, SQS, RabbitMQ, Redis) supporting high‑throughput workloads. • Strong Python and data tooling fluency. Proficient in Python and modern backend frameworks (FastAPI, Django or similar), with experience using big data tools such as Spark/Hadoop and ORMs like SQLAlchemy/Alembic. • Production‑grade cloud experience. Comfortable with AWS and Kubernetes, CI/CD pipelines, observability, and operational best practices; you treat infrastructure choices as part of the system design, not an afterthought. • Evaluation and quality‑obsessed. You’ve designed human and automated evals for AI systems, know how to instrument for quality, and understand how to balance latency, cost, and response quality in real‑world usage. • Technical leader, not just individual contributor. You influence architecture beyond your own code, facilitate design reviews, rally cross‑functional partners, and help teams converge on pragmatic decisions in ambiguous spaces. • Collaborative and customer‑first. You’re comfortable collaborating directly with PMs, ML engineers, and customers; you can translate between customer needs, product goals, and technical constraints, and you care deeply about the customer experience. • You’ve already been effectively practicing agentic coding in your daily work. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • Bonus: You use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table—for yourself and your teammates. • Prior experience training and deploying ML models (including RL or RLHF) into production systems that drove measurable business impact. • Experience building shared AI/ML platforms or services used by multiple product teams. • Background in marketing tech, ecommerce, or other domains where customer data, personalization, and experimentation are central. • Experienced backend engineer. 5–7+ years of professional software engineering experience with a strong focus on backend and distributed systems; you’ve led complex projects end‑to‑end within a team and owned services in production. • Strong distributed systems and async background. You’ve built reliable services, async processing pipelines, and distributed task queues (e.g., Celery, Kafka, SQS, RabbitMQ, Redis) that support high‑throughput workloads. • Fluent in Python and data tooling. Proficient in Python and modern backend frameworks (FastAPI, Django or similar), with experience using big data tools such as Spark/Hadoop and ORMs like SQLAlchemy/Alembic. • Comfortable in cloud‑native environments. Experience with AWS and Kubernetes, CI/CD pipelines, observability, and operational best practices; you understand how infrastructure choices affect reliability, latency, and cost. • Evaluation and quality‑minded. You’ve created human and/or automated evals for AI systems, instrumented for quality, and understand how to balance latency, cost, and response quality in real‑world usage. • Collaborative and customer‑first. You enjoy working directly with PMs, engineers in other teams, and sometimes customers; you care deeply about the customer experience and use data and feedback to guide decisions. • Growth‑oriented teammate. You communicate clearly, give and receive feedback well, and contribute to a team culture that is humble, ambitious, and values‑aligned. • You’ve already been effectively practicing agentic coding in your daily work—or you’re eager to deepen that practice—using AI assistants and tools to scaffold code, run experiments, and iterate faster while keeping yourself in the driver’s seat. • Prior experience training and deploying your own ML models (including RL or RLHF) into production systems that drove measurable business impact. • As part of your craft, you’re curious, adaptable, and eager to deepen your fluency in AI (understanding capabilities, limits, and risks) as part of your craft.You don’t wait to be told what tool to try—you explore, test, and share what works.B • ased in London, UK and available to be in-office 3 days/week • 6+ years of closing experience, preferably in SaaS or MarTechExperience hunting net new business from self-generated leads through negotiation and closure (closed/won)Comfortable navigating strategic deals with multiple stakeholders and complex buying processes • Experienced in technical selling—able to communicate value with clarity and confidenceKnowledge of the marketing automation or CDP space is a plus • Resilient in the face of challenges and energized by a fast-moving environmentA natural relationship-builder with strong influencing skills • Fluent French & English (written and verbal) essential • 5+ years of experience in software, security, and/or data engineering • Automation-first and AI-first approach for all work performed • Experience with centralized logging, data lakes, and SIEM solutions • Familiarity with large-scale data pipelines and data engineering techniques • Proficient in programming languages to automate / build (e.g., Python, Go or similar) • Proven experience with git/GitHub and CI/CD automations • Familiarity with tactics, techniques, and procedures used by threat actors • Experience being part of detection and response or incident response on-call • Strong passion for continuous learning and staying updated on evolving technology • Strong oral and written communication skills • Team player with a strong, self-managing work ethic • 3+ years of experience in a software engineering role with a proven track record of building high-quality products. • Strong Full Stack proficiency: Experience building end-to-end solutions using Python and Django on the backend, and React and TypeScript on the frontend. • API Design experience: Ability to design and maintain robust RESTful APIs (experience with developer-facing APIs is a plus). • Infrastructure & Database knowledge: Familiarity with relational databases (MySQL/Aurora) and exposure to cloud infrastructure, specifically AWS. • Engineering best practices: A focus on writing clean, maintainable code, participating in code reviews, and leading robust testing practices. • Agile collaboration: Experience working in fast-paced environments and partnering effectively with Product and Design teams. • Experience with infrastructure as code, such as Terraform. • Familiarity with asynchronous task queues and event-driven architecture (Pulsar, Kafka, RabbitMQ, Celery). • Background in digital marketing, customer data software, or building analytics products. • Exposure to machine learning concepts, as we work towards building smarter recommendations for our users. • Experience building cloud-native solutions, ideally on AWS. • 5+ years of software engineering experience, with experience building and operating mission-critical backend services and systems in a production environment. • Experience in backend and distributed systems at scale; you have a proven track record working on high-throughput, highly available services and are an skilled in optimizing for latency, reliability, and operability. • Proficient in Python and open to working in other languages • Comfortable with cloud-native architectures (AWS preferred) and container orchestration (e.g., Kubernetes); you manage infrastructure and CI/CD pipelines as a core part of your development process. • Experience in data-driven decision making and A/B testing—you can define how to instrument experiments, read and interpret results, and ensure learnings are folded back into system design. • Comfortable designing and querying data models in relational, analytical, and NoSQL datastores (e.g., Postgres, MySQL, data warehouses, Redis, vector databases). • Feel at home with modern DevOps practices (CI/CD, monitoring, alerting) and how to apply them to architect large-scale data and recommendation systems. • Track record of owning multi-component projects end-to-end—from initial technical design and implementation through rollout, monitoring, and sustained iteration. • Excellent technical collaborator and communicator: you can clearly articulate complex technical trade-offs to both technical peers and non-technical partners, and you work effectively to drive alignment across ML Engineers, Software Engineers, PMs, and other teams. • You are a self-starter who has actively experimented with AI in work or personal projects and are excited to responsibly explore and define new AI tools and workflows to enhance team productivity and system intelligence. • Previous experience working on product recommendation systems or adjacent ML-powered features (ranking, personalization, search, or similar). • Experience with big data frameworks such as Apache Spark (or similar technologies like Flink, Beam, etc.) for architecting and building complex batch or streaming pipelines. • Experience in AI/ML systems and products, such as integrating models into production systems, building features powered by ML, or contributing to the ML infrastructure. • Experience training and iterating on machine learning models (e.g., for ranking, prediction, or personalization). • Experience with ML and distributed compute frameworks such as Ray or similar tools. • Experience partnering with data science or ML teams to productionize models (designing feature stores, ensuring offline/online parity, advanced model deployment and monitoring). • Background in e-commerce, marketing tech, or consumer personalization products. • 3+ years experience leading support teams of 8+ in a fast-paced and metrics-based environment • Already experimented with AI in work or personal projects (essential). You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient • Proven track record of developing talent and building a culture of growth, collaboration, and continuous improvement • Adaptable and resilient, and experience leading teams through change • Data-driven and analytical, using insights to set goals, measure performance, and balance high standards with empathy and support • Experience supporting a global customer base, with cultural awareness and the ability to adapt communication and support styles across diverse EMEA markets • Skilled and thoughtful communicator across written and verbal channels • Comfortable under pressure, able to manage competing priorities while keeping teams focused • Proven ability to work cross-functionally with other teams and stakeholders regionally and globally • Motivated by solving complex problems for customers and internal teams • Full authorisation to live and work in Ireland without any restrictions • Experience in SaaS/ MarTech environments • Familiarity with: APIs/ integrations, networking (DNS, IPs), email marketing, and e-commerce platforms • Proficiency (or ability to quickly learn) tools such as: G-Suite, Zendesk, Tableau, and Salesforce • Fluency in another European language • #LI-Hybrid #LI-JW1 • 12+ years of experience in Finance roles, such as investment banking, venture capital including significant operational experience within FP&A or Finance at software companies with SaaS business model • At least 3+ years of experience being a people leader • A strategic finance leader who thrives at the intersection of analytics and influence. • Comfortable operating in a fast-paced, high-growth environment with evolving priorities. • Highly analytical with the ability to translate complex data into clear business narratives. • A strong communicator who can challenge senior leaders constructively and build trust. • Equally comfortable zooming into detailed models and zooming out to shape strategy. • Proficient with Microsoft Office Suite, Pigment, and Netsuite. • 10+ years of experience in Finance roles, such as investment banking, venture capital including significant operational experience within FP&A or Finance at software companies with SaaS business model • At least 2+ years of experience being a people leader • A proactive finance leader who enjoys partnering with technical stakeholders. • Detail-oriented but able to think strategically about long-term investment tradeoffs. • Strong communicator who can translate financial concepts for non-financial audiences. • Comfortable working with ambiguity and influencing cross-functional leaders. • Passionate about innovation and scaling technology organizations. • Proficient with Microsoft Office Suite, Pigment, and Netsuite • 4–6+ years of product management experience, ideally in messaging, growth, or platform products. • Experience with PLG Experimentation focusing on using the product itself to drive acquisition, activation, retention, and conversion, often involving onboarding optimization, pricing experiments, and in-app “nudges” • Data-driven and analytical — you use product telemetry and customer insights to inform decisions. • Experience working on WhatsApp or conversational messaging products is highly desirable. • Experience building for or working with international markets, particularly LATAM or APAC, is a strong plus. • Spanish and/or Portuguese language proficiency or experience working with Latin American markets is strongly preferred. • Comfortable navigating Meta's platform ecosystem, including Business API requirements, template approvals, and policy changes. • Adaptable and proactive, able to operate effectively in a fast-moving, evolving environment. • Strong communicator who can translate technical depth into clear customer and business impact. • Curious and growth-oriented, excited to continue learning and expanding your scope. • 15+ years of experience in digital marketing, growth, or performance marketing, with at least 5 years leading large, cross-functional teams. • 3+ years of experience being a second-line leader • SaaS experience required — you understand the self-serve and PLG acquisition funnel, and how digital channels connect to ARR, not just lead volume. • Paid media depth required — you have direct experience owning significant paid media budgets and can speak credibly to channel strategy, creative testing, measurement, and efficiency. • Proven track record owning sign-up volume or digital-sourced pipeline at scale with strong cross functional collaboration at a high growth SaaS company • Deep expertise across the digital channel mix: paid search and social, programmatic, SEO/AEO, CRO, and lifecycle marketing. • Hands-on experience leveraging AI and automation — you've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • Strong command of attribution, funnel analytics, and the data infrastructure that underpins digital performance measurement. • Fluent in ad tech and web stacks — DSPs, CDPs, tag management, consent frameworks, CRO tooling — and how they connect to CRM and marketing automation systems. • Demonstrated experience supporting multi-channel personalization and journey orchestration across paid, owned, and product-led touchpoints in PLG and SLG organizations • Track record of building and developing high-performing teams. • 8-10+ years in technical, customer-facing roles such as solutions architecture, forward-deployed engineering, technical consulting, or similar. • Proven experience operating autonomously at a Sr. Manager/Director equivalent level, delivering production-grade enterprise solutions that require structured execution, testing, and iteration. • Track record of working directly with senior technical stakeholders, VP-level Support/CX Leaders, and IT Operations in complex enterprise environments. • Strong technical foundation in API & Integration Mastery (REST, webhooks, JSON). • You are comfortable building Custom Tools that connect an LLM to bespoke backend systems.System of Record & Workflow Expertise. • You have hands-on experience configuring and integrating with complex enterprise platforms (e.g., Zendesk, Salesforce, Shopify, ERPs) and understand how to map AI actions to traditional triggers and automations.Deep conceptual understanding of Agentic AI Fundamentals. • You know the difference between a traditional deterministic chatbot and an LLM-powered multi-agent system, and understand Retrieval-Augmented Generation (RAG) concepts. • You speak "Support & CX." You are deeply fluent in deflection vs. resolution rates, cost-to-serve, CSAT/NPS, and quality assurance frameworks. • Able to translate ambiguous customer needs into clear, deterministic implementation plans (Procedures) and drive execution against timelines. • Clear, confident communicator who can explain AI reasoning, hallucinations, and tool-calling sequencing to both technical and non-technical audiences. • Highly proactive, detail-oriented executor who takes ownership of outcomes and thrives in an incubation-style role. • Thrives in fast-moving environments with rapidly evolving K:Agent product capabilities. • Balances speed with rigor, utilizing simulations and tracing to ensure safety, compliance, and reliability are never compromised. • Hands-on experience building with or around LLMs, OpenAI's Agent SDK, LangChain, or similar orchestration frameworks. • Strong product instincts, including the ability to define success metrics and contribute field insight directly into product roadmap discussions. • A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience. • Vertical Market Expertise • Own and refine ICP, segmentation, and TAM/SAM to guide prioritization and investment. • Develop deep customer and buyer insight across sub-segments and geographies, including pain points, workflows, and buying dynamics. • Build differentiated vertical narratives by translating Klaviyo’s capabilities and ecosystem integrations (loyalty, reservations, POS, PMS) into clear use cases and measurable business outcomes. • Maintain a strong point of view on the competitive landscape and how it varies by segment and region. • GTM & Revenue Impact • Develop scalable sales plays and cross-channel GTM programs in partnership with Sales and Marketing leadership. • Equip Sales and Enablement with high-impact collateral, discovery frameworks, objection handling, and customer proof points. • Partner with CS and Customer Marketing to turn customer outcomes into repeatable expansion and advocacy motions. • 5+ years of product marketing experience, including B2B SaaS. • Experience supporting complex, multi-stakeholder sales cycles. • Strong analytical mindset; able to translate pipeline, revenue, and usage data into actionable strategy. • Clear communicator who simplifies complex technical concepts into business value. • Influential cross-functional partner who can drive alignment without formal authority. • Self-starter comfortable operating in ambiguity and managing competing priorities. • Owner mindset with accountability for business results, not just deliverables. • 6+ years of experience in a software engineering role. • Proficient in Python and modern web stack components such as FastAPI, Django, MySQL, Postgres. • Experience working in cloud environments (AWS preferred). • Prior work experience with AI tools such as Arize, Langgraph, Langchain • Prior work experience building with LLMs such as GPT, Gemini, Claude • 3+ years of experience in a software engineering role. • You have 2-3 years of product management experience, or equivalent experience in an adjacent role such as data analyst, associate PM, or technical program manager • You have experience working on analytics, reporting, data visualization, or platform products, not solely front-end feature work • You care deeply about data accuracy, metric definitions, and building trust in analytics systems • You are comfortable breaking large, complex projects into clearly scoped deliverables and milestones • You can drive clarity and progress in ambiguous environments without waiting for perfect information • You’re comfortable working closely with engineers on data-heavy or platform-focused products • You have experience writing clear product specifications or PRDs • Experience working on platform or data infrastructure products • Familiarity with analytics concepts such as metrics, dimensions, aggregations, query performance, or schema design • Experience with data visualization UX or dashboard design • Background in B2B SaaS analytics products, especially in martech, data platforms, or business intelligence • The Experience: 2+ years of experience in data engineering or a data-intensive software engineering role. You’ve moved past the "beginner" phase and are comfortable taking a project from a design doc to a production deployment. • Fluent in SQL and Python: You have a solid grasp of SQL for high-performance querying and are comfortable using Python for data manipulation and automation. You focus on writing code that balances speed with reliability. • Distributed Systems Knowledge: You have hands-on experience with Spark (PySpark/SparkSQL) and understand how to tune jobs for performance in a cloud environment (AWS/EMR). • Modeling Intuition: You understand the difference between a "raw table" and a "semantic layer." You’ve worked with modern modeling tools (like dbt) and understand partitioning, schema evolution, and lakehouse concepts (Iceberg/Delta). • Performance Minded: You care about latency. You enjoy the challenge of making a query run faster and understand how to use materialized views and caching effectively. • Collaborative & Curious: You’re an inclusive collaborator who enjoys working with Product and Data Science. You’re excited to experiment with AI tools to make your own engineering workflow more efficient. • Experience with Iceberg table maintenance and compaction. • Exposure to Terraform or other Infrastructure-as-Code tools. • A background in Martech or SaaS platforms dealing with high-frequency event data. • Experience building data products that directly power customer-facing UI components and/or support AI/ML features. • Familiarity with statistical modeling and machine learning. • Massachusetts Applicants: • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. • In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. • Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. • Seasoned backend engineer & tech lead. 8+ years of professional software engineering experience with a strong focus on backend and distributed systems; you’ve led complex projects or areas end‑to‑end and acted as the go‑to technical owner for key services. • You have 10+ years of experience in software engineering, including significant experience leading multiple product engineering teams in a high-growth SaaS environment. • You have experience managing managers and senior engineers, and you know how to scale your impact through clear expectations, healthy operating systems, and strong leadership talent. • You bring meaningful product-led growth (PLG) experience, including ownership of onboarding, activation, conversion, monetization, cross-sell, or adjacent growth motions. • You have built or scaled strong experimentation practices, whether through formal experimentation platforms or highly effective lightweight frameworks, and you know how to use them to drive product and business outcomes. • You are a product-minded engineering leader who connects technical choices to customer value, adoption, and revenue impact. • You have strong product sense and experience leading customer-facing application teams where UX quality, time-to-value, and iteration speed mattered. • You bring enough frontend fluency to credibly lead teams building highly interactive, personalized customer experiences, and you care about polish, usability, and performance. • You are highly data-driven in how you operate. You know how to identify funnel friction, define success metrics, evaluate tradeoffs, and course-correct quickly. • You work exceptionally well with Product, Design, Data, GTM, and Support partners, and you can create clarity across ambiguous, cross-functional spaces. • You move with urgency and judgment, set a high bar for execution, and are comfortable making hard tradeoffs in service of outcomes. • You bring a practical point of view on where AI meaningfully improves customer-facing products and internal engineering workflows, and you know how to balance speed with privacy, safety, and human judgment. • Experience in martech, ecommerce, personalization, customer data, identity, or profile-linked products. • Experience integrating with social platforms or building products on top of external ecosystem APIs. • Experience with signed-in customer experiences, self-service support flows, merchandising, or account-management surfaces. • Experience in zero-to-one product areas alongside more mature, scaled product portfolios. • Familiarity with experimentation platforms, growth analytics, or personalization systems at scale. • 8+ years of experience in operations, or talent programs • Exposure to low-code tools, workflow automation tools, or AI tools • Experience working with an ATS (Greenhouse preferred) • Strong attention to detail and process consistency • Comfort working with data and reporting tools • Strong track record of improving automation, systems, and workflow design • You've spent your career at the intersection of Finance and technology and you've moved beyond just keeping systems running. You think in roadmaps, outcomes, and partnerships. You know what a well-run Finance technology function looks like, and you know how to build one. • You've led teams through real complexity: ERP transformations, SOX audits, billing system overhauls, or the messy work of integrating Finance systems across a growing company. You don't need a perfect environment to do great work, you create structure where there isn't any, and you bring Finance and engineering stakeholders along with you. Additionally, you use AI tools to accelerate