Zscaler - Senior Project Manager, Professional Services
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Requirements
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. • You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field, or equivalent practical experience • Project Management certification such as PMP, PRINCE2, or equivalent • Minimum 5 years experience with managing projects related to cybersecurity solutions, services, or enterprise security programmes • Experience leveraging AI-driven project management tools, predictive analytics, or automation frameworks to optimize resource allocation, track milestones, and streamline professional services delivery • Working knowledge of AI concepts, tools, and use cases relevant to service delivery or customer transformation • Experience in delivery of large, complex projects with multiple workstreams • At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. • Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! • Learn more about Zscaler's hybrid working model and benefits here. • By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Responsibilities
• Lead the end-to-end delivery of Professional Services projects, including planning, execution, governance, risk management, and closure • Manage multiple concurrent customer engagements involving cybersecurity implementations, transformations, assessments, or optimisation services • Build and maintain detailed project plans, status reporting, RAID logs, resource plans, and stakeholder communications • Coordinate cross-functional teams including technical consultants, solution architects, support teams, sales, and customer leadership • Drive effective governance through regular steering meetings, status reviews, and executive updates
Benefits
• Learn more about Zscaler's hybrid working model and benefits here. • By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
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