factor - Community Marketing Manager
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Requirements
• Bachelor’s degree in Law or has worked in a legal environment • 4+ years of experience in community management, client success, or relationship management - ideally in a B2B professional services or SaaS environment. • Demonstrated success managing and scaling professional or peer-learning communities. • Strong interpersonal, facilitation, and communication skills; confident engaging senior legal and business professionals. • Experience with community platforms (e.g., Circle, Mighty Networks, Hivebrite, or similar). • Excellent organizational and project management skills, with attention to detail and follow-through. • Strategic thinker with the ability to translate community insights into broader engagement and content opportunities. • Bonus: Familiarity with topics at the intersection of AI, legal operations, and business transformation.
Responsibilities
• Community Engagement & Member Success • Serve as the primary point of contact for Sense Collective members, ensuring each member feels connected, informed, and supported. • Manage and nurture member relationships through onboarding, communications, and proactive engagement. • Assign and oversee member interactions to ensure ongoing value delivery and connection opportunities. • Monitor community sentiment, participation, and member success metrics to drive continuous improvement. Programming & Events • Partner with the Events Marketing Manager to deliver high-impact programming - from curated small-group sessions and workshops to in-person gatherings. • Facilitate and moderate community discussions, ensuring they are relevant, high-value, and aligned with members’ goals. • Identify and coordinate speakers, facilitators, and contributors to enhance community learning. Content & Knowledge Curation • Collaborate with the Marketing and Insights & Innovation teams to build and maintain the Member Knowledge Database - including summaries, resources, and applied tools (templates, checklists, etc.). • Help manage and evolve the Collective Query Tool, enabling members to access insights across practitioner notes, transcripts, and session artifacts. • Partner with the Head of Marketing and Head of Insights & Innovation to evolve the Sense Collective into a scalable, “always-on” membership model. • Contribute to strategic initiatives for community growth, including recruitment, onboarding, and retention programs. • Collaborate cross-functionally with Marketing, Client Services, and Product teams to ensure the community aligns with broader Factor goals.
Benefits
• At Factor, you’ll play a key role in shaping a first-of-its-kind professional community for legal innovators. You’ll help leaders move faster on real AI adoption - connecting peers, surfacing insights, and building a network that’s redefining how legal teams drive change. • CLOSING DATE: 12th March 2026 • With a legacy as a pioneer in the ALSP market, Factor has identified the need for another innovation in the legal services market: Integrated LawTM. • Factor is the market leader in Integrated LawTM, combining the expertise of Traditional Law, the efficiency of New Law, and the close business integration of In-house legal to deliver complex legal work at scale. • Factor works alongside corporate legal departments to solve for the ever-increasing demands and complexity of transactional legal work like contracting. We deliver better performance, better business and legal outcomes, and a better contracting experience. • Our clients span Fortune 500 companies including global banks, major pharmaceutical companies and large technology firms. • Factor is committed to building the best culture in legal. We believe that the more diverse our team becomes — in backgrounds, skills, experiences, and perspectives — the higher our creative potential as a company. We are dedicated to growing a diverse, inclusive company where individuals of all backgrounds thrive. • We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us! • Benefit package including private health insurance and private dental insurance • Pension contribution • 38 days holidays • Enhanced maternity leave pay – 18 weeks • Enhanced paternity leave pay – 4 weeks • Chance to develop your career in an international, innovative company providing legal services to top brands worldwide; • Opportunity to join an industry-leading executive team and over 300 lawyers, contract experts, technologists, and process consultants; • Inclusive and nurturing work environment, where everyone's contributions are valued;
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