KnowBe4 - Customer Success Manager (SMB) (Fluent in Italian) (Position located in London, England)
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Requirements
• Associate’s degree or equivalent work experience and education preferred • Familiarity with standard concepts, practices and procedures within the IT Security Field • Experience with Salesforce or other CRM • Experience with Microsoft Excel and Word • Experience with Gmail and Google Docs • Experience with web Browsers (Chrome, Internet Explorer, etc.) • IT experience/exposure is a plus • Prior experience as a Customer Success Manager preferred • Excellent verbal and written communications • Superior Customer Service skills • Excellent time management and organization skills • Ability to build a rapport through phone calls, email and video conferencing • Strong collaborative and teamwork skills • Strong negotiation skills • Must be able to work with minimal supervision • Fluent in Italian
Benefits
• We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. • Note: An applicant assessment and background check may be part of your hiring procedure. • Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. • No recruitment agencies, please.
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