perk - Staff Content Designer
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Requirements
• Extensive experience owning content strategy and information architecture for complex, multi-product digital platforms • Demonstrated expertise in language architecture: naming systems, taxonomy, navigation models, and how terminology shapes user understanding • Experience working on specialised or regulated content domains such as financial or legal products • Fluency in data, using qualitative and quantitative signals to validate decisions, measure content impact, and make informed tradeoffs • Demonstrated ability to influence product direction and articulate content rationale, tradeoffs, and vision to senior stakeholders across complex cross-functional environments • Hands-on comfort with AI tools (Claude, Cursor, and equivalents) for content exploration, prototyping, and iteration, with a genuine passion for advancing how AI complements the content design practice • Exceptional writing and editing craft, with experience creating and maintaining content standards, style guides, and frameworks that scale beyond a single team • Portfolio or case studies demonstrating platform-level information architecture or structural content work and its impact on user experience • At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. • For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Responsibilities
• Own the information architecture and navigation content strategy across the Spend product space, setting direction, validating models, and driving alignment across squads, group leads, and research • Lead content for large, cross-product initiatives such as platform-wide navigation unification and the structural content vision for how travel and spend connect across the product • Define the content and language architecture for new product areas and markets, including specialised terminology, onboarding flows, and regulatory framing where required • Prototype and iterate rapidly using AI tools (including Claude, Cursor, and Figma) to explore content models, test language approaches, and accelerate decision-making • Shape AI in content design, not just adopting tools, but shaping how the team uses them and establishing what a great AI-era content practice looks like at Perk • Contribute to the self-serve content tooling programme, building resources and standards that help product designers, PMs, and engineers make better content decisions independently • Influence and facilitate user research to deepen understanding of user mental models and language • Set the content quality bar across the alliance, reviewing work, giving feedback that raises the standard, and mentoring other designers through that process • Be a visible advocate for content design practice inside your alliance, across Builders, and beyond
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