exploration, shorten iteration cycles, and bring sharper ideas to the table. • Specifically, you likely bring: • 15+ years in enterprise or business systems, with meaningful ownership of Finance technology at a tech or SaaS company • 4+ years leading teams, including managers, responsible for ERP, procure-to-pay, revenue/billing, and financial close systems • Deep, practical SOX ITGC experience and a clean track record working with Internal Audit and external auditors • Fluency in ERP and Finance application architecture (NetSuite/Oracle, Coupa, or similar), integration patterns, and how Finance data flows across a modern tech stack • A reputation as a trusted partner to Finance leadership; someone who translates complexity into clear decisions and earns credibility with CFOs, Controllers, and auditors alike • You'll especially thrive here if you've: • Led Finance technology through an IPO, public-company readiness program, or major transformation • Built or scaled AI and automation in Finance workflows - reconciliations, invoice processing, forecasting prep and can speak to what worked and what didn't • Come up through Finance or Accounting earlier in your career and still enjoy going deep on the details when it matters • 5+ years of mid-market or enterprise account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time • Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success • You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations • You have a a track record for creative problem-solving for customers and end users • Excellent organizational and project management skills • Excellent communication skills via phone, video conference, and email • You are adaptable to change and working in a fast-paced environment • Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email marketing platforms and E-Commerce platforms • 2+ years of people management experience including coaching and development in a SaaS sales environment • Fluent Italian and Spanish speaker in addition to English • Proven track record of success and overachievement within a SaaS sales role, either as an individual contributor or a manager • Strong command of forecasting, pipeline management, and sales metrics • Ability to quickly assess skills gaps, develop improvement plans, and inspire those around you • A clear point of view on running effective 1:1s, team cadences, and outbound motions • Proven experience of cross-functional collaboration and building relationships with stakeholders at all levels • Highly comfortable with a changeable and fast-paced environment, including high velocity sales cycles • You’ve already experimented with AI in work or personal projects — you’re hungry to explore new tools and find smarter ways of working • Full authorisation to work in Ireland without any restriction • Enterprise deal exposure • Experience as a first-of-kind manager building a new team in a region • Familiarity with the Italian and/or Spanish business landscape • \nerience of cross-functional collaboration and building relationships with stakeholders at all levels • Own global campaign and thought leadership content strategy • Develop and execute a cohesive content strategy spanning campaign, demand generation, and thought leadership. • Build content that reinforces Klaviyo’s market narrative while supporting segment and regional go-to-market goals. • Identify the most important themes, formats, and storylines to drive engagement, leads, pipeline influence, and brand credibility. • Translate complex product, market, and customer insights into clear, differentiated content for multiple audiences. • Lead content creation across the funnel • Own the development of high-impact content assets including ebooks, white papers, research reports, comparison guides, one-pagers, webinars, landing pages, executive thought leadership, customer stories, video, and audio. • Create content that supports the full buyer journey, from awareness and education through consideration and conversion. • Repurpose research, events, webinars, and customer narratives into multi-format content programs that extend reach and value. • Ensure every asset meets Klaviyo’s editorial standards for quality, accuracy, tone, and narrative consistency. • Build scalable AI editorial production systems • Design, test, and improve AI-assisted editorial workflows that increase content production efficiency without lowering quality. • Bring hands-on experience with vibe coding editorial systems, ideally using Claude Code or Claude CoWork, to help streamline briefing, drafting, editing, repurposing, QA, and localization workflows. • Partner with internal stakeholders and agencies to create repeatable systems, templates, prompts, and playbooks that scale content production globally. • Help establish best practices for how AI is used in editorial production across teams, markets, and formats. • Identify opportunities to use tools such as AirOps and other workflow platforms to improve speed, consistency, and operational leverage. • Partner cross-functionally across the business • Collaborate with PR to align thought leadership content with media strategy and executive visibility. • Partner with product marketing, sales, events, and segment leads to support integrated campaigns and launches. • Work with brand, creative, and localization teams to ensure content performs globally while remaining relevant in local markets. • Partner with customer and partner teams to turn customer proof points and ecosystem relationships into compelling stories. • Manage external production and global execution • Manage agencies, freelancers, and contractors to deliver high-quality content on time. • Give clear editorial direction, feedback, and quality control throughout the production process. • Build scalable systems and working models that support consistent content execution across regions. • Measure performance and optimize • Establish clear goals and reporting frameworks for campaign and thought leadership content. • Track performance across lead generation, pipeline influence, engagement, brand impact, and earned attention. • Use data, audience insights, and competitive research to improve messaging, formats, and distribution strategy over time. • 8+ years of experience in content marketing, editorial, thought leadership, brand journalism, or demand generation content in B2B, SaaS, or related environments. • Proven experience owning content strategy and execution across both brand-building and pipeline-driving programs. • Strong editorial instincts with the ability to shape a clear point of view, maintain a high bar for quality, and tell compelling stories across formats. • Experience developing global content with an understanding of how to adapt messaging for different segments, regions, and stages of the funnel. • Strong operational ability to manage end-to-end workflows across stakeholders, deadlines, agencies, and channels. • Experience working closely with senior leaders, cross-functional partners, and external contributors. • Strong analytical skills and comfort using performance insights to refine content strategy. • Critical technical and systems experience • Demonstrated experience with AI editorial production systems and workflow design. • Hands-on familiarity with vibe coding approaches to content operations and editorial automation. • Experience using Claude Code or Claude CoWork to build or improve content production workflows is strongly preferred. • Familiarity with CMS platforms, Google Docs, analytics tools, and modern content operations workflows. • Comfort experimenting with new tools and turning successful experiments into repeatable team processes. • You are a mid-level software engineer who has shipped and supported production systems, and who wants to specialize in identity, security, and platform infrastructure. • Experienced systems builder: You have 2-5+ years of professional software engineering experience, including building and operating backend or full-stack services in production. • Strong fundamentals & debugging skills: You are comfortable reasoning about data models, API design, concurrency, and failure modes, and you can dig through logs, metrics, and traces to identify root causes and implement systemic fixes. • Security & identity motivated: You’re excited by authentication, authorization, and account security problems and want to deepen your expertise in areas like MFA, SSO, SCIM, OAuth, and roles/permissions. • Platform/infra mindset: You like building reusable services and tools that other engineers rely on, including libraries, SDKs, and patterns that raise the floor for quality and security across the org. • Ownership & collaboration: You take responsibility for outcomes, not just code. You’re comfortable driving a small project or component, coordinating with partner teams, and communicating trade-offs clearly in design docs and PRs. • 2-5+ years of professional software engineering experience. • Proficiency in at least one of Python, Go, or TypeScript/JavaScript, and comfort working on backend and/or service-oriented systems. • Experience building or operating web services or APIs backed by relational databases and/or caches (e.g., MySQL, Postgres, Redis). • Familiarity with authentication or authorization concepts (sessions, tokens, OAuth, SSO, MFA, RBAC) and an interest in going much deeper. • Exposure to CI/CD pipelines and modern development workflows (code review, testing, deployments, on-call participation or support). • You don’t need all of these, but experience in any of the following is a bonus: • Building or integrating with IdPs and identity protocols (SAML/OIDC, enterprise SSO, SCIM, OAuth, API key management). • Working with cloud-native infrastructure (AWS, Kubernetes, Terraform, Kong, or similar API gateways and service meshes). • Experience with high-scale distributed systems or performance-sensitive services where availability and latency targets matter (e.g., auth endpoints, org lookups, internal service auth). • Familiarity with observability stacks (Grafana, Datadog/Splunk, internal metrics/logging frameworks) and using them to drive reliability improvements. • Interest or experience in adjacent Core IO domains like Organizations & Accounts or Platform Anti-Abuse (PAA), especially where they intersect with auth and account security. • You’ll work with some of these on day one and have opportunities to learn the rest: • Languages & frameworks: Python, Django, Go, TypeScript/React. • Identity & access: OAuth, API keys, SSO, SCIM, MFA, roles & permissions, internal service auth SDKs. • Infrastructure & platform: AWS, Kubernetes, Terraform, Kong, microservice platform for auth and organizations. • Data & observability: MySQL, Redis, Kafka/queues, Grafana, Splunk, internal logging/metrics pipelines. • Experience in product design within technically complex domains, ideally with exposure to infrastructure, platform, or data-layer products and an understanding of how they shape and influence the customer experience • Demonstrated ability to develop a strong POV and design strategy, and to execute against it with measurable impact in ambiguous, fast-moving environments • Able to think big while staying action-oriented, breaking vision into clear priorities, milestones, and roadmaps • An AI-native approach to your work, actively leveraging AI tools to improve the quality, speed, and impact of your practice. You bring genuine curiosity and a habit of continuous experimentation, and you raise the bar for how your team and peers think about and adopt AI in their own work • Strong systems thinker who can zoom out to see patterns across a complex product surface and zoom in to uphold quality at the detail level • Proven ability to influence cross-functional partners and drive decisions without direct ownership, building trust and alignment through relationships and clear communication • Deep experience with Figma, component architecture, and design systems thinking as it applies to platform and infrastructure contexts • Strong knowledge of accessibility and inclusive design, including WCAG compliance • Excellent communication skills, able to present a clear narrative to technical and non-technical audiences alike and lead effectively through influence • You default to using AI and have tangible examples of how AI has made you and those around you more productive. • 8+ years experience in Sales/GTM Enablement at a high-growth global tech company. • Strong project and program management skills and experience • Executor at heart. This is not a “strategy” role. • Direct experience in a B2B SaaS sales role, preferably selling to Mid-Market or Enterprise prospects. • Deep understanding of Sales dynamics, with the ability to empathize, build trust, and offer support as needed. • Experience designing engaging workshops and facilitation • Comfortability and confidence in an ambiguous environment. • Excellent proactive verbal and written communication skills, with the ability to engage and collaborate with stakeholders at all levels, addressing communication needs and setting clear expectations throughout project lifecycles. • Demonstrated ability to gain buy-in from diverse stakeholders, shape expectations, plan strategically, and communicate effectively. • Ability to set strategic direction by understanding needs and translating vision into a clear, global strategy. • Strong data-driven decision-making skills, using data and analysis to drive strategic planning or business changes and influence change. • Self-motivated and proactive mindset, taking initiative without requiring external motivation. • More than 5 years experience in SaaS or Martech sales in a new logo acquisition role • Experience in large complex Mid Enterprise and Enterprise Deals • Ability to build relationships with internal (business development, marketing, ops and enablement partnerships, etc.) and external (clients, prospects, agencies etc.) stakeholders. • In line with our value of always learning, you define yourself as an energetic self-starter who is results-oriented and works effectively in an entrepreneurial environment. • Experience and interest in working with strategic accounts with multiple stakeholders • Proven strategic pipeline management experience to ensure long term success. • Track record of using data to inform decision making. • Track record of working with leadership to define and implement successful new programs • Strategic mindset to define and execute sales strategies. • A results oriented, highly motivated, enthusiastic attitude and the ability to work independently. • A deep understanding of SaaS and sales economics. • Experience selling into the Greater China Export eCommerce Market is a plus • Fluency in English, and proficiency in Japanese is required to work with the clients in the region. • Eligible to work in Singapore without restrictions • Exemplary presentation and communication skills. • Excellent analytical, problem-solving and decision making skills. • Detail-oriented and persuasive. • Strong sense of curiosity with a bias towards action. • Proficiency with tools such as Salesforce, Outreach, and Gong. • Use of, implementation and understanding of sales process and methodologies. • Klaviyo in APAC: • Driven by a strong desire to launch a career in tech sales, with ambitions to grow into roles like Account Executive. • Possess grit, resilience, and curiosity—you bounce back quickly and always want to learn more. • Thrive in fast-paced, dynamic environments with high standards and clear goals. • A strong communicator who’s confident over the phone, clear in writing, and thoughtful in your approach. • Self-motivated, coachable, and energized by being part of a high-performing team. • Fluency in English and Japanese is required due to client requirements. • You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient • Have valid authorization to work in Singapore • Klaviyo in Singapore • We are starting small but have big plans for Klaviyo in Singapore. We began expanding into Singapore in 2025, building on the strong foundation established by our APAC presence. As we grow, we are focused on developing our go-to-market teams. As the team grows, we will continue to expand Klaviyo’s customer base in the region while building a fantastic working culture that reflects Klaviyo’s global values, alongside a strong local identity within our Singapore-based team. This is a unique opportunity to join us at an early stage and help shape the future of Klaviyo in Singapore. • One of our values as a company is Always Learning, and that mindset is strongly felt in Singapore. People are eager to grow and develop, and Klaviyo provides a great platform to support that journey. As we are still relatively early in our expansion in Singapore, there is significant headroom to grow and develop within your role—we are looking for the leaders of the future. • Based in London, UK and available to be in-office 3 days/week • 8+ years of closing experience, preferably in SaaS or MarTech • Experience hunting net new business from self-generated leads through negotiation and closure (closed/won)Comfortable navigating strategic deals with multiple stakeholders and complex buying processes with enterprise global organisations • 7–10+ years of product management experience, with meaningful experience building data platforms, infrastructure products, or data tooling. • Strong technical depth with the ability to work closely with engineers on system design and architecture decisions. • Experience working with data governance frameworks, metadata systems, semantic layers, or analytics infrastructure. • Comfortable operating in highly technical environments involving large-scale data systems or AI/ML platforms. • Strong analytical and problem-solving skills with the ability to define clear metrics, KPIs, and system performance indicators. • Experience evaluating build vs. buy decisions for complex infrastructure products. • Excellent cross-functional communicator who can align engineering, data, and product stakeholders around a shared strategy. • An engineering or technical background is highly valued but not required. • You are a transformational leader operating at the intersection of technology and revenue, combining deep systems expertise with a strong sense of ownership and urgency. You’ve built and scaled Sales or GTM systems in high-growth environments and know how to translate business needs into durable, high-impact solutions. • 12–15+ years in Sales/GTM systems, business systems, or enterprise applications in a SaaS or technology company • 5+ years leading teams, including managers, across Salesforce and related GTM systems • Experience scaling systems through major company inflection points such as moving upmarket, adding new products, or expanding globally • Deep expertise in Salesforce architecture, data models, workflows, and integrations • Experience supporting enterprise, sales-led motions (AEs, BDRs, inside sales) • Experience building or scaling CPQ and complex quote-to-cash workflows • Strong understanding of how Sales systems integrate with Finance and data platforms • Experience driving automation and AI-enabled workflows within Sales • You’ll thrive here if you: • Operate effectively in fast paced environments with ambiguity and competing priorities • Think in systems, not just tools • Balance strategic vision with hands-on execution • Operate with high agency and accountability, taking ownership of outcomes end to end • Focus on enabling sellers to spend more time with customers • Build strong partnerships across technical and business teams • Minimum of 5+ years professional experience in corporate security • Ability to communicate effectively with all levels of leadership, possess strong written and verbal communication skills, collaborative abilities, and attention to detail • Must be able to work with highly confidential information • Knowledge of industry standard physical security design and architecture • Working knowledge of physical security systems to include, but not limited to intrusion detection systems, access control systems, video management systems and other security related software/hardware • Excellent interpersonal and customer service skills • Excellent time management skills with a proven ability to meet deadlines • Ability to prioritize tasks and to delegate them when appropriate • Ability to function well in a high-paced and at times stressful environment requiring on-call availability, travelling offsite and pre and post normal business hours • Proficient with Google-suite applications and software • 8+ years of engineering experience with strong backend and systems design skills • Proficient in Python and/or Go and be able to rapidly learn the other • Comfortable coding and reviewing complex systems — this is a hands-on role • Experienced working with high-throughput distributed systems • Skilled in system design and scaling infrastructure using AWS • Strong business and product mindset — you think beyond the code to understand customer impact and commercial value • Able to bring clarity to ambiguous requirements, breaking down undefined problems into actionable plans • Self-led and driven to deliver incrementally — you ship value early and iterate • Bonus: Experience with SMS/MMS infrastructure, RCS, WhatsApp Business API, carrier integrations, telecom APIs, or messaging compliance • Clear communicator and collaborative team player • Able to thrive in a hybrid team and deliver in a high-autonomy environment • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • AWS, Terraform, DynamoDB, Redis, SQL • This is a hybrid role based in Boston, with 3 days in office and 2 days remote per week. • 4+ years in Solutions Engineering or Pre-Sales - with 4+ years leading technical strategy in high-complexity Enterprise deals (6-7 figures) with minimal oversight • 4+ years across modern development stacks: Python, JavaScript frameworks (Node.js, React), RESTful APIs, SQL, mobile development exposure • Ready to make an impact? Let's talk. • 2+ years in Partnerships, Account Executive, Channel, Account Management, or Commercial Customer Success roles within SaaS (preferably in MarTech or working with eCommerce-focused accounts) • Proven ability to manage multiple accounts and relationships in a high-velocity, high-volume environment with a focus on driving partner productivity • Fluent in English and French (written and verbal) • Business-fluent Spanish or Italian is a bonus! • Exceptional influencing and relationship-building abilities across all levels of seniority, with the capacity to navigate complex organizational structures • Adept at identifying and aligning partner goals with Klaviyo’s platform capabilities • Collaborative, strategic thinker with a creative approach to problem-solving • Passionate about building strong partnerships and delivering value • Willing and able to travel across the Ireland/ UK and Europe as needed • #LI-hybrid #LI-JW1 • 7–10+ years of product management experience, with meaningful experience building data platforms, infrastructure products, or technically complex systems. • Strong technical depth with the ability to work closely with engineers on system design, performance, and scalability. • Experience working with large-scale data systems, query systems, or real-time/near-real-time evaluation systems. • Track record of building customer-facing products on top of complex backend systems. • Strong analytical skills with experience defining and managing system-level metrics and SLAs. • Ability to balance infrastructure investments with user-facing product improvements. • Excellent cross-functional communicator who can align engineering, product, and business stakeholders. • Experience in marketing technology, personalization systems, or audience platforms is a strong plus. • 6+ years in the Workday ecosystem, with strong understanding across functional modules • Deep experience with at least 3 Workday modules • Comfortable owning systems end-to-end, from configuration to rollout to optimization • A self-starter who thrives in ambiguity and can lead complex projects with high autonomy • Strong cross-functional partner, you can work just as well with engineers as with HRBPs • A builder mindset: you don’t just maintain systems, you improve them • AI-forward mindset • Curious and proactive about how AI can improve People systems and operations • Comfortable experimenting with AI to automate workflows, improve data quality, and reduce manual work • Able to spot practical use cases (not just hype) and bring them into day-to-day processes • Experience supporting global HR technology across multiple countries, with an understanding of regulatory requirements • Experience in a public company environment, with compliance and controls in mind • Strong project management and communication skills — able to tailor messaging across executive and project audiences • Highly organized with strong attention to detail • Have previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.) • Excited, motivated, and inspired by exceeding goals and continuously learning • Thoughtful, engaging, energetic, and a self-initiator • Experience or the ability to operate in a fast-paced, high-volume environment • Detail-oriented with strong time management and prioritization skills • Excellent written and verbal communication skills • Excellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions • 6 months+ experience in business