Abound - Operations Product Manager
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Requirements
• 3–5 years of experience across some mix of the below. You don't need all of it you just need the drive to connect the dots: project management, lending operations, customer service, loan collections, AI Agents, python • Example of a good fit: a management consulting engagement manager who has delivered technology projects and is ready to go deeper and get more hands-on in custom ops. • Ruthlessly organised and driven to get things done at pace by connecting the dots • Good communication skills, able to clearly articulate the problem statement, tasks, dependencies and objectives • Genuinely curious about how lending works, and willing to get hands dirty and get things done.
Responsibilities
• Identify high-impact automation opportunities across customer service and collections, working directly with business leads to map the inefficiencies that matter most. • Build the business case. Quantify impact, prioritise ruthlessly, and turn messy operational problems into clear engineering requirements. • Get hands-on and co-build the solution: from prompt engineering for AI agents to designing test cases and success criteria (think: accuracy of an AI email classifier or automated customer contact flows). • Lead cross-functionally without authority: aligning customer service, collections, product, and engineering around a shared outcome. Navigate the competing priorities; bring people with you • Present clearly to C-suite and beyond: on progress, outcomes, and how AI is making Abound faster, fairer, and sharper.
Benefits
• Everyone owns a piece of the company - equity • Hybrid with 3 days a week in the office( 1-2 days a week in Milton Keynes office) • 25 days' holiday a year, plus 8 bank holidays • 2 paid volunteering days per year • One month paid sabbatical after 4 years • Employee loan • Free gym membership • Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering
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