Sony Music Global - Assistant Manager – OTC Liaison (APAC)
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Requirements
• Minimum 4 years of experience in finance shared services, OTC operations, or a related field; music or entertainment industry experience is a plus. • Exceptionally organized and proactive, with a natural ability to manage competing priorities, drive cross-functional collaboration, and keep projects moving without needing to be chased. • Strong working knowledge of SAP and JIRA; familiarity with Cadency, royalty systems, or sales systems is preferred. • Excellent written and verbal communication skills in English; ability to engage confidently with global affiliates and senior stakeholders. • Highly organized and detail-oriented, with the ability to manage multiple time-sensitive priorities simultaneously. • Comfortable working in APAC-aligned hours; hybrid model with approximately 2 office days per month from the Mumbai office. • What we give you: • What we give you: • You join a vibrant global community with the opportunity to channel your passion every day • A modern office environment designed for you, empowering you to bring your best • Investment in your professional growth and development enabling you to thrive in our vibrant community • The space to accelerate progress, positively disrupt and create what happens next • We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives
Responsibilities
• Communication, compliance & Time-Zone Coverage • Serve as the designated liaison for affiliates during APAC business hours; handling time-sensitive matters such as invoice approvals and cash journal requirements with urgency and ownership. • Escalate unresolved or recurring matters to the Global Process Lead • Keep communication proactive and purposeful with management, affiliates, and internal teams to surface issues early, implement continuous improvements, and maintain stakeholder confidence. • Coordinate with US and Mexico teams on cross-regional OTC topics, including meeting prep, shared agendas, and joint workstreams. • Collaborate closely with vendor partner to support cross-training initiatives, operational readiness, and day-to-day communication priorities. • Conduct regular touchpoints with local affiliates to ensure high-quality service delivery, gather candid feedback, and feed insights back into process improvements. • Participate actively in team meetings to stay across OTC process updates, project progress, and task status across towers. • Monitor Jira tickets and Cadency workflows with particular attention to Service Feedback submissions. Drive timely resolution, maintain accountability among stakeholders, and ensure appropriate SCE assignments where applicable. • Territory Support & Affiliate Relationship Management • Serve as regional point of contact for APAC on GFSS service delivery, quality standards, and follow-up actions; proactively engage affiliates to ensure service continuity and resolve outstanding matters. • Step in as time-zone backup to GFSS Mexico for APAC territory calls when needed. • Own and coordinate Territory Support Calls (country and project-level), set frequency based on criticality and ensuring the right participants and agenda are in place each time. • Coordinate and participate in post-month-end review calls with affiliates, ensuring actions are captured and followed through. • Projects Coordination & Process transformation support • Support special projects and transformation initiatives where a time-zone or regional requirement exists, contributing to issue analysis, root cause identification, and coordination of corrective actions. • Proactively identify and escalate recurring process issues, helping drive meaningful improvements rather than just managing symptoms. • Work in alignment with established SOPs and support compliance requirements across all Liaison activities.
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