Billing Operations Analyst

KotaRemote - Europe$22k – $22k1mo ago

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Responsibilities

As a Billing Operations Analyst , you will:
Review, approve & process credit note requests
Review contracts & account setup accuracy when the need arises
Answer internal billing questions in a timely & professional manner, including escalations
Guide GTM & other teams on billing best practices
Calculate and process monthly / quarterly commissions
Create & maintain Standard Operating Procedures (SOPs)
Process refunds / invoices
Drive internal projects from concept to completion
Complete Month-End Close activities as required
Have 1+ year experience in a Finance/Accounting/Operations related field
Have advanced excel skills including formulas sage and analysing data via pivot tables - SQL knowledge is a nice to have
Can work independently to drive workload and identify areas of opportunity
Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner
Have previous experience with Billing systems and ERP systems (nice to have)
Are proactive and curious in your way of working
Our values resonate with you
Care deeply: Our products are our story, we look at the details, go the extra mile to delight customers
Integrity: We care deeply about our why and it won’t jeopardise our how
Fearless: We exist because we decided to say no to the norm – now we do this everyday
Raise the Bar: We push past good enough—expect more, move faster, and raise the standard
Ownership: Ask why, do the work, get the data, solve the problem, be an owner