Technical Writer
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Responsibilities
• Collaborate with product managers to define content strategy for new releases as they move from private preview to full release. • Suggest changes to UI text that improve the user experience and reduce the need to "document the UI". • Provide feedback on new features by testing them hands-on and helping engineering teams find edge cases and bugs before they ship to customers. • Plan content based on user needs by working with customer success and go-to-market teams to identify what information different personas need to complete their job and how best to provide it. • Create technical documentation including API docs, integration guides, tutorials, troubleshooting guides, and reference materials. • Build content systems that scale through templates, style guides, and docs-as-code workflows. • Test and validate what you document by running code examples, calling APIs, and reproducing scenarios yourself. • Gather and act on feedback from usage analytics, support tickets, and conversations with customers. • You'll work with people across all disciplines at XBOW to understand our products, our users, and their different use cases. • WHAT YOU'VE DONE • Written technical documentation for developer, security, or enterprise admin audiences such as API docs, integration guides, or technical reference materials. • Documented complex technical concepts for multiple skill levels, from beginners to experts. • Worked with docs-as-code workflows using Git, markup languages, pull requests, and documentation tooling. • Tested and used the products you documented - you don't just write about features, you understand them through hands-on experience. • Collaborated with engineering teams in fast-moving environments where you need to find a balance between content scope and shipping deadlines. • WHAT SETS YOU APART • You're intellectually curious — You don't stop at "what does this button do," you want to understand why it exists and what problems it solves. • You're self-directed — You identify what's missing, what's confusing, and what needs updating without waiting to be assigned tasks. • You communicate with precision — You can explain complex technical concepts clearly without dumbing them down or making them impenetrable. • You're comfortable with ambiguity and ready to evolve with the role — You can work effectively when requirements aren't fully defined and understand that your role will grow into new areas as the company scales. You see this evolution as an opportunity rather than a disruption. • You understand when to use AI tools — You've already experimented with using Claude, ChatGPT, or similar tools to improve your work and see them as an augmentation, not a replacement. • OUR STACK (FOR THIS ROLE) • GitHub for everything—pull requests, actions, issues, projects, pages • Markdown as the foundation for all documentation • Modern documentation frameworks (you'll help choose and implement) • API specification tools like OpenAPI/Swagger • Claude Code and Claude API for AI-assisted workflows • Analytics and feedback tools to measure what's working
Benefits
• Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story. • Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale. • Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide. • WHAT ELSE YOU SHOULD KNOW • Location: Remote (all team members are remote but we meet regularly and you’re supported to travel to collaborate with colleagues in person) • Contract: Full-time. • Hiring Process: • 1. 45-min introductory chat with our Head of Talent, Zac Wallis. • 2. 45 minutes with the team. • 3. Take home assessment. • 4. Presentation of take home assessment to product team. • 5. 30-min final meeting with our Head of Product, Aqeel Siddiqui. • We aren't focused on seniority titles at XBOW—so if you’re worried about “leveling,” don’t be. We care a lot more about mission fit, capability, and impact than what’s on your LinkedIn headline. • We believe in people who are driven by curiosity and a willingness to learn. Even if you don't check every box, we encourage you to apply if you're excited about the role and our mission.