Zeta Global - Customer Success Manager

• Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email and Customer Data  Platform optimization. • Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams. • Assist sales and senior management in the scoping of solutions for clients resulting  in programs, which support the client’s business objectives and position the relationship for success. • Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step. • Lead client calls and communications including the development of client-facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage to outcomes and follow-ups. • Work with client to plan and execute a wide range of campaigns across addressable channels. • Evaluate opportunities to grow the scope of services and tools. • Oversee the quality of operational responsibilities including delivery of reports, communication of campaigns and/or analytic changes. • Manage client billing, budget and forecast processes. • Expectations: • Develop and build excellent relationships with clients, and internal team members. • Ensure campaign goals are clearly defined and understood by team members. • Monitorcampaign and alert team members with performance concerns. • When issues areidentified, work with team members to develop solutions and client communication. • Escalate any major client issues, bringing in senior management asappropriate.