Qualio - Senior Customer Success Manager (West Coast only)
Requirements
• 5+ years of Customer Success in a B2B SaaS company • Proven expertise in driving account expansion in large accounts • Experience in building multi-threaded relationships in assigned customer accounts • Demonstrated experience as a trusted advisor to customers • Great communication skills across multiple mediums (video conference, phone, email) • Experience in customer success planning • Experience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares) • Exceptional organizational and time management skills • The ability to thrive in a remote, fast-paced environment
Benefits
• Competitive salary • Medical, Dental, and Vision Benefits • Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance • Unlimited PTO policy • Company allowance for home office supplies • 12 weeks paid parental leave • Opportunity to make a difference through helping life-saving products get to market • A note to candidates: • Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.
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