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Jobs/Customer Success Manager Role/Braze - Senior Software Engineer II, iOS
Braze

Braze - Senior Software Engineer II, iOS

Remote - New York City$77k - $110k+ Equity3mo ago
RemoteSeniorNASoftwareDiagnosticsConsultingCustomer Success ManagerSenior Software EngineerTechnical Account ManageriOS EngineerManaging DirectorCustomer SuccessBrazeAccount ManagementCustomer OnboardingClient Onboarding

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Requirements

• 8+ years of professional experience as a Software Engineer • Demonstrable experience planning, building, delivering and maintaining high quality iOS software. You should expect to be asked to demonstrate a deep understanding of the ecosystem, including but not limited to topics such as concurrency, performance, remote debugging, build & delivery systems, dependency management, semantic versioning, etc. • Willingness to go beyond Swift, in at least one of the following: • TypeScript, in the context of React Native • Dart, in the context of Flutter • C#, in the context of Unity • Excellent verbal and written communication in English. This role will require that you interact with our partners, both internal and external, both technical and non technical. You will be expected to explain complex technical concepts to colleagues and customers that are not Android experts. • Demonstrable ability to uplevel your peers via coaching & mentoring • Additionally, any of these optional characteristics will contribute to your application: • Any additional experience and interest in Braze’s other client languages is a plus: • Other JS based systems (web, ReactJS) • Willingness to contribute to Braze’s backend systems: • Experience participating, contributing, or maintaining open source repositories, in particular communicating with third party contributors • Experience working in a distributed work environment • For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $154,800 and $275,400/year with an expected On Target Earnings (OTE) between $172,000 and $306,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

Responsibilities

• As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform. • Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals. • You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges. • This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers. • You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity • Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells • Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture • Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle • Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education • Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management • Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

Benefits

• Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. • From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

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