Twilio - Senior Business System Analyst, Salesforce
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Requirements
• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • 4-8 years of experience with Salesforce implementation, Support and Maintenance. • Must have experience with Salesforce admin work and Sales Cloud / opportunity management. • Demonstrated ability to understand business needs and translate user requirements into system requirements • Salesforce Admin Certification • Advanced knowledge of and experience with Salesforce Flow • Strong presentation, communication, and facilitation skills • Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail • Experience collaborating with a global team • Desired: • Salesforce Platform App Builder or Salesforce Developer 1 Certifications • Experience designing and building in Salesforce for a large user base (2000+) • Prior technical consulting experience • Analytics, SOQL and SQL experience • Experience partnering with third-party tool vendors and collaborating on feature implementation • Location • This role will be remote and based in Ontario, British Columbia or Alberta, Canada • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
Responsibilities
• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies • Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes • In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools. • Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen. • Engage in requirement gathering and stakeholder management for the prioritized work. • Partner with 3rd party vendors to implement new out of the box features and design custom solutions.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. • The estimated pay ranges for this role are as follows: • Based in British Columbia: CAD 99,760.00 - CAD 124,700.00 • Target Bonus Percentage: 12.5% • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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