development is a plus, but not required • Proficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plus • 6+ years of professional experience in an advanced analytics or data science role; SaaS experience strongly preferred • Deep expertise in statistical inference and modeling, including supervised techniques (regression, classification, gradient boosting, decision trees) and unsupervised techniques (clustering, PCA, anomaly detection, topic modeling) • Hands-on experience designing and deploying AI/LLM-based solutions, including prompt engineering, fine-tuning, RAG pipelines, or LLM-integrated analytics workflows; you approach new problems with an AI-first mindset • Familiarity and experience with distributed coding projects, including using Git for code management. • Advanced proficiency in Python (pandas, numpy, scikit-learn, xgboost, statsmodels, and LLM/AI libraries such as LangChain, OpenAI SDK, or HuggingFace) and SQL; working knowledge of DBT • Own and scale end-to-end data pipelines, including orchestration with Airflow and transformation/modeling with dbt; design reliable, testable, and modular workflows that support production-grade analytics and machine learning use cases, with a focus on performance, data quality, and maintainability. • Develop and iterate on time-series forecasting frameworks using approaches such as ARIMA/SARIMAX, ETS, MSTL, and machine learning-based models; evaluate performance through rigorous backtesting and continuously improve model accuracy and business applicability • Experience building data visualizations and dashboards across platforms such as Tableau, ThoughtSpot, matplotlib, seaborn, plotly, or similar tooling. • Strong project ownership: experienced operating to a roadmap, managing milestones and deliverables, and delivering high-quality work product in a timely manner • Comfortable with autonomy and ambiguity, with a proactive orientation toward identifying and solving problems before they're fully defined • Excellent written and verbal communication skills, including experience preparing materials for executive audiences • Strong operational leader with experience managing budgets, vendors, and business operations in a complex organization • Highly organized with exceptional attention to detail and the ability to manage multiple priorities and projects simultaneously • Strong financial and analytical skills with experience managing budgets, forecasts, and operational spending • Experience managing vendor relationships including contract negotiation, renewals, and performance oversight • Experience supporting lease management, real estate operations, or corporate workplace operations • Strong project management skills with the ability to bring structure and clarity to complex initiatives • Excellent communication and collaboration skills with the ability to work across multiple teams and leadership stakeholders • Ability to identify operational gaps and proactively improve systems and processes • Comfortable operating in a fast paced and evolving environment • Bachelor’s degree in business, operations, real estate, finance, or a related field, or equivalent experience • 8+ years of experience in operations, workplace operations, real estate operations, business operations, or a related field • Experience managing budgets and financial planning for operational teams • Experience managing vendor contracts and operational partnerships • Experience working with corporate real estate partners, brokers, or firms such as CBRE preferred • Experience supporting multi location or global workplace operations preferred • Strong expertise in: • UK & Ireland payroll (essential) • Experience working in a multi-country payroll environment • Workday (HCM and/or payroll inputs) • CloudPay or similar global payroll provider • Strong understanding of: • Payroll compliance and statutory requirements • Payroll reconciliations and reporting • Exposure to or interest in automation and AI within payroll or finance operations • High attention to detail with the ability to manage multiple deadlines • Strong communication skills and ability to work across teams and regions • Hands-on experience supporting payroll in at least one of the following: • Exposure to Australia payroll • Experience with payroll transformation or system implementations • 3+ years of software engineering experience, with at least 2 years focused on building AI, ML, or LLM-powered systems in production. • Deep expertise with large language models such as OpenAI, Anthropic, Mistral, or Llama, and experience integrating them into production applications via API. • Strong full-stack engineering skills across Python (FastAPI, Flask, or Django) and TypeScript or JavaScript, with experience in modern frontend frameworks. • Proven experience designing and building CI/CD pipelines for software or ML systems using tools such as GitHub Actions, Jenkins, or CircleCI. • Experience with RAG systems, vector databases (Pinecone, Weaviate, pgvector), and embedding models. • Proficiency with cloud infrastructure (AWS, GCP, or Azure), containerization (Docker, Kubernetes), and infrastructure-as-code tools such as Terraform or Pulumi. • Experience with prompt engineering, model evaluation frameworks, and LLM observability tools such as LangSmith or Weights and Biases. • Lead, hire, coach, and develop the Employee Engagement team. Set clear expectations, create space for growth, and build a team culture that mirrors the experience you’re designing for the rest of the company. • Own the strategy and end-to-end delivery of Klaviyo’s signature company moments: CKO, mid-year and holiday celebrations, Customer First Day, BFCM and quarterly release activations, K:BOS, and Open Enrollment/Wellness Week. These are the high-visibility, cross-company experiences that define our culture. • Ensure every signature moment is story-led and customer-connected. If a program doesn’t have a crisp narrative tied to a customer, product, or company moment, redesign it. • Architect and own the key lifecycle touchpoints that shape the Klaviyo employee journey: onboarding milestones, work anniversaries, employee appreciation, career transitions, and new parent moments. Make each one feel personal, intentional, and distinctly Klaviyo. • Build and operationalize a rewards and recognition strategy that celebrates Klaviyos meaningfully and reinforces our values and builder culture. Own the recognition programs, peer and leadership nomination processes, and the systems that support them. • Design and manage learning and connection moments such as Klaviyo Bites & Insights, Hackathons, Demo Fairs, and Peer/Leadership Coffee Chats that create cross-functional connection and celebrate the work. • Own the community strategy: build a playbook and formal process for Heritage Months, define the Heritage Month strategy and cadence, and formalize the KRG leadership structure and support model. Ensure community-led programming has strategic direction and the resources to deliver impact. • Own swag as a culture engine. Lead the global swag strategy, including the online swag store, anniversary and new hire kits, new parent gifts, and signature moment merchandise (BFCM, CKO, etc.). Every piece of swag should reinforce Klaviyo pride and feel intentional, not transactional. • Build the playbooks, frameworks, and measurement systems that enable scalable, consistent execution of engagement programs across all locations. Define what good looks like and make it repeatable. • Partner with people analytics to establish the employee listening program. Use survey data, qualitative feedback, and program metrics to continuously iterate on what’s working and make the case for what’s next. • Translate the Employee Experience strategy into a clear annual programming calendar, aligning signature moments, lifecycle activations, community programming, and swag drops into a cohesive narrative arc for the year. • Partner with Workplace Experience to ensure signature moments and cultural programming land well in every hub. You set the strategic intent and creative direction; WX brings it to life locally with programming adapted to each office’s unique needs. • Partner with Internal Communications to ensure every employee experience moment is amplified with clear, compelling storytelling that reinforces the Built Different narrative. • Drive culture alignment initiatives that reinforce Klaviyo’s ways of working, shared values, and sense of belonging across our distributed workforce. • 8+ years of experience in employee experience, employee engagement, event strategy, internal communications, or a related field, with at least 2+ years leading and developing teams. Experience in a fast-growing tech or high-growth environment is strongly preferred. • A proven people leader and culture builder who believes deeply in the power of employee experience to drive engagement, retention, and organizational health. You hire well, develop with intention, and create an environment where your team thrives. • Equally comfortable setting a long-term strategic vision and rolling up your sleeves to execute programs with precision and care. • A strong program manager with experience building and operationalizing complex, multi-stakeholder initiatives from scratch. You build the system, not just the event. • An empathetic listener who uses data and employee feedback to shape programs that resonate across a diverse, global workforce. • Creative and innovative in how you design employee moments, with an eye for what feels modern, relevant, and human. You have strong taste and a high bar for quality. • A collaborative, cross-functional partner who builds trust quickly and influences without authority. You know how to align stakeholders and create shared ownership. • Clear and compelling in how you communicate. You can translate ideas into narratives that inspire action and connect individual moments to the bigger cultural story. • Energized by working in a fast-paced, evolving environment where you’re building something meaningful. Comfortable with ambiguity and wired to create structure from it. • Bachelor’s degree in communications, marketing, human resources, or a related field, or equivalent experience. • 15+ years of demonstrated experience in B2B marketing with scaled or scaling SaaS companies. • Proven ability to drive lead generation and customer expansion at scale in B2B SaaS products within the APAC region, including Japan. • Strong track record of growing, leading and developing high-performance marketing teams. • Ability to utilise data and insights to craft a comprehensive story relevant to the targeted customer segment (Enterprise, Mid Market and Commercial), with a focus on a full funnel approach throughout the customer journey • Demonstrated experience with and understanding of nuances of the region; country by country. • Adept at thriving within a complex matrix environment, managing cross functional relationships and stakeholders and reporting into the US. • Successful history of expanding into new countries or territories. • Eligibility to work in Australia without restriction. • Educational background in a marketing-related field. • Deep understanding of enterprise marketing, combined with commercial and mid-market expertise. • Additional language proficiency. • Klaviyo in APAC: • We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at an very early stage and help to shape our future Klaviyo in APAC. • One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo generally managers are often promoted up into their roles and people are regularly being promoted or moving into new functional areas - it really is an education through experience here. • 2+ years carrying revenue quota with consistent overachievement, ideally selling MarTech or SaaS solutions into an existing customer base — or a Customer Success background with a strong commercial track record and a genuine appetite to move into a closing role • Experience selling platform or multi-product solutions — you understand how to map customer needs to a broader product suite, not just close a single SKU • Familiarity with Customer Support SaaS platforms (e.g. Gorgias, Zendesk, Freshdesk) and/or SMS marketing is a bonus — but not a requirement • Experience selling to Marketing, CX, or Operations personas and solid knowledge of the Ecommerce / Retail / Brands domain • A strategic seller — able to map customer goals to multi-product solutions, build consensus across stakeholders, and manage longer, more complex buying cycles • Proven ability to work cross-functionally with CSMs, Partners, and internal stakeholders to drive deals and deliver customer outcomes • Excited, motivated, and inspired by exceeding goals • Embrace failure as feedback — not afraid to hear no, and rigorous in your pursuit of improvement • Strong growth mindset with a bias toward action • Adept at influencing and relationship building; encouraging, engaging, and energetic with your team • You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast — finding ways to make your work smarter and more efficient • Full authorisation to work in Australia without any restrictions • Based in Sydney and able to work from our Sydney office a minimum of 3 days per week • Klaviyo in APAC: • You think in systems, not tickets. You see an Account and think about data architecture, seller workflows, and downstream analytics. You see an Opportunity and think about pipeline velocity, conversion rates, and forecast accuracy. When you encounter a manual process, your instinct is to ask whether AI should be doing this, not how to make the manual version faster. You are equally comfortable presenting a product vision to a CRO and writing acceptance criteria for a sprint. You have deep CRM expertise, but you do not let any single platform define the boundaries of your product thinking. • Execution & Delivery • Data Architecture & Quality • Stakeholder Partnership • Minimum 1 years' experience carrying net-new revenue quota and consistent overachievement selling MarTech SaaS solutions • Experience selling to Founders/ Business Owners/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain • Experience working in a high-velocity and high-volume sales environment, often times with multiple stakeholders • Experienced in and highly comfortable with outbounding and have creative techniques/ strategies • Fluent in English (written & verbal). • Aren’t afraid to hear no and embrace failure as an opportunity to improve • Strong growth mindset and continually seek improvement and are rigorous in your pursuit of it • Are encouraging of your team, thoughtful, engaging, and energetic • Are adept at influencing and relationship building • Have a background in full stack software engineering with experience building and improving products with an emphasis on user-facing features, along with the APIs and infrastructure to support them. • Passionate about growing and improving a product on a daily basis using a data driven mindset. • Experienced with A/B Testing products with metric based goals to improve user experience and customer acquisition and success (nice to have) • Demonstrated ability and success in using AI-driven software delivery practices and methods and/or a willingness and excitement to learn. • Thrives in an entrepreneurial type environment that is fast paced, customer focused, and strategic. • HTML, TypeScript, JavaScript, React • MySQL, Cassandra, RabbitMQ, Redis • Amazon Web Services (EC2, RDS, Aurora, etc.), Terraform, Ansible, Packer, and other DevOps tools • You have a track record of building high quality products and systems. You take pride in writing clean, high quality code. • 3+ years of experience as a software engineer • Previous experience RESTful APIs, pub/sub systems, and 3rd party integrations • You have some experience developing full stack products. • Experience working on team projects and/or leading projects. • You’re excited to use AI-assisted development tools thoughtfully to move faster, improve code quality, and accelerate learning, while applying strong engineering judgment. • Experience building payment systems and or integrating with payment providers. • Experience working with cross functional teams on bringing products to market, financial reconciliation, etc • Passion for understanding and experimenting with the levers that drive business outcomes, including pricing, presentation, vendor relationships and more. • Experience talking to customers and listening deeply to their wants and needs. • Technologies we use (no experience necessary) • We currently use the list of technologies below but are always looking to find the best tools for the jobs that help our customers (and very open to adding technologies given the right circumstances). We don’t expect you to have any experience in the tools below and we will provide whatever training you need to level up and succeed! • Python, Django, React, Typescript • MySQL, Redis, Memcached • AWS (EC2, RDS, S3, etc.), Terraform • Have an extensive background in full stack software engineering, demonstrating deep understanding of Klaviyo’s systems and the ability to architect, deliver, and maintain software with an emphasis on high-scale, user-facing features, and their supporting APIs and infrastructure. • Demonstrated ability to drive technical strategy and improvement using a data-driven mindset, leading to measurable business results and upholding best practices. • Demonstrated technical experience in using and championing AI-driven software delivery practices and methods, a passion for continuous learning and mentoring, and the ability to work productively through others to set them up for project success. • Experience driving A/B testing strategies for products with metric-based goals to significantly improve user experience, customer acquisition, and success is a strong plus. • Thrives in an entrepreneurial type environment that is customer focused and strategic, while bringing clarity and technical stability to ambiguous challenges and prioritizing work that enables the team to move faster. • 12+ years in business operations, strategic operations, or Chief of Staff roles at high-growth technology companies — ideally with experience across both hypergrowth and post-IPO phases • Proven track record of building and running a company-wide operating system — OKRs, planning, performance management — not just participating in one someone else designed • Experience leading through major organizational inflection points: rapid scaling, go-public events, integrations, or significant structural change • Demonstrated ability to work directly with and influence CEOs and senior leadership teams without relying on positional authority — through clarity, credibility, and quality of thinking • Experience building and leading high-performing teams; a developer of people, not just a driver of output • Financial fluency is non-negotiable: comfort with LRP/annual planning cycles, unit economics, and working alongside a CFO and finance org as a true peer — not just a consumer of their outputs • Background in management consulting or investment banking a plus; operators who built their skills in the trenches are equally valued • SaaS, B2B software, or marketing technology experience preferred • Exceptional communicator: writes with precision, speaks with confidence, and can hold a room with a Board narrative or an all-hands equally well • Moves with urgency: comfortable in short iterative cycles, makes decisions with incomplete information, creates momentum where others create decks • Operationally obsessed: you notice inefficiency like a splinter; you can't leave it alone until it's fixed • AI-native operator: you understand how to design and leverage AI systems to automate reporting, surface real-time visibility into KPIs and OKRs, and drive company-wide efficiency — and you're resourceful enough to go find the source data yourself rather than waiting for someone to hand it to you • Data-driven and influential: you don't just analyze — you use data as a lever; your insights shape decisions, change minds, and move the org toward better outcomes • A natural integrator: builds trust with functional leaders, navigates tension without drama, keeps the company moving without becoming the bottleneck • Deeply aligned with Klaviyo's values: extreme ownership, high standards, collaborative directness, customer orientation, level playing field • What This Role Is Not • This is not a chief of staff role that begins and ends with the CEO's calendar. It is not a program manager who tracks work other people own. And it is not a strategic advisor who synthesizes without executing. This is an operator with real accountability for how Klaviyo runs — who brings both the systems thinking and the hands-on discipline to make it better, every quarter. • 15+ years of experience in Marketing Operations, Revenue Operations, or GTM Operations, with experience supporting both enterprise sales-led and product-led growth models for Marketing. • Deep expertise in marketing automation platforms, CRM systems, and modern marketing technology stacks (Salesforce, Hubspot, Leandata, 6Sense). • Proven experience architecting and scaling lead, account, and PQL lifecycle management processes in complex GTM environments. • Hands-on experience leveraging AI and automation - you’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. • Strong understanding of enterprise sales requirements (e.g., account-based marketing, routing, SLA management) alongside PLG concepts (e.g., in-product signals, PQLs, lifecycle triggers). • Strong understanding of ad tech and web stacks (e.g DSPs, CDPs, tag management, Consent, CRO) and how they connect to marketing automation and CRM systems. • Strong grasp of data models, attribution, funnel analytics, experimentation, and operational reporting across segments. • A systems thinker who enjoys solving complex problems through process, technology, and collaboration. • Excellent cross-functional communicator with experience partnering closely with Sales Ops, RevOps, Product, Web, and Analytics teams. • 5+ years of hands-on event management experience, ideally at a fast-paced B2B SaaS or tech company • Exceptional communicator with strong verbal and written skills, comfortable presenting to senior leaders and engaging with customers • Natural collaborator who builds strong relationships across teams—colleagues genuinely enjoy working with you • Self-motivated project manager who confidently juggles multiple priorities while maintaining attention to detail • Proactive problem-solver who takes initiative but knows when to escalate challenges early • Thrives under pressure and maintains professionalism during high-stakes, high-visibility events • Tech-savvy with AI tool proficiency, Salesforce, event platforms (Splash, Swoogo), and adaptability and proactivity to learn new tools quickly • You’re an experienced marketer, storyteller, writer, and communicator. • You have a customer-first mindset and deeply enjoy helping customers achieve their business goals by creating content that makes an impact. • You have a solid understanding of adult learning principles and how to create effective educational content. • 10+ years of experience in Product Management with significant exposure to Enterprise SaaS products. • Strategic Builder: You’re an Engineering leader turned Product think or Founder. Or you’ve led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability. • Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer. • AI-Forward Mindset: You understand the transformative potential of AI in software development and can separate hype from practical value. • Metrics-Oriented: You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices). • Influential Collaborator: You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority. • Bias for Action: You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service. • 7+ years of recruiting experience, with significant experience hiring within sales, customer success, and marketing • Strong sourcing expertise and passion for identifying passive talent • Ability to influence and advise senior stakeholders on role scoping, leveling, and talent market dynamics • Data-driven approach to managing pipelines and measuring recruiting performance • Comfortable operating in fast-paced, evolving environments • High level of ownership, accountability, and sound judgment • Ability to recognize the balance between business needs and providing a stellar candidate experience • Please note that this is a contract position based in our Boston office; this is an hourly role and will be paid through an external partner. • Enterprise GTM Strategy: Partner with GTM leaders to define and prioritize field selling motions for the Mid and Large Enterprise segment, synthesizing market trends, competitive dynamics, seasonal signals, and what's resonating across marketing and the field to determine where to focus. Ensure GTM efforts across plays, campaigns, and enablement are aligned to market needs and sequenced to maximize their collective impact on pipeline and revenue. • Sales Plays: Design Enterprise sales plays from ICP definition through field launch. Identify high-value displacement opportunities, develop the competitive positioning and messaging that gives sales a clear edge, and partner with Enablement to make sure plays land in the field rather than live in a deck. • Integrated Marketing Campaigns: Serve as the PMM lead on Enterprise