G2 - Trust & Safety Senior Specialist
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Requirements
• We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. • 3+ years of experience in Trust & Safety with hands-on exposure to automated or scaled enforcement systems. • Experience with content moderation, scaled enforcement programs, policy interpretation, and real-time incident response in complex environments. Proven experience owning complex escalations end-to-end. internally (cross-functional) and externally (customers, vendors, partners) — with documented, defensible outcomes. • Strong, independent SQL skills: you write queries to extract and analyze large datasets without assistance. Demonstrated ability to move from data → pattern identification → rule creation. Overall, candidates should be able to use data to investigate issues, assess tradeoffs, and inform decisions—not just report outcomes. • AI-Literate with an understanding of how LLM-based and classifier-driven enforcement systems behave in production, including their strengths, limitations, and failure modes. You can evaluate errors, interpret metrics, and connect model behavior back to policy intent. • WHAT CAN HELP YOUR APPLICATION STAND OUT: • Experience at a B2B marketplace, software review platform, or user-generated content environment. • Familiarity with BI/analytics tools such as Looker, Tableau, or Hex; experience with case management platforms (Salesforce, Zendesk, or Jira). • Familiarity with AI safety concepts such as evaluation design, data quality, labeling strategies, and continuous improvement loops, applied through an operational lens. • Our Commitment to Inclusivity and Diversity • At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here https://culture.g2.com/commitments. • For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice https://legal.g2.com/applicant-privacy-notice before applying to this job. • How We Use AI Technology in Our Hiring Process • G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment. • Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team. • For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice https://legal.g2.com/applicant-privacy-notice.
Responsibilities
• Escalations & Enforcement • Serve as the primary owner of complex Trust & Safety escalations from internal teams and external customers and vendors, making documented, data-backed final decisions that set team precedent. • Resolve high-impact, sensitive cases end-to-end with little to no supervision; own the decision, the documentation, and the follow-through. Escalate only genuinely novel, precedent-setting situations to manager-level leadership. • Partner cross-functionally with Product, Engineering, and RevOrg to communicate enforcement decisions, surface patterns that require product-level fixes, and ensure T&S actions are understood and defensible across the organization. • Fraud Investigation & Data Analysis • Use SQL and BI tooling (e.g. Looker, Snowflake) to independently investigate fraud trends across G2’s marketplace, identifying patterns of abuse including fake reviews, coordinated manipulation, fake accounts, and review gating. Quantify risk impact without hand-holding. • Own the full data-to-action loop: pattern identification → hypothesis testing → rule creation → implementation → outcome monitoring, driving to resolution. • Build and maintain dashboards and trend reports that surface active fraud signals, track key integrity metrics, and provide leadership with a clear, current view of platform health, proactively flagging emerging risks before they become incidents. • Policy, Process & Cross-Functional Impact • Identify gaps in existing review integrity and fraud detection policies based on real-world investigation findings; propose specific, evidence-based enforcement updates and drive them to adoption in partnership with the Director of Trust & Safety. • Contribute to G2/GDM integration efforts by auditing moderation workflows across both platforms, identifying enforcement inconsistencies, and recommending unified approaches that raise the floor for both organizations. • Proactively surface systemic process improvement opportunities, whether in tooling, workflows, or policy, and take ownership of seeing them through.
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