ncontracts - Enterprise Vendor Services Manager
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Requirements
• Demonstrated experience working with C-Suite or senior leadership stakeholders. • Bachelor’s degree or equivalent experience in a related field. • Professional certifications in Vendor Management, Risk Management, or related fields. • 4+ years of experience in customer success, account management, or a related client-facing role. • Experience managing enterprise-level or strategic accounts. • Experience supporting complex, multi-division, or multi-location clients. • Experience in a high-growth SaaS or B2B services environment.
Responsibilities
• Client Relationship Management • Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients. • Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts. • Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations. • Respond to client inquiries and provide guidance on vendor management best practices. • Identify account risks, service gaps, and opportunities for optimization. • Service Delivery Execution • Coordinate the gathering of due diligence documentation with our Vendor Operations Team to meet client expectations. • Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness. • Monitor progress and communicate key updates, vendor issues, and service completion to clients. • Support client vendor services onboarding, annual service cycles, and training initiatives as needed. • Identify opportunities for account expansion and additional service adoption. • Cross-Functional Collaboration • Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product to support seamless service delivery. • Maintain expert-level understanding of Ncontracts’ TPRM software suite and Vendor Management services. • Recommend process improvements and best practices aligned with regulatory expectations and industry trends. • Core Competencies • Strong interpersonal and communication skills with the ability to engage confidently with executive-level stakeholders. • Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently. • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. • Strong problem-solving skills and the ability to influence cross-functional teams. • Ability to deliver product training, explain system functionality, and stay current on product updates. • Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately.
Benefits
• A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more! • Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. • AAP/EEO Statement
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