integrated marketing campaigns, contributing strategy, messaging, and assets alongside Creative, Lifecycle, and Demand Gen. Own the strategic concept behind anchor assets, including the frameworks, research, and benchmarks (e.g., maturity assessments, industry benchmarks) that drive top-of-funnel engagement. • Field Assets: Maintain and evolve core Enterprise assets, including the pitch deck library, enterprise landing page, EBC materials, objection handling, and discovery frameworks. Keep the field's source of truth current and usable. • Product Storytelling: Translate the Klaviyo product vision and roadmap into compelling narratives for Enterprise audiences. Synthesize field and customer insights to influence roadmap prioritization, and where product gaps exist, develop positioning that gives the field a credible point of view rather than waiting on the roadmap. • Performance & Insights: Track Mid and Large Enterprise GTM performance across pipeline sourced, pipeline influenced, and closed-won rates by segment. Deliver structured readouts with clear recommendations on what to continue, change, or stop. • 8+ years of product marketing experience, with a meaningful portion focused on B2B SaaS; direct experience marketing to mid-market and enterprise buyers is required • Demonstrated ability to own GTM programs end-to-end, from positioning through execution and performance readout, operating independently without close management oversight • Experience supporting complex, multi-stakeholder sales cycles and enabling large sales organizations to communicate nuanced value propositions effectively • Skilled at adapting positioning and messaging across segments, motions, and competitive contexts; strong instincts for what resonates with Enterprise buyers • Able to frame ambiguous problems, synthesize competing inputs, and communicate clear, structured recommendations to senior stakeholders • High craft bar for written and visual work. Output should be ready for executive and external audiences with minimal revision: clear narrative flow, strong slide titles, purposeful structure • Proven ability to drive alignment across teams with competing priorities, through influence rather than formal authority • Active mentor who raises the quality bar of work around them and contributes to a high-performing team environment • We are open to a variety of backgrounds. The most important signal is your ability to build and ship with AI. • Able to work on-site in Boston for the full 1-year program (40 hrs/week) starting on June 22 • Demonstrated experience building something real with AI (e.g., side project, automation, product, tool, or workflow) • Comfort using AI-assisted coding tools to develop and iterate quickly • Working knowledge of Python and/or modern scripting/backend tools • Familiarity with best in class LLMs, APIs, and basic system integration concepts • Ability to learn quickly and operate in a fast-paced, ambiguous environment, taking initiative to define and solve problems without waiting for direction • Candidate Profile • Curious, resourceful, and action-oriented with a strong bias toward building • Comfortable figuring things out independently and pushing projects forward • Strong alignment with Klaviyo’s builder culture: curious generalists motivated by impact and continuous learning • Does not require visa sponsorship now or in the future • Experience building agentic AI workflows • Exposure to RAG systems, embeddings, or vector databases • Experience integrating APIs or working with internal tools/systems • Familiarity with cloud platforms (AWS, GCP, Azure) • Background can vary across software engineering, IT, or career-switch paths (Computer Science degree not required) • Exposure to frontend or full-stack development • You’re an experienced payroll professional who brings technical depth, a collaborative mindset, and a natural instinct for leading others without needing a formal management title. • 8+ years of payroll experience, with at least 3 years in a multi-country or global payroll environment • Deep expertise in UK and/or Ireland payroll (essential) – you know the legislation, the nuances, and the edge cases • Hands-on experience with payroll in at least two of the following: France, Germany, Singapore, Australia • Experience providing guidance, review, or informal leadership to other payroll team members • Proven track record of managing complex reconciliations, payroll controls, and compliance reporting • Systems & Tools • Proficiency with Workday HCM and/or payroll input workflows • Experience with CloudPay or a comparable global payroll aggregator/vendor platform • Comfort with Excel or Google Sheets for data analysis and payroll reconciliation • Exposure to or active interest in automation tools and AI applications within payroll or finance operations • High attention to detail with the ability to manage competing deadlines across time zones • Strong analytical and problem-solving skills – you spot issues before they become problems • Excellent communication skills; able to translate complex payroll topics for non-payroll stakeholders • Proactive, self-directed work style with a continuous improvement mindset • Systems & Tools • You have 5+ years of product management experience, ideally in platform, infrastructure, or security domains • You have experience working on account systems, identity, permissions, or data models in B2B SaaS • You are comfortable operating in technical problem spaces and partnering closely with engineering • You have experience driving cross-team alignment and influencing without direct authority • You can balance short-term execution with long-term platform strategy • You are comfortable navigating ambiguity and defining structure in complex environments • You communicate clearly and can articulate tradeoffs to both technical and non-technical audiences • Experience with identity and access management (IAM) systems • Familiarity with security, compliance, or abuse prevention • Experience supporting enterprise or regulated environments • Experience building platform APIs or shared services • Experience mentoring PMs or leading cross-functional initiatives • You have 6+ years of product management experience, ideally in platform, data infrastructure, or backend systems • You have experience working on data models, pipelines, or large-scale distributed systems • You are comfortable operating in highly technical environments and partnering closely with engineering • You have experience driving cross-team alignment across multiple stakeholders • You think in terms of systems and tradeoffs (scale, cost, performance, usability) • You can balance long-term platform investments with short-term product needs • You communicate clearly and can translate complex technical concepts into business impact • Experience with customer data platforms (CDPs) or identity systems • Familiarity with data modeling, event pipelines, or storage systems (e.g., KVS, streaming ingestion) • Experience supporting enterprise-scale or high-volume systems • Exposure to AI/analytics platforms that depend on structured customer data • Experience with data residency, privacy, or compliance (e.g., GDPR, HIPAA) • Have 6+ years of relationship building experience that you can share with your team and showcase that you are adept at influencing and relationship building • Have partnerships and/or sales experience with a direct revenue target • Are thoughtful, engaging, and energetic • Are comfortable and confident teaching your team members on how to thoughtfully hunt and adding/extracting value from new partnerships • Obsessed with understanding how you can make the partnership experience more beneficial to our service partners • Extremely comfortable both operating on a team level and working with management peers to identify and solve complex problems • Comfortable presenting in large groups (both internally and externally) as you will be showcasing yourself as a thought leader in our organization and industry • Proactively solicit and act on feedback from your customers, partners, team members, and peers. • Have a positive outlook and excellent written and verbal communication skills. • Have 4-6 years of SaaS account management, channel and/or sales experience. • Work collaboratively with Sales, Enablement, CS, Marketing and Product to achieve top line company revenue goals • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future. • #CR1 #LI-Hybrid • Are adept at influencing and relationship building. • Have partnerships, sales, or account management experience. • Have largely worked on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships. • Learning about a new product offering excites you! • Comfortable presenting product led discussions and demo’ing the Klaviyo product to your partner network. • Are thoughtful, engaging, and energetic. • Obsessed with understanding your customer or partner. • Comfortable operating independently. • Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry. • Proactively solicit and act on feedback from your customers, partners, and peers. • Are excited to be a part of and have an impact on a rapidly-growing, profitable startup. • Have 3-4 years of SaaS account management, channel and/or sales experience. • Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo’s platform. • #LI-CR1 #LI-Hybrid • 1–2 years of BDR/SDR experience or a similar role; experience in a high-volume, high-velocity sales or partnership sales environment is a plus, especially at a MarTech SaaS company • Highly adept at influencing and relationship building • Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future • Curious, organized, engaging, and energetic • Excited to be a part of and have an impact on a rapidly-growing, profitable scale-up • Positive outlook, can-do attitude, and love helping to build and improve things • #LI- CR1 #LI-Hybrid • #CR1 #LI-Hybrid • #CR1 #LI-Hybrid • 5+ years of experience in a comparable localisation role on the buyer/client side • Bachelors or Masters degree in Languages/ Translation/ Localisation/ International Studies • Fluency in English and native knowledge of German for Germany essential • Proven experience in translation, localisation and language quality management. • Demonstrated experience in localisation of Product, Marketing and Support content for Germany, with scalable localisation infrastructures and language quality frameworks • Experience with Smartling or similar TMS platforms a plus • Deep understanding of localisation specificities and pitfalls • Authorisation to work in the UK without restriction • Strong business acumen with proven stakeholder management skills • Ability to show initiative and work independently, and drive initiatives at a strategic level • Ability to hold teams accountable to a high quality standard • Excellent presentation, communication, and interpersonal skills • #LI-Hybrid #LI-JW1 • 4+ years in SaaS Professional Services, implementation, solution consulting, or similar customer-facing technical roles, with a track record of leading enterprise-level projects or solutioning. • Proven success working with multiple stakeholders across diverse teams and departments in complex, often global, environments. • Consultative & Commercial Acumen • Comfortable articulating how Professional Services accelerate time to value and business impact. • Adept at balancing technical depth with commercial clarity, ensuring proposed engagements are both feasible to deliver and impactful for customers. • Hands-on experience with modern web development languages/frameworks (eg. HTML, CSS, JavaScript) and general-purpose programming languages (eg. Node, Python), and a proven ability to learn new languages and technical concepts with minimal guidance. • Strong understanding of the martech landscape and surrounding technologies, including Email, SMS/Mobile, and how to leverage a CDP for advanced use cases. • Demonstrated familiarity with APIs, webhooks, and integrating SaaS platforms into complex enterprise tech stacks; able to guide customers toward best-practice architectures. • Leadership & Collaboration • Demonstrated executive presence and ability to engage, influence, and align C-level and senior stakeholders. • Excellent communicator across written, verbal, and virtual channels, able to convey and translate technical and marketing concepts to a range of audiences (project managers, marketers, developers, executives). • A strong collaborator with a positive attitude, curiosity, and eagerness to learn, who thrives in a rapidly changing environment. • Experience acting as a technical advisor or architect for complex implementations, especially in martech, CDP, or B2C CRM contexts. • Proactive, resourceful problem-solver who takes ownership and drives solutions forward autonomously. • Consistently maintains operational rigor (status updates, risks, time tracking) without management reminders. • Interested in mentoring others and contributing to team-level execution and enablement beyond individual delivery. • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • Experience selling into the eCommerce Market across Southeast Asia is a plus • Fluency in English, and proficiency in Bahasa or Thai is required to work with the clients in the region. • Klaviyo in APAC: • 5+ years' carrying net-new revenue quota and consistent overachievement selling MarTech/ Marketing Automation/ CDP SaaS solutions • Experience selling to C-Suite/ Marketing personas and strong knowledge of the Ecommerce/ Retailers/ Brands domain • Preferred experience working within or selling into the Middle East & Africa region • Aren't afraid to hear no and embrace failure as an opportunity to improve • Klaviyo in EMEA • As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary caregiver leave (16 week secondary), and free books (yes, any books!) to name a few. • #LI-Hybrid #LI-AM4 • A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills. • Passionate about creative problem solving for customers and end users • Self-motivated, eager to learn and thrive in a collaborative environment • Capable of adapting quickly to changing priorities • Experience with or able to quickly pick-up:\n • Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce • Web works, networking, and software products • DNS, IPs and other networking concepts • Email marketing platforms and E-Commerce platforms • Familiar with the Klaviyo product and completing the Klaviyo Practitioner Certificate is a plus • You’re a customer success champion with a track record for building and nurturing relationships through live trainings and webinars. • Exceptional project management skills with a proven track record of managing projects to successful, on-time completion. • Stellar written and verbal communication skills across all channels (in-person, phone, video, and email). • Proven comfort and experience presenting live, on camera, and creating digestible and engaging live sessions and videos; you are an exceptional storyteller. • You thrive on data and use Excel, Tableau, or similar software, to turn data into actionable insights. • You are passionate about marketing, especially engaging DTC brands, and ideally have a strong background in marketing. • You effectively balance smart strategy with relevant content that helps businesses grow while hitting challenging goals. • You thrive in a fast-paced, adaptable environment with multiple priorities. • You enjoy working on collaborative cross-functional teams. • You ideally have experience using ecommerce platforms and advising customers on marketing strategy. • 2–3+ years of experience in Customer Success, Onboarding, or Implementation roles • Fluent French and English • Proven ability to manage multiple customer relationships and projects simultaneously • Strong project management and organizational skills, with a track record of delivering on time • Excellent communication skills, with the ability to explain complex concepts clearly and influence stakeholders • Analytical mindset with strong problem-solving abilities • Ability to manage customer expectations and navigate ambiguity in a fast-paced environment • Experience working with CRM or customer success tools (e.g., Salesforce, Gainsight) • Comfortable learning and adapting to new technologies quickly • Experience in marketing technology, email/SMS platforms, or e-commerce ecosystems • Experience advising customers on marketing strategies or campaign execution • Familiarity with data analysis, reporting, or performance optimization • AI & Innovation Mindset • At Klaviyo, we’re investing heavily in AI to enhance both our product and how we work. We’re looking for candidates who are curious and proactive about using AI tools to improve efficiency, scale their impact, and deliver better customer outcomes. • Experience using AI tools (e.g., ChatGPT, automation tools, or similar) to streamline workflows, improve communication, or enhance customer delivery is highly valued • Demonstrated ability (or strong interest) in adopting new technologies to work smarter and more efficiently • A mindset focused on continuous improvement, experimentation, and leveraging AI to drive better results • Python / Django • Typescript / React • Klaviyo in APAC • #LI-CR1 #LI-Boston • #LI-CR1 #LI-Denver • #LI-Hybrid #LI-JW1 • Technologies We Use • React, React Query • MySQL / postgreSQL • GitHub, BuildKite • Klaviyo in APAC: • Android (Kotlin) • Typescript / React • Typescript / React • Typescript / React • Typescript / React • What Sets You Apart • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • Technologies We Use • Klaviyo in APAC: • #LI-Hybrid #LI-JW1 • Klaviyo in APAC: • #LI-hybrid #LI-JW1 • AI-forward mindset • Klaviyo in APAC: • Klaviyo in APAC: • Candidate Profile • Systems & Tools • Systems & Tools • #CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI- CR1 #LI-Hybrid • #CR1 #LI-Hybrid • #CR1 #LI-Hybrid • #LI-Hybrid #LI-JW1 • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • Klaviyo in APAC: • Klaviyo in EMEA • #LI-Hybrid #LI-AM4 • Python / Django • Typescript / React • Klaviyo in APAC • #LI-CR1 #LI-Boston • #LI-CR1 #LI-Denver • #LI-Hybrid #LI-JW1 • Technologies We Use • React, React Query • MySQL / postgreSQL • GitHub, BuildKite • Klaviyo in APAC: • Android (Kotlin) • Typescript / React • Typescript / React • Typescript / React • Typescript / React • What Sets You Apart • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • #LI-Hybrid #LI-JW1 • Technologies We Use • Klaviyo in APAC: • #LI-Hybrid #LI-JW1 • Klaviyo in APAC: • #LI-hybrid #LI-JW1 • AI-forward mindset • Klaviyo in APAC: • Klaviyo in APAC: • Candidate Profile • Systems & Tools • Systems & Tools • #CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • #LI- CR1 #LI-Hybrid • #CR1 #LI-Hybrid • #CR1 #LI-Hybrid • #LI-Hybrid #LI-JW1 • #LI-CR1 #LI-Hybrid • #LI-CR1 #LI-Hybrid • Klaviyo in APAC: • Klaviyo in EMEA • #LI-Hybrid #LI-AM4
Responsibilities
• Own and drive key components of the email pipeline architecture • Design and implement scalable, high-throughput services in Go • Develop systems that manage message queues and email delivery • Help ensure our systems scale with customer growth, especially as we bring on larger enterprise accounts • Collaborate cross-functionally to ensure the highest standards of performance, reliability, and deliverability • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. • Lead and manage a team of full-stack and AI engineers and directly manage some workstreams yourself. • Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met. • Actively participate in interviewing, hiring, and team leveling. • Develop SMART goals and career development plans for direct reports. • Develop and execute technical strategies aligned with Klaviyo's business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap. • Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions. • Advise the team on modeling, system design, experimental design, and implementation decisions. • Improve engineering-wide processes such as recruiting, performance development, communication, and agile development. • Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo’s ecosystem. • Lead, manage, and mentor a team of software engineers that designs and develops the event platform • Own features that thousands of our customers and internal teams rely on daily to drive their business forward • Coordinate a team of 6-10 engineers to deliver projects that enhance Klaviyo’s event platform capabilities • Work closely with cross-functional teams to define project scope, requirements, and timelines, and ensure timely and successful project delivery • Think in systems, help design and improve architectural patterns to ensure they are performant and scalable • Actively participate in code reviews and contribute to the development of technical solutions to complex problems • Foster a culture of innovation, continuous learning, and collaboration within the Engineering and Product organizations • Participate in the technical interview process to help maintain a high bar for our growing teams • Lead the design and development of backend and ML systems that scale to serve 182K+ customers. • Build robust, reliable, and efficient data processing and model-serving pipelines that power production ML models. • Develop and optimize predictive systems (e.g., conversion likelihood, engagement ranking, personalization, anomaly detection). • Architect systems and services that enable our AI agents to learn and improve autonomously from reward or outcome signals. • Collaborate cross-functionally to translate business challenges into scalable, measurable ML solutions. • Collaborate with software engineers and product managers to turn predictive models into intuitive product features for our customers. • Mentor engineers and help evolve Klaviyo’s ML engineering best practices, tooling, and architecture. • Foster a culture of ownership, experimentation, and data-driven innovation across teams. • Partner with Engineering and Product to define the multi-year technical strategy and roadmap, ensuring platform evolution aligns with long-term business goals and providing technical oversight for foundational work. • Prioritize and program manage strategic, non-functional programs (e.g., technical debt, capacity planning, architecture scaling) and specific enterprise initiatives, ensuring system stability and future readiness. • Oversee the full lifecycle of platform features, from technical design to implementation, establishing predictable development and release processes, and ensuring high standards for quality and scalability. • Define clear ways of working, create frameworks for cross-team collaboration, establish content repositories, and articulate the platform's enterprise narrative and boundaries. • Serve as the primary communication leader, tailoring information to secure buy-in and consensus across engineering and business leadership. • Drive a mindset of operational excellence, challenging existing processes and implementing solutions that prioritize automation over manual efforts, while working comfortably with ambiguity during capability building. • The Data Automation team builds tooling that helps our Data Platform engineers provision and test infrastructure to power core Klaviyo functionality and generate data-driven insights. As an engineer on this team, you will be responsible for designing, building, and maintaining systems that help us operate our mission critical analytics infrastructure. You will work with a cross functional team to help design systems, create infrastructure, write high quality code, and operate large scale systems in a production environment. • Have an opportunity to make a major impact on the direction and priorities of the Integrations team - wholly owning features that 160,000+ customers rely on daily to reach 4B+ consumers to drive their business forward. • Be responsible for the mission, technical direction and operations of projects that have immediate impact. • Responsible for building and managing Klaviyo’s integrations, integration settings pages, API services that communicate with 3rd-party vendor APIs, data transformation of data flowing between Klaviyo and the 3rd-party vendors, as well as wiring up the API Services into a number of data pipelines. • Helping architect and design robust and high performance data processing and storage systems to serve different internal and external use cases. • Build prototypes, establishes design patterns, consults with domain experts and otherwise wors to ensure a team's successful delivery of technical solutions. • Contribute to the Klaviyo R&D team as a subject matter expert in multiple areas. • Provide quality PR reviews for our code-owned areas of the application. • Lead by example and help improve engineering processes and workflows within the Integrations space as well in the wider engineering community. • Design and build backend systems that support scaling our AI solutions for 167K+ customers. • Develop robust, reliable and scalable data collection and processing pipelines for machine learning models to train and consume. • Develop robust, reliable and scalable services to serve AI models in production environments. • Contribute to evolving our agentic architecture — making our AI agents more self-sufficient and performant. • Contribute to a culture of ownership, experimentation, and customer-centric product thinking. • Set and evangelize a 2–3 year vision for Klaviyo’s Enterprise platform that delivers