serverobotics - Trust & Safety Lead
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Requirements
• Required Experience, Qualifications, and Skills • Bachelor’s degree in a relevant field or equivalent practical experience. • 7-10+ years of experience in Trust & Safety, Risk Management, Operations, or related functions; robotics experience is a plus. • 3+ years of experience hiring and managing a team of 3+ employees (in-house or vendor), including conducting performance reviews, promotions, and administrative actions. • Experience designing or operating incident response processes in high reliability or safety critical environments • Comfortable operating in ambiguity, applying judgment and structure to novel and complex challenges. • Proven ability to lead cross functional initiatives and influence teams without direct authority • Strong oral and written communication skills, with the ability to explain complex issues clearly to diverse audiences. • High-level interpersonal skills to work effectively across all levels of the organization and motivate employees. • Strong organizational, collaboration, and problem-solving skills with a proactive, can-do attitude. • Ability to remain calm under pressure and make sound decisions in urgent or crisis situations. • Preferred Experience, Qualifications, and Skills • Background at high-growth, fast-paced startups. • Passion for efficiency, innovation, and robotics. • Experience in risk management and compliance, with the ability to design and enforce policies. • Track record of successful cross-functional collaboration with internal teams (e.g., engineering, product) and external partners. • Proven leadership in project ownership and team management. • Multi-lingual, with Spanish proficiency strongly preferred.
Responsibilities
• Define and lead Serve Robotics trust and safety strategy across product operations and public engagement. • Support and oversee daily Trust & Safety operations, including safety incident management, operational escalations, and cross-team collaboration. • Identify and assess safety trust and misuse risks related to autonomous robots data systems and real world operations. • Develop and maintain trust and safety policies standards and playbooks including incident response and escalation processes. • Work cross-functionally with Operations, Legal, Policy, Product and Exec Leadership to solve upstream issues and improve outcomes for stakeholders. • Partner closely with engineering and product teams to embed safety by design into hardware software and autonomy systems. • Monitor, evaluate, and report on safety objectives and KPIs, ensuring consistent alignment with company goals. • Oversee incident review processes including root cause analysis corrective actions and post incident communication. • Ensure compliance with company policies, regulatory requirements, and oversee updates as necessary. • Collaborate with operations teams to improve field safety procedures training and monitoring. • Apply risk management principles to proactively identify, assess, and mitigate safety issues.
Benefits
• $120K – $155K • Offers Equity • The salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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