Crypto.com - Product & Implementation Specialist – Digital Asset Custody
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Requirements
• Institutional & Regulatory Experience: Track record working with regulated financial products for institutional clients (e.g., hedge funds, asset managers, banks). • regulated financial products • Digital Asset Domain Knowledge: Deep understanding of the digital asset custody space, including concepts like private key management, blockchain mechanics, and core custody operations (withdrawals, deposits, transfers). • Digital Asset Domain Knowledge: • private key management • Solutions Architecture: Demonstrated ability to scope out complex client requirements, propose technical solutions, and create detailed specifications for implementation teams. • Solutions Architecture: • Project Leadership: Proven ability to lead cross-functional delivery teams, take initiative, and produce measurable results and outcomes.Client Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience. • Project • Leadership: • Client • Communication: • Timezone Commitment: Diligence and willingness to align working hours to effectively serve institutional clients during US business hours. • Timezone • Commitment: • US business hours • Experience with settlement operations (fiat or digital assets) is a significant plus. • settlement operations • Experience with software implementation and iteration in a high-growth or financial technology environment. • software implementation and iteration • A data-informed work style, viewed through a compassionate lens of the user. • compassionate lens of the user
Responsibilities
• The specialist will manage the end-to-end lifecycle of institutional clients from onboarding, integration, and ongoing product support, ensuring a seamless and secure experience. • Client Solutions & Implementation • Lead the Client Journey: Serve as the primary product expert and technical point of contact for institutional clients, addressing complex questions regarding custody, security, and settlement processes. • Lead the Client Journey: • Define Solution Structures: Scope out complex client requirements (e.g., custom staking strategies, complex settlement workflows) and design precise product and operational structures that meet these needs while adhering to regulatory constraints. • Define • Solution Structures: • Drive Project Execution: Coordinate and project-manage implementation plans across cross-functional teams, including Technology, Operations, Compliance, and Legal, to ensure the timely and accurate delivery of client services. • Drive • Project Execution: • Operational Documentation: Develop and maintain detailed internal documentation, implementation playbooks, and standardized operational procedures for core client-facing processes. • Operational • Documentation: • Product & Process Improvement • Build Client Empathy: Interact proactively with customers to deeply understand their workflows, build strong relationships, and ensure their needs are accurately met by our product offering. • Build Client Empathy: • Gather Intelligence: Synthesize client feedback, market research, and analysis into actionable insights for the Product team to inform feature definition and backlog prioritization. • Gather • Intelligence: • Weigh Tradeoffs: Act as a product voice during client implementation, prioritizing initiatives and weighing technical and operational tradeoffs against a client’s strategic priorities. • Weigh • Tradeoffs:
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