scalability, flexibility, and enterprise-grade governance while preserving ease of use. • Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption, retention, and ARR growth. • Represent the voice of large, global customers in strategic product discussions. • B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels, enable real-time personalization, and support global data governance and compliance. • Collaborate deeply with Engineering, Design, Sales, Solutions, Customer Success, Security, and Legal to deliver cohesive enterprise experiences. • Lead roadmap reviews, facilitate strategic tradeoffs, and ensure alignment across teams. • Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success. • Strategic Territory Ownership: Develop and execute a "land and expand" strategy for Velocity accounts and high-potential non-retail organizations. You will be the primary driver of new business within this strategic whitespace. • Collaborative Selling: Partner with Large Enterprise (LENT) AEs on complex, high-value opportunities. You will have the ability to request LENT support for larger deals in exchange for an agreed-upon split, providing you with a front-row seat to enterprise deal mechanics. • Enterprise Pipeline Acceleration: Take ownership of pre-qualified, high-potential opportunities that come with enterprise deal context already established — including stakeholder mapping, business objectives, and organizational dynamics. You inherit a running start and a built-in collaborative rep on the other side of every co-sell, turning each deal into both a revenue opportunity and a demonstration of enterprise sales excellence. • Vertical-Specific Prospecting: Conduct personalized, multi-threaded outreach into non-retail verticals, tailoring our value proposition to specific industry pain points and digital transformation goals. • ROI-Driven Discovery: Lead deep-dive discovery sessions to move beyond features. You will build ROI-backed business cases and bespoke demos that speak directly to the KPIs of C-suite stakeholders. • Pipeline Rigor & Forecasting: Maintain impeccable Salesforce hygiene. You are expected to manage a diverse pipeline with clear stages, "why/why not" documentation, and accurate forecasting that provides clear visibility to Sales Ops. • Cross-Functional Leadership: Act as the "quarterback" for your deals, coordinating BDRs, Solutions Architects, and Marketing teams to ensure a unified and professional sales motion. • Managing and growing our top‑tier Commercial partner book of business in Australia & New Zealand (ANZ), managed by our Commercial PAMs. • Building and scaling a high‑performing Commercial partner team in Asia and developing a reseller and alliances channel across Asia to accelerate regional growth. • You will treat Channel & Alliances as a core revenue engine – not a side program – by running a disciplined, data‑driven operating rhythm, embedding structured co‑sell motions with Sales and CS, and putting AI‑first practices at the center of how the team plans, executes, and reports. • This role is ideal for a player‑coach who can scale Klaviyo’s presence across diverse markets while driving revenue through strong partner‑led motions and building the leadership bench for APAC. • How You’ll Make an Impact • Set and execute the APAC Commercial Channel & Alliances strategy, including the ANZ Commercial partner portfolio and Asia reseller motion, aligned to regional ARR, NDR, and multiproduct goals. • Drive predictable partner‑sourced and partner‑influenced pipeline and ARR through a disciplined operating rhythm, inspection, and accurate forecasting. • Lead, coach, and scale a high‑performing Commercial partner team across APAC, creating a high‑accountability, high‑support culture. • Embed structured co‑sell motions with Sales and CS so partners are consistently involved in real customer work across new business, onboarding, and expansion. • Design and run a scaled, high‑velocity partner motion for smaller agencies and resellers alongside the managed tier, balancing depth with breadth across the Commercial base. • Elevate partner experience and alliances via scalable enablement programs, joint GTM plays, and strong governance (rules of engagement, deal registration, and QBRs). • How Success Will Be Measured • You’ll be measured on a mix of outcomes and leading indicators, including: • Partner‑sourced and partner‑influenced ARR and pipeline in Commercial segments. • Pipeline coverage and conversion for partner‑attached opportunities (by market and segment). • Multiproduct attach rate (e.g. SMS, WhatsApp, MA, K:Service, Reviews, CDP) via partners. • Activation, productivity, and health of managed partners (time‑to‑first‑deal, deals per partner, QBR participation, certifications). • Team performance and development: attainment vs goals, progression, and internal partner/Sales feedback. • Own product strategy and roadmap for key orchestration experiences across flows, campaigns, and the Klaviyo editor • Lead the evolution of Flows, one of Klaviyo’s most widely used automation capabilities • Simplify complex marketing workflows into intuitive, scalable product experiences • Partner closely with design to deliver thoughtful, high-quality UX for core product surfaces • Work with engineering to build reliable, scalable systems that support sophisticated automation use cases • Meet directly with customers (virtually and in-person) to gather feedback and deeply understand their workflow challenges • Define and track success metrics including adoption, engagement, and gross churn • Collaborate cross-functionally with data, support, sales, and marketing teams to ensure successful product adoption • Set vision & roadmap: Define a 12–18 month technical strategy for Messaging Infrastructure; translate it into quarterly, outcomes-based plans with clear tradeoffs and risks. • Architect for scale & resiliency: Guide design for high-throughput streaming, durable queues, idempotent processing, multi-tenant isolation, and multi-region failover; champion observability-first development. • Operational excellence: Establish SLOs and on-call practices; lead major incident reviews with a blameless, action-oriented posture; drive cost efficiency and capacity planning. • Partner deeply: Work with Product, Security, Data, and GTM teams to align on customer requirements, roadmaps, and launch readiness; represent the platform in exec forums. • Elevate engineering quality: Institutionalize design reviews, threat modeling, test strategies, and change management that reduce cycle time while protecting reliability. • Talent & culture: Hire exceptional people, develop managers, and model urgency, ownership, and accountability—rewarding impact and raising the bar on what “good” looks like at scale. • Continuously experiment with AI—testing tools, sharing learning, and championing new applications that responsibly accelerate org workflows and elevate quality. • Lead a team of engineers delivering fullstack, customer-facing features used across Klaviyo’s Flows product offering • Set technical direction for multi-channel Flows (e.g., email, SMS, push), including intelligent personalization and future channel expansion • Own end-to-end execution: scope initiatives, break down work, align dependencies, and deliver high-quality releases on predictable timelines • Drive architectural decisions that prioritize scalability, reliability, and maintainability across services, data models, and shared component systems • Partner closely with Product and Design to translate vision into intuitive, performant user experiences • Grow and mentor engineers, fostering a high-performance and inclusive team culture • Collaborate across Klaviyo to align roadmaps and ship cohesive, customer-delighting solutions • Contribute hands-on via design docs, code reviews, and technical spikes to de-risk complex bets and model engineering excellence • You will have an opportunity to make a major impact on the direction and priorities of the team. • Define enterprise scalability fitness functions (latency/throughput/error rates) and a scorecard; align teams to SLOs and budgets. • Design/implement sharding and partitioning strategies, caching/back‑pressure, multi‑region readiness, and high‑volume migration paths. • Build lightweight enablement: benchmarks, profiling harnesses, reproducible testbeds; pair with teams to land fixes. • Lead scalability reviews and readiness gates that accelerate—not block—delivery; drive incident deep dives tied to systemic fixes. • Communicate clearly to execs and engineers, tying technical work to business impact and customer outcomes. • Integrate AI into scale and resiliency work—from proactive anomaly detection to synthetic load and guided runbooks—so performance improvements stick and incidents don’t repeat. • Architect and evolve the Kubernetes platform, service mesh, networking, storage, and CI/CD pipelines; ship golden paths and IaC modules. • Define platform SLOs; use error budgets to guide reliability vs. velocity trade‑offs; drive incident learning and readiness reviews. • Improve developer velocity (build/deploy times, flaky tests, local dev ergonomics) with measurable results. • Lead capacity planning and commitments; build guardrails for cost, security, and compliance with Security/FinOps partners. • Write high‑impact code, automation, and tooling; mentor across teams and raise the bar on operational excellence • Embed AI in the developer experience—from code generation to observability and incident response—so teams ship faster and safer by default. • Deliver key product capabilities for Catalog Insights to support our recently launched Marketing Analytics product. • Design and build systems and data pipelines that process large volumes of data to deliver experiences providing value to Klaviyo customers of all sizes • Work cross functionally with product, design, and data science teams to develop product requirements and technical solutions. • Own product solutions end-to-end, including technical design, implementation, maintenance, monitoring, and participation in on-call rotations for the services we ship. • Have ample opportunities for growth. • Deliver advanced reporting capabilities that drive adoption and directly contribute to growth • Build experiences that close the loop from insight to action, enabling customers to create segments, campaigns, and flows directly from reporting surfaces. • Develop product-led experiences that make the value of Marketing Analytics visible and compelling. • Work cross-functionally with Product, Design, Data Science, and partner engineering teams to shape the roadmap and technical direction of analytics at Klaviyo • Have ample opportunities for growth as the team expands its scope across enterprise portfolio analytics, AI-assisted exploration, and agentic integrations • Lead the design and implementation of robust, scalable data pipelines and core tables for Klaviyo. These pipelines are crucial for powering customer facing analytics features and powering AI models to unlock the next stage of Klaviyo's products • Partner with Product, Engineering, and AI/ML teams to define clear, consistent metrics and data contracts that align to business goals and product outcomes. • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up for example, using AI to generate tests, detect anomalies, summarize data issues, or accelerate analysis. • Mentor other engineers in data engineering best practices, code quality, observability, and system design; contribute to shared libraries, patterns, and tooling that improve developer velocity across R&D. • Own technical strategy and architecture for major product initiatives. • Lead the design and delivery of complex, end-to-end systems across frontend and backend. • Drive critical technology decisions, balancing long-term vision with near-term execution. • Mentor senior and mid-level engineers, supporting their growth and raising team-wide standards. • Partner with Product and Design to shape product direction and technical feasibility. • Establish and reinforce best practices for code quality, testing, reliability, and performance. • Champion the use of AI-first workflows and systems, responsibly integrating new tools to improve developer productivity and product capability. • You will lead and drive the design and execution of complex, business-critical projects across the Internationalisation platform. • You will be responsible for implementing new functionality and establishing design patterns for complex, multi-component systems. • You will take full lifecycle ownership of features and projects, driving requirement refinement and setting the pace for all phases of execution. • You will proactively collaborate with cross-functional partners to influence product requirements and communicate technical needs to other teams. • You will be an active participant in all team processes and accountable for meeting the health and operational excellence (SLOs) of your area of ownership. • You will help interview new engineering team members and actively mentor junior engineers in your product area. • As an engineer on this team, you will be responsible for designing, building, and maintaining systems to support core product areas in Klaviyo. You will work with a cross functional team to help refine feature specifications, write technical design documents, create system infrastructure, write high quality code, and operate large scale systems in production. You will also review other engineer’s designs and code, and provide technical mentorship to other engineers on the team and in the broader engineering organization. • The teams in the Data Platform area work with large scale distributed systems and databases to power core Klaviyo functionality and generate data-driven insights. As an engineer in this area, you will be responsible for designing, building, and maintaining systems that support other engineering teams across Klaviyo. You will work with a cross functional team to help design systems, write high quality code, create infrastructure, and operate large scale systems in a production environment. • Lead, mentor, and grow a team of engineers building Klaviyo’s profile traits platform • Own systems responsible for profile attribute storage, mutation, and serving • Drive technical and execution excellence across correctness, latency, and cost • Partner with product and platform teams to define roadmaps and priorities • Guide architectural decisions around schema evolution, consistency, and scale • Participate in design and code reviews to maintain a high technical bar • Foster a culture of ownership, collaboration, and continuous improvement • What You’ll Work On • High-QPS, stateful systems supporting real-time and nearline profile updates • Schema evolution and backward compatibility for long-lived customer data • Mechanisms for trait computation, backfills, and data migrations • Improving debuggability, observability, and operational maturity • Scaling profile read and write paths to support new product capabilities • Run full‑cycle sales, including discovery, ROI‑backed business cases, tailored demos, and orchestrated evaluations through close, consistently applying a consultative approach over feature selling. • Build and manage a diverse pipeline with clear creation and coverage targets; execute personalized outreach (e.g., Tier 1 strategies, effective sequences), follow up on inbound and partner-sourced leads, and align product releases to prospect interest to progress deals. • Develop and maintain territory/account plans with tiering, prioritized top accounts, and documented account maps; maintain org charts and stakeholder alignment to accelerate access to economic buyers. • Multi-thread proactively across marketing, finance, IT, and executive stakeholders; design and run workback/joint evaluation plans that incorporate all decision makers at the right times. • Quantify value by running ROI analyses based on discovery insights and benchmarks; articulate the business case clearly and tailor assets (decks, case studies) to each persona. • Collaborate cross‑functionally (BDRs, Solution Architects, Customer Success, Partnerships, Marketing/ABM, and leadership) with clear pre‑call prep, role clarity, and project‑managed work plans to advance opportunities. • Maintain pipeline rigor and forecasting hygiene in SFDC: accurate stages, dates, next steps, “why/why not,” forecast categories, and timely deal updates that roll up predictably to leadership. • Negotiate strategically using business value, pricing/packaging fluency, and trade‑based approaches; limit discounting to justified scenarios and time‑bound non‑standard offers with clear walk‑away points. • Manage time intentionally (prospecting blocks, customer meetings, CRM admin, enablement); drive continuous improvement through self‑development and Gong usage to raise deal quality and consistency. • Represent and operate in alignment with company values, reinforcing trust and long‑term partnership with prospects and customer • Perform other related duties as assigned. • Recruit, onboard, and develop a high-performing team of Mid-Enterprise Account Executives • Coach reps through regular 1:1s, territory plans, deal plans, and skill development sessions focused on complex sales cycles across multiple cultures and markets. You will set a high bar and help you team grow to reach it. • Own forecast accuracy and pipeline health including a mix of deal sizes, leveraging leading indicators and data-driven insights • Drive outbound strategy and execution for mid-enterprise accounts, including targeted prospecting and account-based motions partnering with your cross-functional peers. • Set clear weekly, monthly, quarterly, and annual new business goals — and hold the team accountable to building a durable business. • Run weekly scorecard and performance reviews to identify gaps, risks, and improvement areas • Collaborate relentlessly cross-functionally with Marketing, Partnerships, Product, Sales Enablement, Legal, and Customer teams to improve sales effectiveness and deal velocity • Support reps in navigating complex deal structures, including ROI modeling, security and compliance reviews, procurement, and legal negotiations • Build and evolve a scalable coaching and training framework to support long-term team growth and promotion readiness • Transform workflows by putting AI at the center, building smarter systems, deal inspection processes, and ways of working from the ground up to help your team spend their time on what matters most. • Own Customer Success Intelligence & Advanced Analytics & Insights, design Production-Grade Data Models & Analytics Pipelines, and champion AI Tooling, Automation & Workflow Orchestration • Build and maintain customer cohorting, segmentation, and benchmarking frameworks, in collaboration with our Product Data Science team, that captures meaningful differences in Customer behavior, maturity, and value • Define and evolve customer health, adoption, and success scoring and signals, including leading indicators of churn and expansion • Design and scale advanced analytics projects and models, including cohort analysis, statistical inference, and impact measurement systems, that connect product usage and engagement to customer retention outcomes • Act as a technical program owner for complex analytics initiatives, driving roadmap definition, sequencing workstreams, coordinating dependencies, and delivering outcomes • Create advanced SQL and Python outputs that power customer insights, forecasting inputs, and operational reporting, using GitHub for version control and change management, and applying strong data modeling and governance practices • Partner closely with Data Engineering, CS OPs, Data Science and Product Analytics, to deliver strategic analytical tools and insights that inform GTM priorities, roadmap decisions, and customer strategy, and collaborate to deliver prototype AI-assisted tools that provide GTM teams real time actionable insights into customer behavior • Design and deploy workflow automations using n8n, Airflow or other AI tools, and establish integrated AI driven alerts that surface real-time customer risk and opportunity • Lead initiatives end-to-end: problem framing, design, build, QA, documentation, rollout, and iteration • Maintain a high bar for execution quality, accuracy, reliability, and long-term scalability • Translate complex technical outputs into clear, actionable narratives for senior business and GTM stakeholders • Work cross‑functionally (e.g., Customer Success, Renewals, Solution Architects, Partnerships, Marketing) to ensure a seamless customer experience and accelerate value realization. • Engage existing customers to uncover needs, advise right‑fit solutions across the Klaviyo portfolio, and deliver tailored product demonstrations that showcase value and outcomes rather than features alone. • Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyo’s footprint in existing accounts. • Build and manage pipeline within the book of business; apply a documented account planning approach (tiering, top‑account focus) and maintain org maps to reach economic buyers and advance multi‑threaded evaluations. • Maintain rigorous SFDC hygiene and forecasting, including accurate stages, dates, next steps, and “why/why not,” with timely updates that support predictable roll‑ups to leadership. • Negotiate strategically using value‑led, trade‑based approaches aligned to pricing/packaging guardrails; limit discounting to justified, time‑bound scenarios with clear business rationale. • Consistently achieve monthly and quarterly quota expectations while balancing prospecting, customer meetings, CRM administration, and enablement/self‑development blocks. • As a Senior Lead Software Engineer, you will have an overarching responsibility for the architecture, health, and dependencies for the Klaviyo code base with a focus on the backend. Your role will involve: • Technical Strategy: Define technical strategy within the scope of the Klaviyo backend and execute to improve the area's architecture, products, infrastructure, and processes. • Strategic Planning and Architecture: Define the technical vision and architectural roadmap for the platform, ensuring all upgrades and dependency management align with long-term business goals for scalability, reliability, and security. • Dependency Management: Lead efforts to determine, analyze, and optimize backend and third-party dependencies, ensuring they are secure, performant, and reliable. This includes establishing frameworks for risk assessment and contingency planning related to dependencies. • Platform Upgrades and Rollouts: Oversee and assist with the planning and seamless rollout of major software releases and updates, managing the entire lifecycle from design to deployment in production environments including significant individual contributions. • Enhance Developer Productivity: Drive initiatives to improve platform cycle time metrics across the board, including PR CI Speed, Human Code Review Pickup Time, and Commit Velocity by Repo. This involves a relentless focus on reducing toil and increasing engineering efficiency. • Mentorship: Mentor other engineers regularly, primarily experienced lead and senior engineers. Ensure others in the area are developing skills they need to improve within the organization. • Problem Solving and Reliability: Act as a go-to expert for diagnosing and resolving complex performance, scalability, and reliability issues across the platform. Implement proactive monitoring and telemetry to identify and address problems before they become critical incidents. • Cross-functional Collaboration: Partner with product managers, security teams, hardware engineers, and other stakeholders to gather requirements, resolve conflicts, and ensure alignment across all teams and projects. • Continuous Improvement: Stay current with emerging technologies and industry trends, evaluating new tools and practices to identify how they can improve systems and internal processes. • Integration & Product Growth (Primary KPI) • Own integration adoption targets for assigned partners, including activation, usage, and depth. • Partner with product teams to improve integration quality and expand functionality. • Monitor integration performance, identify blockers, and drive cross-functional resolution. • Translate partner technical needs into clear internal product and support workstreams. • Go-to-Market Execution & Enablement • Execute GTM programs (launches, campaigns, enablement) that accelerate integration adoption. • Drive co-selling motions with partner and internal sales teams. • Enable field teams with clear messaging on integration value and customer outcomes. • Strategic Planning & Partner Management • Own quarterly and annual partner plans focused on integration growth and GTM impact. • Maintain executive-ready documentation, dashboards, and reporting. • Manage partner relationships with a balance of strategic alignment and hands-on execution. • This engineer will contribute to the expansion and maintenance of the team’s mobile SDK offerings, furthering current product features and extending Klaviyo’s reach beyond traditional email marketing into comprehensive mobile engagement. • How You'll Make an Impact • You will be a core member of the Mobile App Growth team, working on impactful mobile experiences making mobile integrations a core pillar of Klaviyo’s offerings • Work closely with product to provide