stedi - Customer Success Engineer
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Requirements
• We’re growing our Customer Success Engineering team. This team is the face of the organization. You’ll work directly with customers to help them get the most out of Stedi, and you’ll bring what you learn back to the rest of the company to shape how we build and improve the product. The work moves fast, spans a lot of surface area, and has a real impact - on our customers, our revenue, and our roadmap. • You have subject matter expertise in revenue cycle management. You understand the full cycle of how healthcare technology companies run eligibility checks, submit claims, check claim status, and reconcile ERAs. You have several years working at an RCM company, clearinghouse, or managing RCM inside of a healthcare organization. • You are technical. You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats. • You have a product mindset. You go beyond helping customers with the task at hand. You are able to intuitively understand product gaps and are able to articulate those to the engineering and product teams, and ensure those requirements satisfy the customer's needs. • You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough. • You have deep customer empathy. You can quickly understand a customer’s needs while also having the ability to get into the weeds on technical areas of a product to ensure they’re getting the most value. You keep customers at the center of your work and always prioritize customer relationships. • You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. You put in the hours. • You have experience in customer-facing roles: Ideally within customer success, technical support, or adjacent roles. • You move fast. We move fast as an organization. Our median response time to customers during business hours is 3.4 minutes. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it.
Responsibilities
• Work directly with customers in revenue cycle management processes such as eligibility checks, claims submission, claim status checking, and ERA reconciliation to help them maximize their use of Stedi. • Bring insights from customer interactions back to the company to shape product development and improvement efforts based on real impacts observed during engagements with customers. • Have subject matter expertise in revenue cycle management within healthcare technology companies, clearinghouses, or managing RCM inside a healthcare organization for at least several years. • Understand APIs, data formats (JSON, X12), and other flat file standards to integrate them into the company's systems effectively. • Possess a product mindset that goes beyond immediate tasks by identifying gaps in products or services based on customer feedback and communicating these insights for future development needs. • Stay organized and thorough while managing multiple open threads simultaneously, demonstrating hyper-responsiveness to customers' issues and concerns. • Exhibit deep empathy towards customers, quickly understanding their needs both at a high level and in technical areas of the product that affect them directly.
Benefits
• We’ve been made aware of individuals impersonating the Stedi recruiting team. Please note: • All official communication about roles at Stedi will only come from an @stedi.com email address. • If you’re unsure whether a message is legitimate or have any concerns, feel free to contact us directly at [email protected]. • We appreciate your attention to this and your interest in joining Stedi. • At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description.
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