monday.com - Engagement Manager – Professional Services EMEA

• 5+ years in B2B SaaS in a role that bridges commercial and delivery: AE, AM, pre-sales consultant, or services-focused CSM with direct experience attaching and scoping Professional Services. • Technically fluent at the platform level - you understand how complex SaaS configurations work (workflows, integrations, data migrations, automations) well enough to scope them accurately, identify risk, and know when to pull in a Solution Architect. • Proven track record writing SOWs and leading scoping conversations: you can translate a complex customer environment into a clear, defensible scope, and you know when to push back on what's been promised. • Comfortable operating across both commercial and technical stakeholders - you can navigate a procurement conversation and a solution design discussion in the same deal cycle. • Strong cross-functional instincts - you'll work across Sales, RevOps, Legal, Finance, and Professional Services leadership, and you know how to align stakeholders without losing momentum. • Experience enabling and influencing Sales teams: you've changed sales behaviour before, not just delivered training decks.