the best experience for our customers. • Take ownership of projects from inception to release. • Work across different mobile technologies • Work in the Django framework to help build out a pipeline for rendered mobile experiences. • Onboarding & Value Realization • Partner with Onboarding Services and Customer Success teams to deliver a seamless experience for complex, multi-system environments (POS, PMS/Reservations, loyalty, and e-commerce). • Define success plans and milestones for hospitality customers to ensure early wins and sustainable growth. • Collaborate with partners (e.g., Toast, Mews) to align activation plans and accelerate integration-led value. • Customer Engagement & Strategic Guidance • Serve as the go-to hospitality expert for customers, helping them design lifecycle programs tailored to restaurant and hotel operations from industry best practices • Support strategic business reviews with marquee logos to deliver value and gain key market insights • Build direct relationships with executives and marketing leaders with the brand to deepen Klaviyo’s footprint within key accounts. • Drive cross sell opportunities and Product feedback to drive customer maturity and expansion. • Enablement & Education • Develop and deliver hospitality-specific enablement materials for Customer Success Managers (CSMs) and Implementation Specialists, including best practices, playbooks, and data capture strategies. • Translate industry trends into actionable insights for internal teams and customers (e.g., “Hospitality Benchmark Reports,” “Why Now in Hospitality?”). • Contribute to the creation of hospitality-focused case studies, webinars, and thought leadership content. • Voice of Customer & Internal Collaboration • Act as the customer’s advocate across Klaviyo, influencing product roadmap priorities, feature development, and partner integrations based on real-world needs. • Collaborate with Product Marketing and Partnerships to develop narratives that reinforce Klaviyo’s leadership in hospitality lifecycle marketing. • Participate in cross-functional GTM reviews to share customer feedback, identify enablement gaps, and recommend process improvements. • You will be a core member of the PLS team, working on impactful customer-facing features that will make our product the best in the industry. • You will work on creating easy-to-use editors that are highly performant. • You will work closely with Product, Design, and Data Science to provide the best experience for our customers. • You will mentor team members and drive initiatives that help the team learn new skills. • Contribute to shared patterns, tooling, and processes that make it easier for teams across Klaviyo to build high-quality internal tools and AI-powered systems consistently. • Mentor and support other engineers through design reviews, pairing, and constructive feedback, leaving the codebase and systems better than you found them. • Collaborate closely with Product, Design, Data, and operational partners to define requirements, trade-offs, and success metrics, ensuring Amplify’s work focuses on the highest-value problems. • Work through influence and delegation to get work done, setting clear technical direction, breaking down projects into actionable workstreams, and enabling other engineers to deliver successfully. • Mentor and coach other engineers across levels through design reviews, pairing, and thoughtful feedback. You will help grow future technical leaders, raise the technical bar for the team, and ensure knowledge is shared rather than concentrated. • Collaborate closely with Product, Design, Data, and operational partners to define problems, shape trade offs, and agree on success metrics, ensuring Amplify’s work focuses on the highest value opportunities and that outcomes are clearly measured. • Represent Amplify’s systems and strategy in broader engineering forums, contributing to architectural discussions, technical RFCs, and cross team initiatives, and helping ensure our internal platforms fit well into the wider Klaviyo ecosystem. • Help improve the developer experience and engineering practices on Amplify by contributing to tooling, CI/CD, automation, tests, and shared utilities that support consistent, high-quality delivery. • Collaborate closely with Product, Design, Data, and operational partners, contributing to discovery, evaluating trade-offs, and ensuring the work you deliver is tied to clear success criteria and business outcomes. • As a Senior Lead Software Engineer, you will have an overarching responsibility for the architecture, health, and scaling of the Messaging Infra platform with a focus on high-volume message delivery. Your role will involve: • Technical Strategy: Define the technical strategy and architectural vision for the Messaging Infra platform, ensuring all system improvements align with long-term business goals for massive scalability, high reliability, and low latency message delivery. • System Architecture and Improvement: Serve as the primary architect to build and improve high-volume message delivery systems across multiple channels, focusing on throughput, performance, and reliability. • Cohesive Technical Vision: Drive technical leadership to guide architectural decisions across multiple teams, striving towards a cohesive technical vision across multiple roadmap items and providing solutions for complex problems around scalability and performance. • Platform Rollouts and Product Execution: Oversee and execute the planning and seamless rollout of major software releases and updates for the platform, managing the entire lifecycle from design to deployment in production environments including significant individual contributions. • Problem Solving and Reliability: Act as a go-to expert for diagnosing and resolving complex performance, scalability, and reliability issues across the messaging platform. Implement proactive monitoring and telemetry to identify and address problems before they become critical incidents. • Mentorship: Mentor other engineers regularly, primarily experienced lead and senior engineers, to develop new technical leadership for the company. • Cross-functional Collaboration: Partner with product managers, deliverability and compliance specialists, and other stakeholders to gather requirements, resolve conflicts, and ensure alignment across all teams and projects. • Support the administration of incentive compensation plans, ensuring accurate and timely commission payouts • Process monthly and quarterly commissions and assist with accrual calculations • Validate data inputs (quotas, crediting, bookings) and help identify and resolve discrepancies • Support Xactly operations, including data uploads, payout validation, and plan and quota distribution • Assist with system testing (UAT) and validation of compensation plans and system changes • Build and maintain reports on attainment, payouts, and compensation trends • Support the creation of dashboards and provide data insights to GTM and Finance teams • Assist in the administration of SPIFFs and incentive programs • Partner with Sales Ops, Finance, HR, and Systems teams to ensure accurate data flow and process alignment • Provide support to sales teams by answering compensation-related questions • Assist in maintaining documentation (SOPs, plan documents, calculators) • Identify opportunities to improve processes and reduce manual work • Work with G&A Systems Product Owner to inform and maintain the multi‑quarter roadmap for procurement and P2P systems in partnership with Procurement, Finance, and GTS leadership. • Translate business objectives (cost control, compliance, cycle time reduction, vendor and employee experience, etc.) into clear systems capabilities and prioritized initiatives. • Leverage AI and automation to streamline P2P workflows, while maintaining appropriate controls and data privacy. • Serve as the systems lead for high‑impact initiatives such as global P2P process redesign, system RFP’s and implementations, new entity rollouts, and integrations between Zip, Coupa, Navan, NetSuite, future systems, and downstream platforms. • Drive projects end‑to‑end: requirements, solution design, configuration, testing, deployment, and post‑go‑live stabilization. • Coordinate with external implementation partners or managed services when needed and hold them accountable for quality, timelines, and documentation. • Collaborate with systems analysts/administrators in FinTech and adjacent teams on best practices, tooling, and change management. • Identify high potential companies who can benefit from Klaviyo’s solution • Partner closely with experienced Mid-Market Account Executives to come up with and execute on effective prospecting strategies to generate opportunities • Develop, test and iterate messaging across multiple channels, industries and personas • Contribute learnings and best practices to the Outbound process and team members to support the success of your peers • Reflect Klaviyo’s values of accountability and effort • Define and own the product vision and roadmap for Klaviyo’s Customer Agent experience across onboarding, configuration, and end-consumer interactions. • Design and optimize the end-to-end onboarding experience, enabling brands to go from initial setup to a fully deployed AI agent quickly and confidently. • Build intuitive configuration systems for agent setup, including persona definition, knowledge ingestion, workflow creation, and channel deployment. • Develop growth loops and activation strategies that drive adoption and long-term usage of Customer Agent. • Own the performance and iteration loop, including analytics dashboards, testing environments, and tooling that enable brands to continuously improve their agents. • Partner with AI/ML teams to shape agent behavior, including retrieval systems, response quality, and learning from real conversations. • Collaborate with channel product teams (email, SMS, RCS, web) to ensure a seamless and high-quality agent experience across surfaces. • Define and track success metrics across activation, engagement, resolution rates, and AI-attributed outcomes. • Lead cross-functional initiatives across engineering, design, data science, and go-to-market to deliver cohesive, end-to-end experiences. • Communicate product strategy, tradeoffs, and execution plans clearly across stakeholders and leadership. • People Leadership & Team Development • Lead, coach, and develop a team of Compliance Specialists, focusing on skill-building, career progression, and readiness to handle complex compliance scenarios • Conduct regular 1:1s, performance reviews, and calibration sessions to ensure consistency and alignment • Serve as the first escalation point for high-risk or ambiguous enforcement cases, within defined guardrails • Compliance Operations & Enforcement Excellence • Oversee day-to-day enforcement workflows, SLA adherence, and quality assurance for Specialists • Ensure consistent application of policies, risk frameworks, and escalation matrices across channels • Partner with BPO and AI workflows to operationalize routine enforcement, coaching partners as needed • Drive improvements to SOPs, playbooks, and operational processes to enable scale • Ensure effective collaboration with vendors and external partners to remediate compliance issues efficiently • Cross-Functional Enablement • Support adoption of internal systems, reporting, and workflow improvements • Partner with Compliance Operations Analysts to identify gaps and propose operational improvements • Develop an in-depth knowledge of the Klaviyo platform • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies • Diagnose software issues and resolve escalated customer complaints engage using established processes • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions) • Communicate thoughtfully and effectively with all Klaviyo customers • Document troubleshooting and problem resolution steps • Craft Klaviyo’s inorganic strategy in conjunction with our leadership team. • Lead and execute strategic transactions, including mergers and acquisitions, and joint ventures. • Immerse yourself in the global market in which Klaviyo operates, building relationships with partners, competitors, startups, banks, VCs, and other industry players, providing valuable insight into the evolution of the market to Klaviyo leadership. • Create a process to identify potential investment opportunities and prioritize effectively, aligning to strategic objectives. • Build strong relationships with and act as the primary point of contact to possible opportunities. • Partner closely with our internal teams to assess opportunities and execution feasibility and drive internal decision-making. • Run the deal process end-to-end: develop investment theses, model out business cases, conduct due diligence, negotiate deal structure and terms, identify risks and mitigations, and close deals. • Create detailed execution and implementation plans to ensure deal success and oversee all integration efforts. • Partner closely with experienced Commercial Account Executives to come up with and execute on effective prospecting strategies to generate opportunities • Partner closely with experienced SMB and Mid-Market Account Executives to come up with and execute on effective prospecting strategies to generate opportunities • Contribute to the evolution of Klaviyo’s public and internal API platforms. • Participate in code reviews, product specifications, and scope definition. • Collaborate with product owners and engineering peers to deliver high-quality, scalable solutions. • Influence the direction and priorities of the API team. • As the Director, Corporate IT, you will lead the strategy and execution of Klaviyo’s internal technology environment. You will be responsible for the end‑to‑end health of our corporate stack — from identity and endpoint management to collaboration tools, office technology, and core enterprise systems used across the company. • You will define and drive the roadmap for Corporate IT, lead a multi‑disciplinary team of managers and senior ICs, and ensure our internal technology foundation is secure, reliable, compliant, and ready to scale. You’ll partner with leaders across the business to support company growth, enable an AI‑native workforce, and continually improve the employee experience through automation, self‑service, and modern IT practices. • Own the Corporate IT vision and roadmap • Define and maintain the multi‑year strategy for Klaviyo’s corporate technology stack, covering infrastructure, identity and access, endpoint and office technology, collaboration, and enterprise applications. • Align Corporate IT initiatives with company‑level goals and the strategic plans of Finance, People, Legal, Security, and R&D, ensuring internal technology is a driver — not a constraint — for growth. • Lead and develop a high‑performing Corporate IT organization • Manage and mentor managers and senior technical leaders across Corporate IT domains, setting clear expectations around service ownership, reliability, and stakeholder partnership. • Build and evolve an organizational structure that scales globally, supports follow‑the‑sun operations, and creates strong career paths and succession planning within the team. • Ensure reliability, security, and scalability of internal infrastructure • Oversee the design, operation, and continuous improvement of our corporate infrastructure, including networks, office connectivity, identity platforms, device management, and shared services used by all Klaviyos. • Establish and mature IT service management practices (incident, problem, change, and request) that deliver predictable, measurable service quality and support a great employee experience. • Drive enterprise applications and automation across the corporate stack • Collaborate with functional technology leaders (e.g., G&A Systems, GTM Systems, AI & DevOps) to ensure Corporate IT provides secure foundations, integrations, and governance for key systems such as ERP, HRIS, collaboration, and ticketing. • Champion automation, self‑service, and workflow tooling for core IT processes like onboarding/offboarding, provisioning, access changes, and SaaS lifecycle management, reducing manual toil and cycle times. • Support SOX, security, and compliance‑ready operations • Own and continuously improve IT General Controls (ITGCs) and other critical technology controls that support SOX and regulatory requirements, in partnership with Security, Internal Audit, and Finance. • Ensure identity, access, and change management practices are auditable, well‑documented, and increasingly automated, with clear metrics and monitoring. • Embed AI and data‑driven decision‑making in Corporate IT • Partner with AI‑focused teams to safely and effectively adopt AI and automation within Corporate IT, including AIOps, intelligent service desk capabilities, knowledge management, and workflow orchestration. • Define and track KPIs for Corporate IT (e.g., availability, MTTR, SLA adherence, employee satisfaction, cost efficiency) and use them to inform prioritization, investments, and continuous improvement. • Act as a strategic partner and communicator • Serve as the primary technology partner for corporate functions on topics such as office build‑outs, hybrid work, new systems, and cross‑functional change initiatives. • Communicate clearly with executive stakeholders about trade‑offs, risks, and recommendations, and represent Corporate IT in leadership forums and, when appropriate, with the Board and external partners. • In this role, you will own and build features/services that hundreds of thousands of Klaviyo customers rely on daily to drive their business forward. • Work on crafting our highly-scalable, highly-available campaign pipeline that processes and delivers hundreds of millions of messages daily growing to billions scale. • Collaborate radically with teams and stakeholders across Klaviyo on designs, implementations, and engineering practices. • Learn new technologies, bring them to the team and apply them to evolve our systems to the next level. • Help us improve our experimentation and development processes, and mentor other engineers on the team. • Contribute to the company as a subject matter expert, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo. • Lead and scale multiple engineering teams responsible for Flows and Campaigns configuration, orchestration, and reporting experiences • Set technical and organizational direction for Klaviyo’s orchestration platform, including multi-channel delivery, personalization, and scheduling systems • Own execution across teams: drive planning, align dependencies, and ensure high-quality delivery across complex, cross-team initiatives • Shape the architecture of core orchestration systems, prioritizing scalability, reliability, and extensibility across services and shared platforms • Partner with Product and Design leadership to define long-term vision and translate it into intuitive, high-impact customer experiences • Drive consistency across Flows and Campaigns, identifying opportunities to unify systems, abstractions, and user experiences • Develop and grow engineering managers and senior engineers, building a strong leadership bench and high-performing, inclusive teams • Influence broader engineering strategy, contributing to org-wide initiatives in system design, developer experience, and operational excellence • Champion engineering excellence through design reviews, technical guidance, and thoughtful tradeoff decisions • Identify and invest in platform opportunities that unlock faster product development and innovation across Klaviyo • Lead a team of engineers delivering fullstack, customer-facing features used across Klaviyo’s Conversational AI Platform product offering • Set the technical direction for the orchestrator that handles intent detection, routing, planning, and multi‑step LLM workflows across many expert agents. • Drive cross-team collaboration with Engineering to ensure the smooth integration of AI agents across teams. • New Partner Acquisition: • Develop and execute a comprehensive strategy for acquiring new ISV partners, targeting high-potential markets and industry verticals. • Partner with the Ecosystem team to build a shared roadmap with target partners aligned to company strategy. • Identify and outbound potential ISV partners that align with the company’s strategic objectives, technology stack contribution, and value proposition. • Strategic Engagement: • Build a robust pipeline of prospective ISV partners through outbound messaging, networking, market research, and participation in industry events. • Represent the company at conferences, trade shows, and other industry events to identify and engage with potential partners. • Leverage data and market insights to prioritize and target the most promising ISV opportunities. • End-to-End Acquisition: • Determine when a partner can be supported with our standard program or when custom commercials or terms are required. • Diligence partnership feasibility (ie. app marketplace, public APIs, partner program) • Negotiate commercial and marketing commitments of new partner agreement in collaboration with Legal & Finance • Create business cases & financial models when required with the support of Finance. • Shepard the partnership review process through product, legal & finance approvals • Onboarding & Integration: • Oversee the onboarding process for new ISV partners, ensuring a smooth and efficient integration into the company’s ecosystem. • Work closely with technical teams to facilitate the integration with Klaviyo. • Develop resources / documentation to create awareness of the value of the new partnership. • Partner with Product Marketing / Ecosystem Marketing on all partnerships or integration launch activities • Performance Monitoring & Optimization: • Track and analyze the performance of newly acquired partners, using key metrics to assess integration success and business impact. • Provide regular feedback to partners and internal stakeholders, identifying areas for improvement of the program • Develop sales plays in collaboration with internal and partner GTM teams • Technical acumen with the ability to understand and communicate technical requirements to partners. • Results-driven, with a focus on achieving acquisition and integration targets. • Key Competencies: • Strategic Sales Acumen: Ability to drive new partner acquisition and develop strategies for long-term growth. • Relationship Building: Strong ability to initiate and nurture relationships with new partners. • Technical Understanding: Knowledge of technical integration processes and software development practices. • Analytical Skills: Ability to analyze data and market trends to inform partner acquisition strategies. • Goal-Oriented: Strong focus on meeting and exceeding acquisition and development targets. • Key Competencies: • Key Competencies: • Partner closely with experienced Mid-Enterprise Account Executives to come up with and execute on effective prospecting strategies to generate opportunities • Build systems that facilitate security observability for detection and response • Develop AI-first security systems to automate detection and response operations • Onboard, normalize and optimize security logging data for large-scale data analysis, detection engineering, deployment of ML models, and efficient querying during incidents. • Develop high-fidelity rule-based and/or ML-based detections as code • Respond to security alerts, cyber threats, and security incidents • Drive end-to-end incident response investigations • Automate and codify detection and response workflows and processes • Conduct ad-hoc threat hunts and be an active member of D&R on-call rotations • As the Senior Software Engineer for Product Recommendations, you will be a key contributor in building the machine learning–powered systems that decide which products to show to whom and when across all channels powered by our platform. This hands-on backend role focuses on converting billions of behavioral events into personalized product recommendations that drive revenue for merchants. You will define technical direction, build, and operate services and data pipelines end to end, from data ingestion and feature generation to ranking models and APIs. • Lead the design, architecture, and operation of backend services that power product recommendations across Klaviyo experiences (email, SMS, KAgent, onsite, etc.), upholding standards for reliability, performance, and clear APIs. • Architect and maintain robust, large-scale data processing pipelines (e.g., using Apache Spark or similar frameworks) that transform raw events and catalog data into high-quality features and inputs for recommendation models, ensuring data quality and lineage. • Collaborate closely with ML engineers and product stakeholders to strategically productionize recommendation models—defining high-level interfaces, robust feature contracts, and advanced deployment patterns for batch and/or real-time inference systems. • Drive the development of ML/AI systems such as vector search that power recommendation, semantic search, and sophisticated agentic use cases. • Implement and evolve data and service observability (metrics, logging, tracing, dashboards) to proactively ensure recommendations are correct, fast, and highly available for all customers. • Contribute to and mentor others on shared data frameworks, libraries, and architectural patterns to accelerate the development of new recommendation use cases and iteration velocity across the team. • Work with Product to break down projects into clear milestones, balancing the need for rapid experimentation with technical soundness and long-term maintainability. • Lead data-driven decision making and A/B testing efforts—ensuring recommendation systems are instrumented with the right metrics, and independently interpreting results to guide future product and engineering iterations. • Participate in on-call and incident response for the systems you own, driving major post-incident follow-ups that substantially improve the resilience and operability of our recommendation stack. • Champion and drive the transformation of engineering workflows by integrating AI from the ground up—for example, using AI to accelerate development, automate complex tests, or build smarter monitoring and debugging tools. • Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up. • Develop an in-depth knowledge of the Klaviyo product to support individual contributors • Coach and mentor a team of around 12 Product Experts to provide the ultimate experience for Klaviyo customers • Ensure Product Experts are staying up to date on product changes and/ or releases by identifying themes and/or training gaps • Directly resolve escalated customer complaints by providing support and guidance on non-technical questions, especially when working to improve customer sentiment. • Drive thoughtful and effective communication with both Klaviyo customers and Klaviyo teams • Create, iterate and document support processes, policies, and standards • Provide actionable feedback to Product Experts by reviewing tickets and chats • Set clear goals and drive ongoing improvements to team operations and product utilization • Help shape and/or maintain a team identity and culture based on Klaviyo’s values • Own and execute the WhatsApp adoption-focused roadmap, with a near-term focus on growth drivers (playbooks, improved discovery), onboarding ease of use, and closing competitive gaps. • Identify and close funnel leaks across the WhatsApp setup and sending journey—from account connection and template approval through first campaign send and ongoing engagement. • Run rapid, metric-driven experiments to improve activation and adoption, operating in short feedback cycles with a bias toward shipping and learning. • Define and track success metrics across adoption, engagement, deliverability, opt-in conversion, and system reliability. • Collaborate with cross-functional teams on multi-channel initiatives, ensuring WhatsApp works seamlessly within Klaviyo's omnichannel flows, campaigns, and forms. • Gather and synthesize customer and stakeholder feedback to inform prioritization. • Collaborate cross-functionally to ensure successful launches and adoption in the market. • How You’ll Make a Difference • Expand and strengthen Klaviyo’s WhatsApp channel, making it a powerful channel for Klaviyo customers to drive revenue and ROI • Contribute to Klaviyo’s international growth in mobile-first markets such as LATAM and APAC. • Drive improvements to the self-serve experience that make WhatsApp adoption frictionless • Strengthen Klaviyo's competitive positioning against point solutions by closing key gaps and delivering a differentiated, platform-native WhatsApp experience. • Own end-to-end delivery of multi-agent implementations for enterprise customers, serving as the incubation leader for this capability. • Operate as a trusted technical partner to CX Directors, Ecommerce leaders, and IT Operations, leading through ambiguity and complexity. • Combine hands-on technical execution—configuring Agents, Procedures, and Custom Tools—with consultative delivery and strong stakeholder management. • Shape and scope AI agent engagements • Partner with customers and internal teams to define success criteria, scope agent builds, and translate messy, real-world business requirements into clear delivery plans. • Lead technical discovery conversations to map out a brand's complex support taxonomies, ensuring our system’s Router can accurately evaluate customer intent. • Identify risks early, clarify dependencies, and ensure alignment between customer expectations and our AI capabilities. • Lead end-to-end technical execution • Own the design, description, and configuration of specialized Agents (Skills) from initial setup through launch and post-launch iteration. • Write, maintain, and evolve key agent-building artifacts, specifically translating business rules into structured Procedures (deterministic workflows) and Guidance (brand tone and compliance guardrails). • Set up, test, and validate Custom Tools (Data and Action types) to connect the AI to external systems (Shopify, ERPs, CDPs, Loyalty platforms) so the agent can execute tasks autonomously (e.g., create_return, redeem_reward). • Rigorously test custom agents using our Simulation framework and Telemetry/Tracing to ensure agents meet enterprise standards for performance, safety, compliance, and scalability. • Act as a strategic technical advisor • Serve as the primary technical point of contact for customers during high-stakes agent build engagements. • Orchestrate the enterprise ecosystem by connecting our Customer Agent tightly to critical systems of record (e.g., Helpdesks, Commerce Platforms). • Map AI actions to standard routing and backend automations so they function seamlessly. • Drive the KPI story by building reporting frameworks that track deflection rates and resolution quality, translating metrics into CFO-friendly terms (e.g., FTE capacity savings). • Troubleshoot complex technical issues with urgency and precision, especially during critical customer moments. • Drive repeatable, scalable delivery • Approach each engagement with a builder’s mindset: solve the customer problem deeply, then build the standard operating procedures and architecture templates to standardize delivery. • Partner tightly with K:Agent Product and Engineering to surface platform gaps and influence the evolution of the Data Model (Ontology layer) and Custom Tools. • Contribute to internal best practices, templates, and delivery processes that improve build quality and consistency across customers. • Maintain strong operational hygiene, including clear documentation, status tracking, and handoffs, without requiring management oversight. • Lead through influence and collaboration • Work cross-functionally with Agent PMs, Engineering, Design, and GTM teams to deliver consistent, high-quality agent builds. • Demonstrate executive presence in customer interactions, effectively communicating complex AI concepts to both technical and non-technical C-suite audiences. • Enable the organization by training, mentoring, and sharing learnings with the broader Solution Architect team, turning your incubation learnings into a repeatable global motion. • Deliver reporting capabilities that drive adoption and directly contribute to growth • Develop product-led experiences that make the value of Analytics visible and compelling. • Build Production-Grade Foundations: Develop and maintain scalable data pipelines and core tables using PySpark, Airflow, and dbt. You will implement the foundational datasets that power our AI, ML, and Analytics products. • Optimize for Enterprise Performance: Tune Spark jobs and storage patterns to ensure low-latency data retrieval. You will help implement materialized views and efficient partitioning strategies to support high-performance reporting at scale. • Treat Data as a Product: Contribute to the full lifecycle of datasets. This includes defining clear data contracts with upstream teams, writing maintainable code via peer reviews, and ensuring every asset is well-documented and trusted by downstream users. • Drive Operational Excellence: Ensure the reliability of our data engine by monitoring for freshness, volume anomalies, and schema changes. You will be responsible for ensuring that when a customer loads a dashboard, the data is accurate and on time. • Partner Cross-Functionally: Collaborate with Product, Engineering, and AI/ML teams to define consistent metrics that align with business goals. You will act as a bridge to ensure new features land with robust data support. • Innovate with AI: Look for opportunities to put AI at the center of your workflow, whether it is using AI to generate tests, detect data anomalies, or accelerate complex analysis. • Own the engineering strategy, execution, and operating cadence across K-Social, Growth, and Customer Hub, ensuring each team’s roadmap ladders into Klaviyo’s broader growth strategy. • Lead the engineering evolution of K-Social, connecting social engagement to the Klaviyo customer profile and building the technical foundation for products like Social Auto-Replies, engagement intelligence, retargeting ads, and content activation. • Drive the Growth portfolio across onboarding, free-to-paid activation, and cross-sell, building systems and team habits that improve conversion, shorten time-to-value, and create measurable business impact. • Shape Customer Hub into a best-in-class personalized onsite experience that encourages signed-in shopping, delivers proactive support, surfaces recommendations and offers, and makes self-service account management intuitive and useful. • Build a high-velocity experimentation culture across the portfolio, including the instrumentation, frameworks, and decision-making rigor needed to run rapid tests and learn quickly. • Partner deeply with Product, Design, Data, Marketing, Support, and other engineering leaders to turn ambiguous opportunities into clear priorities, scoped plans, and shipped outcomes. • Raise the bar on frontend quality, product polish, performance, and reliability across customer-facing surfaces so teams can move fast without compromising craft. • Balance near-term delivery with longer-term investments in experimentation infrastructure, identity/profile foundations, personalization capabilities, and product architecture. • Define and operate against a clear scorecard for the portfolio, with metrics such as social profile capture, activation rate, free-to-paid conversion, experiment velocity, cross-sell attach, signed-in engagement, self-service completion, and product adoption. • Build and develop a strong leadership bench by coaching managers and senior engineers, clarifying ownership, and creating an inclusive environment where teams can do the best work of their careers. • Bring an AI-first mindset to both the product and the organization, identifying where AI can improve personalization, accelerate experimentation, strengthen support experiences, and help teams make better decisions faster. • Continuously experiment with AI tools—testing, learning, and sharing insights to keep the team and organization ahead of the curve, as well as championing new applications that accelerate workflows and elevate quality responsibly. • Improve Recruiting Workflows. Partner with recruiters and sourcers to identify friction in the recruiting process and redesign workflows that make hiring faster, clearer, and more consistent. You’ll translate real recruiting pain points into operational improvements across our ATS, sourcing tools, and reporting strategy. • Introduce Smart Automation. Look for opportunities to automate repetitive recruiting tasks and reduce manual work. You don’t need to be an engineer, but you should enjoy experimenting with automation tools and learning new ways for our systems to connect. • Maintain Data Integrity. Strong recruiting operations rely on clean, trustworthy data. • You’ll monitor the health of our recruiting data and implement processes that prevent errors before they happen. • Turn Data Into Direction. Build the reporting infrastructure that gives TA leadership clear, actionable visibility into pipeline health, recruiter capacity, and hiring trends. Your work won't just surface what's happening — it'll shape what we do next, helping the team make faster, higher-confidence decisions. • What makes someone successful in this role? • You think in systems, not just tasks. You naturally ask, “Why does this work this way?” and “Could this be simpler?” You enjoy making processes smoother and helping teams work more effectively. You’re comfortable sitting at the intersection of people, process, and technology. You like learning new tools and figuring out how they connect. • As the Head of Finance Technology Systems, you will be the accountable technology leader for Klaviyo’s Finance application landscape and core financial workflows. You will define and execute the multi‑year vision for our Finance systems, lead a high‑performing team, and partner with senior Finance and GTS leaders to deliver automation, control, and insight across our procure‑to‑pay, record‑to‑report, and order‑to‑cash processes. • Own the Finance systems vision and roadmap • Define and maintain the multi‑year strategy and roadmap for Klaviyo’s Finance technology stack (ERP, procure‑to‑pay, revenue and billing, treasury, close and reconciliation tooling), aligned to the CFO’s agenda and the company’s financial plan. • Translate Finance, Accounting, Tax, and FP&A objectives into clear systems investments and sequencing, balancing foundational platform work with high‑impact automation and analytics use cases. • Lead and develop the Finance Technology team • Manage and grow a team of application owners, business systems analysts, administrators, and integration specialists who collectively own the Finance systems portfolio and its integrations. • Set clear expectations around domain ownership, service reliability, partnership with Finance stakeholders, and measurable business outcomes; build strong succession and leadership bench strength within the team. • Drive AI-native transformation across Finance • Lead Klaviyo's push to make Finance one of the most automated, insight-driven functions in the company. You'll identify and deliver high-value AI use cases across the Finance workflow. • You'll partner directly with Klaviyo's AI and data platform teams to embed AI into core Finance processes with clear guardrails, measurable productivity gains, and the rigor expected of a public company. This isn't a future-state vision, it's work already underway, and you'll own it. • Design and optimize core Finance processes and systems • Partner with Controllership, FP&A, Tax, Treasury, and Procurement leaders to design and continuously refine end‑to‑end Finance workflows across procure‑to‑pay, record‑to‑report, and order‑to‑cash, ensuring systems and processes are tightly aligned. • Ensure our ERP and Finance applications are configured, integrated, and operated to support accurate, timely close, scalable revenue and billing, and high‑quality financial data that downstream teams can trust. • Own SOX, controls, and audit readiness for Finance systems • Own the design, implementation, and operation of IT General Controls (ITGCs) and other key controls across Finance applications, in partnership with Internal Audit, Security, and external auditors. • Continually simplify and automate controls and evidence collection so audits are reliable and predictable, with fewer deficiencies and lower friction for Finance and GTS teams. • Manage the Finance systems portfolio and vendors • Own the Finance systems portfolio budget (applications, services, and related programs), including vendor selection, contract evaluation, and ROI analysis for major investments. • Rationalize overlapping tools, simplify the application landscape, and ensure Finance systems integrate cleanly with G&A, GTM, and data platforms. • Serve as the primary technology partner for the CFO, Controller, and Finance leadership team on systems, data, and process topics; translate business strategy into clear technical decisions and trade‑offs. • Represent Finance Technology Systems in executive forums, planning cycles, and cross‑functional initiatives, ensuring Finance needs are anticipated and built into wider GTS and company roadmaps. • Create prescriptive and customized customer success plans based on customer's goals & challenges, holding customers accountable to driving action, and reporting impact to all levels within the customer's organization • Use creative problem-solving to help customers reach their business goals and maximize the value they are getting from Klaviyo • Build strong relationships with customers and executives to drive executive stakeholder alignment on both the customer and Klaviyo side • Devise strategies to help increase email and SMS revenue for all your customers through the Klaviyo platform while driving growth and expansion for our largest accounts • Ensuring customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer • Proactively Identify and execute on areas for new content, program development or training to help drive customer success globally. • Collaboratively involve leadership across the business to drive customer value and decrease churn • Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion • Hire, train, and lead a team of Commercial Account Executives focused on Italy and Spain • Accurately forecast your business each week and month, identifying trends and reporting effectively within Salesforce • Drive outbound strategy and execution, including prospecting motions and opportunity generation across Southern European markets • Provide daily sales coaching and performance management, using weekly scorecards to hold the team accountable to specific KPIs • Set clear new business goals — weekly, monthly, quarterly and annual — and hold the team accountable to delivery • Provide continuous feedback on market dynamics, competitive landscape and customer requirements, sharing insights back into the business • Work cross-functionally with Sales, Sales Ops, Marketing and Partnerships to continually optimise lead generation and sales effectiveness • Manage and lead the sales process for more complex or high-value deals, including ROI analysis, security reviews and legal considerations • Transform workflows by putting AI at the centre — building smarter systems and ways of working from the ground up • Partner closely with experienced Enterprise Account Executives to come up with and execute on effective prospecting strategies to generate opportunities • As a Software Engineer II on the IAM team, you will: • Own features end-to-end across design, implementation, rollout, and observability for core authN/Z capabilities such as login flows, MFA, SSO enhancements, SCIM, sessions, and role/permission enforcement. • Contribute to auth platform extraction: Help move authentication and authorization paths out of the legacy monolith into dedicated micro services, including token verification, API key services, and internal service auth behind Kong and IdP platform. • Build and maintain shared SDKs and contracts that let internal teams adopt IAM services quickly (OAuth, machine auth, org-scoped authZ), making “secure by default” the simplest option for new surfaces and agents. • Collaborate with Organizations & Accounts to support org-scoped identity, multi-account SSO, and flexible org/account models that underpin enterprise experiences and cross-account analytics. • Partner with Platform Integrity & Protection (PAA), Security, and Compliance on secure patterns for account protection (MFA, recovery, device/session risk), ensuring IAM is a strong foundation for account security and anti-abuse controls. • Improve reliability and performance of IAM services by instrumenting metrics and alerts, debugging production issues, and contributing to on-call rotations and incident reviews. • Help define and refine standards for authentication and authorization across the platform APIs, error semantics, audit logging, and integration patterns so product teams don’t reinvent them per-service. • Lead a team of designers working across a technically complex domain, maintaining a high bar for craft, clarity, and consistency even in ambiguous problem spaces • Model and champion an AI-native way of working, actively experimenting with and integrating AI tools into your design and leadership practice and helping your team do the same • Develop and champion a clear design vision for the Data Infrastructure pillar, connecting the technical and data layer to real customer impact and product direction • Collaborate closely with cross-functional leaders across engineering, product, data, and platform teams, building relationships proactively and driving alignment across stakeholders • Navigate technically complex spaces with confidence, translating infrastructure and data concepts into experiences that are intuitive for end users • Advocate for design's role in platform and infrastructure decisions, communicating strategy, vision, and progress clearly to a range of audiences • Foster a culture of craft, curiosity, learning, and care, coaching and supporting your team's growth and their output • Ensure accessibility and inclusivity by aligning work with WCAG standards and universal design principles • Define and own the product vision and roadmap for Klaviyo’s data management and governance capabilities. • Partner closely with engineering and data platform teams to design scalable systems for data governance, metadata management, lineage, and data quality. • Drive the development of semantic data layers and modeling frameworks that simplify how teams interact with complex data systems. • Evaluate and lead build vs. buy decisions for components of the data management stack. • Collaborate with AI/ML teams to ensure data systems support emerging AI-powered and agent-based capabilities. • Define and track success metrics around data quality, governance adoption, discoverability, and platform reliability. • Lead cross-functional initiatives that improve how data is structured, documented, and accessed across the organization. • Communicate product strategy, tradeoffs, and technical decisions clearly across engineering, leadership, and cross-functional partners. • Own the Sales Technology vision and roadmap • Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion • Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment • Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling • Lead and scale a high-performing team • Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement • Manage and develop a team of managers and individual contributors across analysts and engineers • Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards • Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes • Build and scale core GTM systems • Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability • Design and implement data models, workflows, and automation that support a growing enterprise sales motion • Improve system reliability, data quality, and overall platform trust • Deliver CPQ and order-to-cash capabilities • Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals • Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements • Design systems that support international growth including localization, compliance, and regional sales processes • Drive automation and AI to increase sales productivity • Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence • Identify and deliver AI and automation use cases that reduce manual work and increase selling time • Equip AEs, BDRs, and sales teams with better insights, workflows, and tools • Partner cross-functionally to deliver impact • Act as a strategic partner to Sales, Revenue Operations, Finance, and Data leaders • Ensure tight alignment across systems, processes, and data to support business outcomes • Represent Sales Technology in planning, roadmap, and cross-functional initiatives • Lead a team of engineers building and scaling Klaviyo's mobile messaging infrastructure across SMS, RCS, WhatsApp, and future channels • Own and drive the architecture of key components in the mobile messaging pipeline — from message ingestion and routing to provider delivery and status tracking • Design and implement scalable, high-throughput services in Python and Go • Build systems that ensure reliable delivery at scale while managing carrier compliance, opt-in/opt-out requirements, throughput limits, and international messaging regulations • Contribute directly to architecture and code, driving best practices and quality • Collaborate cross-functionally with product, deliverability, compliance, and platform teams to expand mobile channel capabilities • Grow and mentor engineers while helping shape the future of mobile messaging at Klaviyo • Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up • Define and own the product vision and roadmap for Klaviyo’s segmentation platform. • Build and operate segmentation as a first-class data product, optimized for correctness, performance, and scale. • Partner with engineering to improve system performance, including segmentation latency, reliability, and SLA adherence. • Evolve the expressiveness of segmentation (e.g., nested logic, advanced conditions) to meet the needs of mid-market and enterprise customers. • Ensure segment definitions are consistent, explainable, and resilient as data complexity grows. • Develop capabilities that help customers analyze, iterate on, and optimize high-value audiences. • Introduce recommendations and insights to guide customers toward effective segmentation strategies based on best practices and their own data. • Define and track key metrics, including latency (P95), success rate, freshness and correctness SLAs, and system reliability. • Lead cross-functional initiatives across product, engineering, data, and go-to-market teams to improve how audiences are defined and activated. • Communicate product strategy, tradeoffs, and technical decisions clearly across stakeholders. • Own your domain • Be the go-to owner for your Workday modules • Utilize your team to configure, optimize, and continuously improve how these modules work together • Drive enhancements, releases, and fixes, not just maintain the status quo • Heavy focus on improving the end user experience (employee, manager & stakeholder personas) • Manage and drive projects end-to-end, anticipating changing requirements along the way • Responsible for SOX compliance deliverables including recurring and ad hoc audit processes • Connect the dots • Work across People, IT, Finance, and other stakeholders to solve problems end-to-end not just the immediate task in front of you • Translate business needs into smart Workday or AI forward solutions (and vice versa) • Partner with Integrations and follow the data across systems • Drive smarter processes • Identify what’s manual, broken, or overly complex and fix it • Build workflows that actually reflect how and where people work • With strong AI resources at your fingertips, think differently about how to solve problems and push beyond traditional approaches • Be a strong leader • Coach and mentor team members, helping them grow both technically and in how they partner with the business • Set clear priorities and create structure in a space that can get complex quickly • Balance hands-on work with leadership; knowing when to dive into the details and when to step back and guide • Drive accountability and ownership across the team without micromanaging • Build strong relationships with stakeholders and establish trust as a reliable, strategic partner • Create clarity out of ambiguity, helping the team navigate shifting priorities and evolving business needs • Establish scalable processes, documentation, and support models that set the team up for long-term success • Field inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels. • Run consultative, decision‑driven demos focused on one‑call closes whenever possible for smaller opportunities. • Do targeted business discovery to understand goals, urgency, and fit. • Qualify in or out efficiently, so you know where to double‑down and where to quickly move on. • Own and work a high‑velocity pipeline, using strong prioritization and time management to maximize new logo acquisition. • This role is a proven stepping stone into Account Executive and other closing roles in sales, while also opening doors into other go-to-market paths such as customer success, marketing, enablement, or operations. • Drive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experience • Contribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metrics • Navigate a high volume of incoming product and sales related inquiries via phone and email • Consult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer value • Conduct consultative qualification of prospects, and provide demonstrations of the platform • Identify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptions • Collaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpoints • Demonstrate substantive knowledge of e-commerce, SMS and email marketing • Perform other related duties as assigned • Build and maintain advanced models: Build and maintain advanced predictive and time-series models: design, train, deploy, and monitor models across use cases such as demand forecasting, capacity planning, deal scoring, and customer propensity; incorporate seasonality, exogenous drivers, and backtesting frameworks to ensure accuracy and robustness • Develop AI/LLM-powered solutions: architect and implement AI-first analyses and tooling using large language models, prompt engineering, retrieval-augmented generation (RAG), and related techniques to automate insight generation, surface qualitative signals at scale, and augment team capabilities • Own forecasting and decision systems: Own end-to-end forecasting and operational decision systems, including time-series demand forecasting, capacity planning models (e.g., Erlang-based staffing), and production pipelines that power GTM and Support planning workflows; ensure reliability, scalability, and business adoption of outputs • Drive customer intelligence: develop and maintain prospect, deal health, archetype, and capacity models that inform GTM strategy, planning, and growth initiatives • Define the measurement framework: identify, create, and steward benchmarks and metrics that meaningfully represent growth, engagement, and success outcomes • Communicate with impact: distill complex analyses into clear, cohesive narratives with executive-ready materials that drive decisions at the senior leadership level • Collaborate cross-functionally: partner with Systems & Engineering, GTM Operations, Rev Ops & Planning, Product, Business Intelligence, Data Science, and Finance to ensure analytical solutions are integrated, scalable, and trusted • Own end-to-end payroll processing for UK & Ireland • Review and coordinate payroll delivery for: • Partner with CloudPay and in-country vendors to ensure payroll is accurate, compliant, and delivered on time • Use Workday to manage employee data and payroll inputs • Ensure compliance with all local payroll legislation and tax requirements • Partner cross-functionally with: • People Operations & HRBPs • Finance (reconciliations, payroll accounting, reporting) • Strategic Mastery: • Partner with global marketing leaders and the US based Chief Marketing Officer, to craft a high-impact regional marketing strategy and plan; influencing demand generation, revenue pipeline, brand awareness and customer marketing. • Financial Stewardship: • Develop comprehensive annual marketing plans, complete with budget management and headcount requests, aligning with ambitious regional growth targets. • Data-Driven Insights: • Present compelling reports to key stakeholders, leveraging data analysis to articulate the successes and learnings from marketing campaigns, steering future initiatives. • Team Leadership Excellence: • Assemble and lead a dynamic team of regional marketers, specialising in event, content and partner marketing, fostering a culture of excellence. • Strategic Alignment with Sales: • Collaborate closely with APAC Sales leadership to identify strategic levers for robust pipeline growth across the region and across each segment. • Content Leadership: • Craft and oversee the development of regionally relevant marketing materials, strategically communicating product features and benefits. • Campaign Innovation: • Innovate and execute marketing campaigns that surpass regional revenue goals, collaborating seamlessly with product and partnership teams. • Product Vision & Roadmap • In this role, you will implement user-experience improvements across the Klaviyo product, especially in areas that affect new customers. • You will design and implement A/B tests to validate ideas, and interpret the results of these tests to inform iterative improvements to the product. • You will collaborate with marketing, data-science, sales, and engineering teams to discover areas for improvement, as well as engaging with customers directly to learn more about how we can better serve their needs. • You will help us improve our experimentation and development processes, and mentor other engineers on the team. • You will clearly define the goal, constraints, and context for AI agents, while remaining responsible for the correctness of the implementation, with a focus on security, performance, and maintainability. • Working from our Boston HQ at least three days a week. • In this role, you will drive the technical design and lead the implementation of high-impact user-experience improvements across the Klaviyo product, focusing on areas critical to new customer success and adoption. You will own the entire project lifecycle, working through ambiguity and requirements refinement to execution and delivery. • You will own the end-to-end experimentation process, including contributing to the definition of strategy, architecting and implementing A/B tests to validate product hypotheses, and interpreting data to drive significant iterative improvements. You will be accountable for the quality and operational health of the features you deliver. • You will serve as a technical leader and liaison, collaborating proactively with partners across teams to define and prioritize key technical initiatives to shape the long-term product roadmap. • You will take a lead role in mentoring and providing technical guidance to other engineers on the team, elevating our experimentation, development, and operational practices, ensuring contributions consistently leave the product area better than when you found it. • You will define the architectural approach and technical strategy for your area of responsibility, anticipating scalability and reliability needs, including leveraging AI agents in our work and delivery, ensuring the solution is robust, scalable, and adheres to best practices for security, performance, and maintainability. • Set the Vision: Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality. • Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness. • Accelerate with AI: Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety. • Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption. • Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases. • Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come. • Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions. • Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices. • Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before. • AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains. • Development cycle times shrink, while incidents, defect escapes, and change failure rates decrease. • Developers rank Klaviyo’s internal tooling and environment as best-in-class, making it a competitive advantage in attracting and retaining talent. • The Dev Infra & SRE product strategy is clear, measurable, and directly tied to Klaviyo’s ability to deliver customer value quickly and reliably. • Build pipelines of candidates: Our sales team is consistently hiring, so a key aspect of this role is working with our hiring managers to develop strategies to find qualified, diverse candidates. You’ll build talent networks through proactive market research, outreach, and candidate experience. • Own the process: From sourcing passive candidates to closing offers, you will be responsible for providing all candidates with an exceptional experience and ensure Klaviyo is engaging with and hiring exceptional people who will help take Klaviyo to the next level. • Build relationships: Your empathy and customer-first approach will forge lasting relationships with both candidates and hiring managers. • Be an ambassador: Whether through Klaviyo’s Social Media channels, a recruiting event or LinkedIn outreach, you are an ambassador for Klaviyo and in most cases, the first impression a candidate will have of the company. You’ll take a balanced approach that makes a candidate feel like an individual while keeping in mind Klaviyo’s business objectives. • AI fluency and adoption: Leverage AI tools and automation to streamline recruiting workflows, reduce administrative burden, and increase capacity to focus on high-impact hiring work • Prospect, recruit, and onboard net new agency partners • Orchestrate effective cold outreach across multiple channels • Generate meetings for the sales team through the rapid response to and qualification of inbound leads from our partners • Learn to effectively identify qualified leads, articulate Klaviyo’s value proposition, and route opportunities properly to the direct sales team • Expand into agencies’ books of business with upsell opportunities • Identify high-potential inactive partners and make a best effort to activate them through engagement • Enable partners on new Klaviyo products and offerings • Provide guidance and support to our existing partner network • Collaborate with other members of the partnerships team to best support partners in your book of business • Partner closely with the direct sales team to ensure an exceptional partner experience • Develop and maintain linguistic and cultural standards and guidelines, define quality expectations across the whole localised customer journey, including supporting the development of style guides, glossaries, tone and voice of the Klaviyo Product (customer, partner and developer) and Content (Marketing, Customer Education and others) in the market. • Review German translation and monitor the linguistic quality of the German language, provide feedback and context to the translation teams, in order to ensure the best resource fit for the highest quality impact. • Communicate proactively with cross-functional teams to anticipate, identify and fix linguistic and localisation issues related to Germany. • Proactively engage with relevant stakeholders (e.g. Product, Marketing, Customer Education) for additional context and insights on high priority content for localisation to define and influence the best creative, linguistic and localisation approach. • Facilitate collaboration between internal stakeholders and vendors, making sure the necessary resources have access to the relevant information, and advising on the best course of action regarding localisation processes. • Collaborate closely with the Localisation team and internal stakeholders to collect relevant cultural and linguistic information about Klaviyo Germany and support the localisation effort in bringing this content to the global audience. • Proactively contribute to the creation of efficient, effective localisation processes and optimisation of those over time. • Train, develop and manage a highly-effective team of German linguists through our localisation supplier that consistently delivers high quality output. • Be a champion internally for the German Klaviyo customer • Performs other related duties as assigned. • Own strategic customer engagements end-to-end, from shaping delivery in partnership with Sales to driving successful implementation and long-term adoption alongside Customer Success and Partner teams. • Operate as a senior individual contributor who is trusted by customers and internal stakeholders to lead through complexity, influence at the executive level, and consistently deliver measurable outcomes for enterprise accounts. • Combine strong delivery/project leadership with technical depth and solution design. • Shape and scope strategic engagements • Assist in defining Statements of Work (SOWs) that clearly articulate scope, deliverables, timelines, dependencies, and success metrics for complex technical engagements, ensuring alignment between customer goals and Klaviyo delivery capabilities. • Lead consultative conversations with customers to clarify business objectives, identify risks, and translate desired outcomes into actionable technical implementation plans. • Lead strategic technical engagements • Serve as the owner for key technical phases of the customer journey, ensuring projects are delivered on time, on budget, and in line with agreed outcomes. • Build strong stakeholder relationships and communicate effectively with internal and external stakeholders to maintain visibility, accountability, and momentum toward customer goals. • Anticipate risks, build mitigation strategies, and adjust plans to keep enterprise projects on track. • Act as a strategic advisor and subject-matter expert • Become a deep expert in the Klaviyo platform and surrounding martech ecosystem, from data models and integrations to messaging channels (Email, SMS) and CDP use cases. • Translate customer business goals into technical and operational solutions that leverage platform capabilities and best practices. • Educate and enable internal teams and customer stakeholders, becoming the go-to resource for complex questions, best practices, and solution tradeoffs. • Drive repeatable, scalable solutions and continuous improvement • Approach engagements with a highly analytical mindset - solving for the specific customer first, then identifying patterns and codifying repeatable solutions or feeding insights to internal product and engineering teams. • Contribute to internal initiatives and process improvements that elevate overall Professional Services delivery quality and consistency. • Maintain excellent operational hygiene by regularly updating tools and systems (e.g., project status, risks, timesheets) without management reminders. • Lead through influence and mentorship • Demonstrate executive presence and the ability to articulate solution tradeoffs, securing buy-in from technical and non-technical stakeholders across all organizational levels. • Provide informal coaching and mentorship to peers, sharing best practices and supporting skill development across the team. • Technical Solution Leadership • Serve as an ongoing technical advisor for enterprise customers, translating business goals into robust technical designs that align with objectives and industry best practices. • Take full ownership of technical deliverables and their project milestones, collaborating with customer teams and internal teams to ensure high-quality outcomes. • Use your technical expertise to design and prototype tailored and scalable solutions for internal and external projects. • Quantify and communicate business cases for product enhancements, using evidence from customer usage to inform roadmap discussions for enterprise needs. • Act with urgency and precision to troubleshoot complex technical issues, ensuring customers receive best-in-class support during critical moments. • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. • Document troubleshooting and problem resolution steps. • What You’ll Work On • Key Competencies: • Key Competencies: • Key Competencies: • Own your domain • Connect the dots • Be a strong leader • Strategic Mastery: • Content Leadership: • What You’ll Work On • Key Competencies: • Key Competencies: • Key Competencies: • Own your domain • Connect the dots • Be a strong leader • Strategic Mastery: • Content Leadership:
Benefits
• The Email Platforms team at Klaviyo is building the next generation of infrastructure to support reliable, scalable, and performant email delivery. Our mission is to help Klaviyo reach enterprise scale by evolving and owning our email sending pipeline end-to-end. We're investing heavily in our homegrown email delivery infrastructure, giving us greater control, performance, and reliability in how we deliver emails for some of the largest brands in the world. • You’ll join a high-impact, high-ownership team tackling technical challenges around high-throughput systems, distributed messaging, and service performance at scale. Our work directly impacts customer satisfaction and business success. If you’re excited about email infrastructure, systems design, and high-scale backend development in Go, this is the role for you. • $148,000—$222,000 USD • This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. • Get to Know Klaviyo • We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. • AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. • By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. • Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. • IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. • By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. 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We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. • Engineering Manager, Customer Agent • Are you looking for one of the most impactful AI-native leadership roles in Boston? Join us at Klaviyo and lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before. • Customer Agent is central to Klaviyo’s vision for AI-powered customer engagement. It delivers real-time, contextually aware conversations that help brands support, convert, and retain millions of consumers. We are just beginning to unlock what is possible, and we are looking for an engineering leader who is eager to define that future. • We are seeking someone with deep experience building and scaling agentic systems and AI-enabled products. You will shape how Customer Agent evolves into a highly extensible and reliable platform. This includes setting technical direction in partnership with your team, developing and growing the team, driving foundational architectural decisions through the team, and keeping pace with rapid advances in the AI ecosystem. Although this is a leadership role, we value candidates with strong hands-on engineering experience who can engage deeply with complex technical problems. • In this role, you will own the team’s mission, strategy, and roadmap. You will work closely with leaders across engineering, product, data science, and go-to-market functions to define requirements, set priorities, and measure success. You will guide system design, ensure platform reliability, and deliver features that significantly improve customer conversations and outcomes. 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before-hydration-url="/careers/_astro/astro_scripts/before-hydration.js.koy-zo8n.js?dpl=69ec911b72ad2b00086da970" opts="{"name":"GreenhouseJobList","value":true}"> At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • £52,000—£78,000 GBP • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • $65,000—$65,000 USD • Get to Know Klaviyo • $65,000—$65,000 USD • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • $65,000—$65,000 USD • Get to Know Klaviyo • $65,000—$65,000 USD • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • £56,000—£84,000 GBP • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • 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€40.000—€60.000 EUR • Get to Know Klaviyo • $24.04—$24.04 USD • Get to Know Klaviyo • Get to Know Klaviyo • £56,000—£84,000 GBP • Get to Know Klaviyo • €40.000—€60.000 EUR • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • HYBRID in BOSTON • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • €43.550—€43.550 EUR • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Boston, MA (Hybrid) • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Team Leadership • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Team Leadership • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • 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Klaviyo • €56.000—€84.000 EUR • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • £55,000—£55,000 GBP • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • What You'll Own • Culture & Presence • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • $65,000—$65,000 USD • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • $29.62—$44.42 USD • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • £56,000—£84,000 GBP • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • £95,000—£95,000 GBP • Get to Know Klaviyo • $26.92—$40.38 USD • Get to Know Klaviyo • Get to Know Klaviyo • $26.92—$40.38 USD • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • €44.000—€66.000 EUR • Get to Know Klaviyo • "],"departments":[1,[[0,{"id":[0,"4005180003"],"name":[0,"Customer 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before-hydration-url="/careers/_astro/astro_scripts/before-hydration.js.koy-zo8n.js?dpl=69ec911b72ad2b00086da970" opts="{"name":"GreenhouseJobList","value":true}"> • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • £52,000—£78,000 GBP • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo • Get to Know Klaviyo 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Success"],"parent_id":[0,null],"child_ids":[1,[]],"jobs":[1,[[0,{"id":[0,"7597630003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7597631003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7618844003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7656199003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7671065003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7671066003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7701297003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7708620003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7712030003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7713169003"],"collection":[0,"jobs"]}],[0,{"id":[0,"7713310003"],"collection":[0,"jobs"]}]]]}]]],"offices":[1,[[0,{"id":[0,4061644003],"name":[0,"Dublin"],"location":[0,"Dublin, County Dublin, Ireland"],"child_ids":[1,[]],"parent_id":[0,"4123825003"]}]]]}]]]}" client="load" before-hydration-url="/careers/_astro/astro_scripts/before-hydration.js.koy-zo8n.js?dpl=69ec911b72ad2b00086da970" opts="{"name":"SearchResults","value":true}" await-children=""> • Showing 1 - 20 of 255 matching jobs • Senior Software Engineer - Email Platforms • Engineering Manager, Events • Senior Software Engineer, Asynchronous Processing • Lead AI Software Engineer • Senior Lead Program Manager, Technical Programs • Software Engineer II, Data Automation • Software Engineer II - Integrations • Product Designer • Senior Product Designer • Senior Lead Product Manager, Enterprise • Account Executive, Large Enterprise • Senior Manager, Commercial Partnerships, APAC (Channel & Alliances) • Lead Product Manager • Enterprise Partner Account Manager • Enterprise Partner Account Manager, GSIs
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