dandy - Clinical Support Trainer & CX Expert, Removables (Germany)
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Requirements
• 8+ years experience in a high-volume dental lab or clinical environment focused on full dentures and partial dentures, with demonstrated ability to coach or mentor others. • Deep hands-on proficiency with 3Shape TRIOS and other major intraoral scanners. • Strong understanding of digital dentistry workflows; experience with 3Shape CAD/CAM design or similar systems is a plus. • Experience delivering live clinical training (virtual and/or in-person) with strong facilitation and coaching skills. • Excellent communication skills with the ability to explain complex clinical and technical concepts simply and confidently. • Proven ability to resolve complex clinical issues and guide clinicians through nuanced digital workflows. • Highly organized and autonomous, with strong problem-solving skills and comfort navigating ambiguity. • Customer-centric mindset with an ability to build trust and rapport quickly with clinicians and practice teams. • Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology. • Enthusiasm for working in a fast-moving, digitally driven environment and contributing to a high-performance culture. • For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Responsibilities
• Training Delivery & Adoption Coaching • Deliver localized, high-impact onboarding (virtual and in-practice) that builds clinician confidence with scanning and digital workflows. • Observe workflows and provide real-time coaching to reinforce best practices and elevate scan quality. • Drive early digital utilization by removing clinical and workflow blockers and helping practices establish strong habits. • Localize global training content to align with regional workflows, terminology, and regulatory norms. • Build trust with clinicians and practice teams, helping them translate training into consistent, successful digital cases. • Clinical Support & Case Quality Expertise • Serve as the senior clinical escalation point for complex cases, providing clear guidance via chat, phone, video, and email. • Troubleshoot clinical, scanning, and technical issues end-to-end, offering solutions that improve both quality and confidence. • Assess scan and case quality against global standards and offer targeted coaching to drive continuous improvement. • Act as the liaison between clinicians and the lab, translating clinical preferences into actionable direction for accurate case outcomes. • Surface market-specific clinical insights to product, lab, and CX teams to support workflow localization and continuous improvement. • Operational Autonomy & Cross-Functional Support • Manage scheduling, confirmations, and travel logistics independently—especially in markets without local admin support. • Act as a local SME for CX and training, supporting new hires and contributing to updates for SOPs and knowledge resources. • Partner with cross-functional teams on projects that improve clinical processes, case quality, and customer experience. • Maintain strong knowledge of local clinical standards, terminology, and regulatory requirements.
Benefits
• Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience. • Please note that compensation listed for U.S. based roles applies only to candidates working in the United States. Candidates hired outside the U.S. will receive regionally adjusted compensation. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Please provide a link to your LinkedIn profile. If you do not have one, please enter "n/a". • Please select all that apply. • Campus Recruiting • Dandy Career's page • You know someone who works here • By selecting “Yes”, you agree to receive text messages from us about your job application. Message frequency varies, and message and data rates may apply. Learn more in our Privacy & SMS Policy. • I consent to the processing of my personal data for the purpose of evaluating my application, in accordance with Dandy’s Privacy Policy. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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