Accela - Renewal Account Manager
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Requirements
• 2+ years of experience in Renewal Account Management or a closely related role, with demonstrated ability to independently manage renewal execution, timelines, and outcomes • Proven ability to manage multiple renewals concurrently while maintaining appropriate timelines and prioritization • Strong attention to detail and analytical skills, with the ability to accurately interpret contract terms, validate pricing, and maintain reliable renewal data. • Clear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholders • Demonstrated experience forecasting renewal outcomes, identifying renewal risk early, and communicating potential slippage or dependencies proactively • Strong cross‑functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal to drive renewals to closure • Comfortable working in a fast‑paced, evolving environment with changing priorities while maintaining accountability for results • Experience using CRM and quoting tools to manage renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint • OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSIONAccela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. • OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION • COMPENSATION AND WELL-BEINGThe annual base salary range for this full-time position is $65,000 - $75,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.
Responsibilities
• Engage with customers and partners to renew subscription and support revenues • Lead renewal contract negotiations and achieve on-time contract booking • Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements. • Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ • Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines • Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately • Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes • Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders • Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue • Meet or exceed renewal quotas
Benefits
• The annual base salary range for this full-time position is $65,000 - $75,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. • Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.
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