Cloaked - IT Generalist
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Solid experience in IT support, IT operations, or a similar hands-on role. • Comfort providing in-person, desk-side, and AV support in an office environment. • Working knowledge of macOS and Windows environments. • Familiarity with identity/access management and SaaS administration concepts. • Clear, direct communicator with strong organizational habits. • High reliability and attention to detail. • Experience in a small or startup IT team (NICE_TO_HAVE). • Exposure to MDM tools (Jamf, Intune, Kandji) and SSO providers (Okta, Azure AD) (NICE_TO_HAVE). • Basic understanding of networking concepts such as Wi-Fi, VPNs, peripherals (NICE_TO0T_HAVE). • Experience supporting executives or high-visibility users (NICE_TO_HAVE).
Responsibilities
• Provide first-line support for access requests, account issues, and basic troubleshooting. • Handle walk-ups, tickets, and ad hoc requests with professionalism and urgency. • Set up, maintain, and troubleshoot conference rooms, AV equipment, and hybrid meetings. • Resolve basic network issues (connectivity, peripherals, office hardware). • Support onboarding and offboarding, including device setup and access provisioning. • Execute user provisioning and deprovisioning across core systems with accuracy and security. • Manage laptops, mobile devices, and peripherals across their full lifecycle. • Maintain accurate hardware inventory and coordinate repairs or replacements. • Enforce standard device and access policies defined by the IT Director. • Administer day-to-day tasks across common SaaS tools (e.g., Google Workspace, Slack, Okta, Microsoft 365). • Escalate complex issues appropriately while owning resolution end-to-end. • Follow documented runbooks and contribute improvements as gaps are identified. • Document recurring issues, fixes, and procedures clearly. • Maintain clean handoffs with the remote IT Director. • Identify repeat problems and suggest simple process or tooling improvements.
Benefits
• Salary: Explicitly stated as part of the job posting benefits. • Equity: Mentioned in connection with potential offers for exceptional candidates. • PTO: Listed under company policies and includes paid time off (PTO). • Insurance: Stated to be provided by Cloaked, including health insurance options through their partnership with a major provider like UnitedHealthcare or Aetna. • Perks: Mention of free food on Fridays as part of the perks offered. • Remote work options: Specified that remote work is available for all employees in New York, NY and at Cloaked'nervana offices worldwide with a minimum 125 days worked annually or equivalent hours spent working from home during COVID lockdowns.
No credit card. Takes 10 seconds.