KBRA - Business Applications Engineering Manager (NY)

• Leadership, Strategy, and Portfolio Management • Lead and evolve KBRA's Business Applications function, establishing the strategy, operating model, and roadmap for enterprise applications and SaaS platforms. • Own KBRA's enterprise application portfolio, including application inventory, ownership models, governance standards, lifecycle management, vendor relationships, operational risk oversight and opportunities for consolidation, rationalization, and modernization. • Develop and maintain roadmaps for SaaS governance, identity integrations, automation, operational maturity, and application modernization. • Establish operational metrics, reporting and portfolio insights that provide visibility into application health, team performance, project delivery, platform adoption, operational risks, and workload. • Mentor and develop team members while fostering a culture of accountability, ownership, collaboration, communication, and continuous improvement. • Business Partnership and SaaS Enablement • Serve as a strategic technology partner to business leaders, helping evaluate solutions and align technology investments with business objectives. • Partner with stakeholders across Legal, Compliance, Finance, Product and other business groups to understand requirements, define ownership models, and support long-term application strategy. • Guide the evaluation, onboarding, adoption and governance of SaaS platforms and business applications. • Provide technical and operational guidance on application architecture, integrations, access models, governance, support strategies and lifecycle planning. • Identify opportunities to improve business processes through automation, application enhancements, integrations and better utilization of existing technology investments. • SaaS Engineering, Governance, and Operational Excellence • Provide hands-on administration, configuration, support and troubleshooting across KBRA's SaaS and enterprise application ecosystem. • Configure and maintain SSO integrations for internally developed applications, third-party SaaS platforms, and enterprise systems using Microsoft Entra ID and related technologies. • Manage identity, access, provisioning, entitlement management and authentication services across enterprise applications. • Administer and support platforms such as Microsoft 365, Slack, Zoom, Box, Atlassian products, learning management systems, compliance platforms and other business-critical applications. • Lead enterprise application initiatives, including integrations, APIs, provisioning workflows, reverse proxy solutions, platform implementations and operational transitions from planning through ongoing support. • Own application governance, including onboarding standards, access reviews, testing, deployment coordination, upgrade planning, lifecycle management and retirement processes. • Partner with Information Security, Infrastructure Engineering, Endpoint Engineering and IT Support to ensure applications remain secure, compliant, supportable and aligned with enterprise standards. • Coordinate vendor relationships, technical escalations, platform reviews, renewals and optimization initiatives. • Act as the senior escalation point for complex application, integration, identity and access-related issues while driving automation, process improvements and service maturity across the function.