Defense Unicorns - Release Readiness Engineer / Technical Writer

• Plan, author, and maintain installation guides, admin/operator guides, troubleshooting/runbooks, and release notes (as needed) aligned to product releases and operational needs. • Plan, author, and maintain Warfighter focused end user guides. • Installation & deployment documentation: Create step-by-step install/configuration guides for product components and integrations (including prerequisites, expected outputs, verification steps, and safe rollback guidance). • Administration & Day-2 operations: Document operational workflows: upgrades, configuration changes, health checks, resource considerations, and common operational failure modes in constrained/mission environments. • Troubleshooting & runbooks: Build and curate troubleshooting-by-symptom runbooks (diagnosis steps, likely causes, resolution paths, and prevention guidance). • Aid development of training modules and job aids for user personas. • Operate in a Git-based doc workflow (issues/PRs/reviews), establish templates,, and improve/maintain documentation. • Information architecture & discoverability: Organize technical documentation so it’s easy to navigate and avoids duplication across products • Travel Expectations: 4-12 times per year • Travel Expectations: • The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. • Preferred Experience and Qualifications: • 4+ years writing technical documentation for software platforms (DevSecOps, infrastructure, Kubernetes-adjacent systems strongly preferred). • Demonstrated experience producing: • Installation guides • Administrator/operator manuals • Troubleshooting guides and runbooks • Comfortable documenting complex workflows; able to interpret design docs and technical specs and convert them into guidance. • Experience working in environments with higher operational rigor (airgapped, disconnected/limited connectivity, regulated or government contexts) preferred. • Strong collaboration skills with engineering and delivery teams; able to drive clarity, obtain technical decisions, and keep docs aligned with shipped behavior. • Proficiency with Git-based documentation workflows and modern docs toolchains (Markdown, static-site docs frameworks, review cycles, issue tracking).