Interrahealth - Production Operations Manager
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Requirements
• Bachelor’s degree in a related field or equivalent practical experience • Requires 7+ years of experience in production operations, technology operations, or reliability roles • Experience supporting cloud‑native, SaaS production environments (no on‑premise systems) • Proven leadership during major production incidents and outage events • Experience managing on‑call operations for customer‑facing systems • People management experience leading individual contributors • Strong familiarity with incident management, monitoring, and observability tools • Experience coordinating or supporting production releases and change management • Experience planning and executing disaster recovery exercises in cloud environments • Experience supporting operational audits, control reviews, or compliance activities • Experience working closely with Engineering , Platform, Security and Compliance teams • Exposure to automation, AIOps, or intelligent alerting practices • Background in scaling operational processes in a high‑growth SaaS environment
Responsibilities
• Lead production incident response for cloud‑native platforms, including serving as incident commander for high‑severity events • Own and continuously improve incident, escalation, and post‑incident review processes • Manage on‑call operations, including rotations, escalation paths, and operational health • Coordinate production releases and changes, ensuring readiness, validation, and rollback planning • Partner with Engineering and Platform teams to improve service reliability and operational resilience • Drive automation and AI‑assisted operations to reduce manual effort and operational toil • Track and improve key operational metrics (e.g., availability, MTTR, incident recurrence) • Lead and develop individual contributors responsible for L3 production support • Establish and maintain runbooks, operational standards, and response documentation • Act as a primary operations partner to Product, Cloud, and Security teams • Own disaster recovery (DR) readiness, including planning, coordinating, and running regular DR exercises • Ensure DR findings are documented, remediated, and incorporated into operational improvements • Coordinate audit readiness and response for operational controls, including supporting SOX, SOC, HIPAA, or customer audits as applicable • Partner with Security, Compliance, and Engineering teams to address audit findings and operational risk
Benefits
• The range indicates base compensation. A bonus is also available. The final offer will be based on the candidate's skills and experience against the role they are being considered for. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Note: To ensure candidates are applying to relevant roles based on their skills, we have set up limits to the number of times candidates can apply to a role: • Note: • Candidates may not apply more than 3 times in any 120 day span for any role • Candidates may not re-apply to the same role within 120 days • Candidates may not re-apply to any role within 90 days • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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