Support Engineering Summer Intern 2026
RemoteInternNADiagnosticsSoftwareData AnalyticsSummer InternInternPortugueseSalesforceSQLPostmanExcel
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Requirements
- Currently pursuing a BA/BS degree in a related field (Computer Science, Information Systems, Engineering, Data Analytics, or similar preferred)
- Must be graduation between December 2026 and June 2027 to be eligble
- Strong problem-solving skills and a desire to learn technical troubleshooting
- Strong written and verbal communication skills
- Comfortable working independently in a remote environment while staying responsive and collaborative
- Interest in SaaS platforms, customer experience, or technical support
- Ability to stay organized and manage multiple priorities
- Basic SQL knowledge
- Experience with tools like Salesforce, Postman, JIRA, or ticketing systems
- Interest in data analytics (Excel strongly preferred; PowerBI/Tableau/MicroStrategy a plus)
- Bilingual or multilingual skills (English + Spanish/Portuguese/German/French is a plus)
- SuccessKPI is a rapidly growing and thriving business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform.
- For more information on SuccessKPI, please visit us at successkpi.com
Responsibilities
- Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way
- Support customers across multiple channels (ticketing system, email, internal tools, etc.)
- Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics
- Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed
- Assist with testing support-related items for product releases
- Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps
- Help maintain and track customer feedback and suggestions to support product improvements
- Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes
- Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged
Benefits
- Opportunity to work for a fast-growth global SaaS company in the analytics space
- A diverse, inclusive, and dynamic culture where people enjoy what they do
- Hands-on experience supporting real customers and real product challenges
- Exposure to cross-functional work with Support, Product, and Engineering
- Career development opportunities as the company continues to scale
- A team where your ideas are welcomed — you have a voice at SuccessKPI
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