Typeform - IT Engineer (Contractor)

• Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met • Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune • Execute and improve user lifecycle workflows (onboarding, offboarding, access management) • Support and optimize Jira Service Management workflows, SLAs, and asset data • Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase • Monitor system health and perform regular maintenance, updates, and improvements • Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication • Create and maintain clear, structured documentation in Notion for support processes and runbooks • Analyze support trends and ticket data to identify friction and propose practical improvements • Implement workflow improvements and automation to reduce repetitive tasks • Support the preparation of systems and documentation for AI-assisted IT workflows • What you already bring to the table: • Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company • Strong experience with identity and access management (Okta or similar) • Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows) • Experience administering SaaS tools such as Google Workspace and Atlassian • Solid ITSM foundations (incident, request, and change management) • Experience working with service desk platforms, ideally Jira Service Management • Strong troubleshooting skills across identity, endpoints, and SaaS applications • Experience improving workflows through automation, integrations, or process improvements • Strong communication skills and ability to work effectively with cross-functional stakeholders • A structured, reliable approach to operational work and ownership of outcomes • Extra awesome: • Extra awesome: • Experience optimizing Jira Service Management (workflows, SLAs, asset schemas) • Experience with HRIS integrations (e.g., HiBob to Okta) and user lifecycle design • Familiarity with documentation frameworks in tools like Notion • Scripting experience (Python, Bash, PowerShell) for automation and integrations • Experience improving asset management, endpoint hygiene, or SaaS governance • Exposure to AI-assisted workflows or automation in IT environments • Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team, empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results. • move as one team • strong bonds • champion our diverse customer base • hold high expectations • We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.