Synthesia - Technical Support Specialist (German Speaking)
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Requirements
• SSO / WorkOS configuration and troubleshooting • REST APIs and Postman for testing and validation • Monitoring and debugging using Datadog • SaaS platform support and administration • Analysing HAR files and network traffic for issue reproduction • Location: UK remote • Location:
Responsibilities
• Investigate and troubleshoot complex technical issues across the Synthesia platform • Escalate to Engineering with clear diagnostic details and impact assessments • Reproduce reported issues in internal environments to identify root causes • Analyse logs, data, and customer configurations to support investigations • Validate fixes or patches and confirm resolution with the customer • Document findings, solutions, and technical procedures for future reference • Collaborate with Product and Engineering teams to report bugs and suggest improvements • Minimum 5 years of experience in a technical support or similar customer-facing technical role • Strong troubleshooting and problem-solving skills, with a logical and analytical approach • Confident communicator with clear, concise verbal and written skills • Solid technical foundation and curiosity to learn new systems and tools • Experienced in diagnosing and resolving technical issues remotely • Able to prioritise and manage workload in a fast-paced environment • Comfortable working both independently and collaboratively across teams
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