Technical Customer Support - Brazil (REMOTE)
RemoteLATAME-commerceTechnical Sales RepresentativePortugueseCustomer OnboardingShopifyE-commerceJavaScript
Upload My Resume
Drop here or click to browse · PDF, DOCX, TXT
Requirements
- English, Portuguese
- English proficiency is a must - please submit your CV in English
- 2. A positive attitude to make our users successful (instead of a ‘just getting a job done’ or ‘following a process’ attitude)
- 3. Willingness to learn about e-commerce, technical aspects of our app, and Shopify/WooCommerce/BigCommerce/Squarespace
- Internet speed of 10Mb/s download and 10Mb/s upload
- Intel Core i5 (10th generation or later) or AMD Ryzen 5 (3000 series or later)
- Latest version of Chrome, Firefox, Safari, or Edge
- Windows 10 or macOS Catalina
- Up-to-date antivirus (You will be provided one)
- Webcam and Microphone (or a headset): For clear communication, video conferencing, and virtual meetings.
- A smartphone usable for two-factor authentication.
- Optional but preferred:
- Prior work experience in technical or customer-facing jobs (online or offline) is a big plus
- Experience in e-commerce platforms or with Javascript, Liquid, and WordPress would also be great
- Full training will be provided
- What you'll get
- Job title: Technical Customer Support
Responsibilities
- Provide installation/onboarding for new users
- Provide "omnichannel" support (chat, emails, social media, and forum)
- Solve technical issues (or prepare them to be done by our developers)
- Answer questions about the app features and settings
- Improve our users’ stores by fine-tuning settings and/or customizations
- Be compassionate about our users’ problems, goals, and desires
Benefits
- Bonus: Generous Monthly Bonus (Post Probation)
- Working days: 5 days/week, currently we need people who can work weekends
- Working hours: 12:30 - 21:30 BRT (8 hours a day and 1-hour lunch break)
- Location: Brazil/São Paulo (Remote)
- Start date: Flexible
- Our team is small and growing steadily, your work will have a significant impact and be appreciated by our team members and customers.
- You'll get some first-hand experience with our customers while helping us. You can see thousands of e-commerce businesses, of all sizes and types, managing their businesses and learning from them.
- No overtime and you will be working from home. The main thing we care about is the quality of your work.
- Open work-environment. Ideas and feedback are welcome and appreciated. Criticism is always blameless and constructive. We want ourselves to improve after all.
Similar Jobs
20h ago