Mitratech - Software Engineer I - AssureHire (Go)
Requirements
• 0–2 years of professional software development experience (internships, co-ops, and substantial personal/academic projects count). • Working proficiency in Go — Python is a plus • Familiarity with relational databases and the ability to read and write SQL (PostgreSQL preferred). • Strong debugging instincts: you enjoy digging into logs, reproducing issues, and tracing problems across systems. • Clear written and verbal communication — you can explain a technical issue to a non-technical stakeholder and keep people informed without being asked. • Comfort using AI tools as part of your workflow, paired with the judgment to critically review AI-generated analysis and code before relying on it. Ie . Claude. • Ownership mindset: you follow tickets through to resolution rather than handing them off. • Unix shell scripting. • We will disclose intended pay ranges in our job ads for US-based opportunities – This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $65,000-$75,000 Annually USD • Anticipated Pay Range: $65,000-$75,000 Annually USD • Total compensation includes US employee benefits and annual bonus eligibility.
Responsibilities
• Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams. • Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status. • Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment. • Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships. • Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks. • Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.
Benefits
• Health, Dental & Vision Insurance * • 401 (k) + Employer Match * • Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • FSA & HSA Options • Employee Assistance Program • Career Advancement & Professional Development Opportunities • Employee Recognition • LinkedIn Learning Platform • Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
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