phil - Director of Client Success
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Requirements
• I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
Responsibilities
• 1. Own the client relationship – Become the face of the company to the client by deeply understanding the client’s program economics and how our company improves those economics. Also understand the client’s and its competitors' products and market trends in that therapy class. Work with senior pharma stakeholders to develop an annual growth plan with mutually agreed upon metrics. Manage monthly meetings to review how well we’re delivering on our promises and quarterly senior business reviews to evaluate progress and new opportunities. • 2. Own program launches – Work with client stakeholders and internal resources to ensure new program launches are well executed. Develop and execute structured plans to ensure smooth program launches, proactively identifying success drivers and achieving key pre-launch milestones. • 3. Improve programs and outcomes – Work closely with clients to refine program design, ensuring alignment with patient access and commercialization objectives. Proactively identify and propose to client leadership business rule changes that will help the client achieve their objectives. • 4. Conduct performance analysis – Continuously assess program performance against key success metrics, identifying opportunities to enhance value and improve outcomes. Understand our data and the client’s data and methodology. Be comfortable using the data to drive program insights and to report to the client. Proactively identify negative trends and work with the client and internal teams to address issues. • 5. Upsell services – Look for new opportunities for the company and, with client advocates, build the business case to bring new therapies onto our platform or otherwise build the business • 6. Navigate client relationships well – Maintain trust when the client pushes back and work with complex client dynamics • 7. Coordinate crossfunctionally - Work well with different mindsets and skills sets across technology, operations, sales, and support to get things done for the client.
Benefits
• $170K – $190K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • I have not owned a revenue portfolio • I have directly worked with pharmaceutical manufacturers on commercialization or patient access programs • I have worked at a HUB, SP, PBM, or access services vendor supporting manufacturer programs • I have supported healthcare providers or hospital systems • I have worked in SaaS client success unrelated to pharma
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