pointclickcare - US- Technical Program Manager (Technical Services, 8 Month Contract)

Remote, USA - Hybrid3w ago

Remote NA Cybersecurity Cloud Computing Program Manager Technical Project Manager Stakeholder Management Program Management Operations Management Team Management Performance Management

Requirements

• Experience in Technical Program Management, Project Management, Operations Management, or a related discipline. • Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment. • Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics. • Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles. • Experience using project and operational management platforms such as JIRA, Kimble, Smartsheet, Confluence, or similar tools. • Experience working in production, SaaS, healthcare technology, or customer delivery environments. • Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions to improve business processes and operational efficiency. • Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices. • Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills. • Self-motivated with exceptional organizational skills, attention to detail, and a continuous improvement mindset. • Your key Strengths: • PointClickCare domain knowledge • Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems. • Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms. • Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions. • Familiarity with modern data and analytics platforms such as Databricks, Azure Data Lake, and enterprise reporting solutions. • PMP, Agile, Scrum, or related project management certifications. • Your key Strengths: • Contract duration is 8 months. • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Responsibilities

• Understand customer requirements, technical dependencies, and Data Migration delivery processes to support successful project execution. • Serve as the primary interface between Sales, Project Managers, Resource Management, and delivery teams for project intake, scheduling, prioritization, and delivery coordination. • Manage project demand, resource forecasting, and capacity planning activities to balance project workload, delivery commitments, and organizational priorities. • Coordinate Data Migration project go-live readiness and execution activities with Project Managers and technical delivery teams. • Monitor project portfolios, identify risks, issues, and dependencies, and drive mitigation and escalation activities when required. • Maintain project requests, schedules, dashboards, operational metrics, templates, and project documentation. • Lead post-project reviews, root cause analysis activities, and continuous improvement initiatives to improve delivery outcomes and operational efficiency. • Successfully manage multiple competing priorities while ensuring alignment to customer commitments and business objectives. • Identify, evaluate, and support the implementation of AI-powered tools, AI agents, copilots, and intelligent automation solutions that improve project scheduling, reporting, capacity planning, operational visibility, knowledge management, and decision-making. • Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices.