netgear - APAC Customer Account Coordinator
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Requirements
• · Business-level fluency in both English and Japanese (written and spoken) is mandatory. • · Minimum of 2 years of experience in customer service or order management within an electronics manufacturer or trading company, preferably in a multinational environment. • · Strong ability to work accurately and responsibly in a structured, high-volume environment while maintaining attention to detail. • · Able to manage multiple tasks efficiently and prioritize work to meet deadlines in a fast-paced setting. • · Demonstrates a high level of accountability, professionalism, and commitment to service excellence. • · Strong interpersonal skills with the ability to build cooperative and respectful relationships across internal departments and external customers. • · Excellent written and verbal communication skills, with the ability to communicate clearly and appropriately in cross-cultural business environments. • · Experience with ERP systems (Oracle preferred), database management, and advanced proficiency in MS Excel. • · Logical thinking and problem-solving ability with a proactive and team-oriented approach. • · University degree is preferred; equivalent combination of education and relevant experience will be considered.
Responsibilities
• · The APAC Customer Account Coordinator is responsible for customer order administration, sales support, and logistics coordination across Retail, Commercial, and Service Provider accounts. • · Manage the full lifecycle of sales orders and RMAs in Oracle, from order booking through fulfilment and returns (hardware and software). • · Prioritize and expedite sales orders to meet revenue and shipment targets. • · Maintain accurate and up-to-date departmental records in accordance with company policies. • · Support end-to-end customer operations, including onboarding, inventory management, and account reconciliation. • · Provide proactive and timely communication to customers and sales teams regarding order status, shipment updates, and issue resolution. • · Coordinate and schedule shipment appointments through customer logistics portals. • · Partner with third-party logistics providers to ensure efficient and accurate order fulfilment. • · Collaborate with material planners and sales teams on new product introductions (NPI) and product allocation management. • · Work closely with IT to improve business system performance and drive process automation. • · Prepare and analyse monthly KPIs and performance reports. • · Ensure compliance with ISO and SOX requirements.
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