aisle_and_abroad - Remote | Customer Support | Cruise Specialist

Remote - Jacksonville, Florida3mo ago

Remote NA Hospitality Remote Assistant Onboarding Specialist

Requirements

• Strong communication skills with a customer-first approach • Detail-oriented with the ability to stay organized • Comfortable using online systems and booking tools • Ability to work independently in a remote or structured environment • Customer service, hospitality, or administrative experience is helpful but not required • This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences • Support the booking and confirmation process for cruise reservations • Respond to customer questions regarding destinations, cruise lines, and travel requirements • Review reservation details to ensure accuracy, including dates and traveler information • Maintain organized records of client bookings and communications • Provide timely follow-up and support before and after travel

Benefits

• Structured onboarding and role-specific training • Access to cruise booking platforms and travel resources • Ongoing development and support • Flexible work environment • Collaborative and team-oriented culture