PagerDuty - Director of Pricing & Monetization
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Requirements
• 10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization • Demonstrated experience owning packaging architecture and feature tiering decisions — not just supporting them • Track record of running pricing experiments and measuring commercial impact • Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership • Experience managing pricing change in the field — migrations, repackaging, new monetization models — with the communication skills to bring stakeholders along • Ability to mentor and grow other pricing and product roles • Experience at a company during transition to usage-based or consumption pricing • Familiarity with monetization infrastructure (entitlements, billing systems, SKU tooling) • Familiarity with B2B SaaS deal structures, discount governance, and revenue recognition considerations • Has led or contributed to pricing strategy at a company scaling toward $1B+ ARR • What Success Looks Like • Deep understanding of current SKU architecture, billing systems, and field pricing dynamics • Relationships established with Sales Strategy, Deal Desk, Finance, and key Product leaders • Monetization review process proposed — ensuring product teams bring pricing decisions forward early • 1–2 packaging experiments launched and instrumented (e.g., new tier, usage-based pilot, feature unbundling) • Go-to-market and customer-facing pricing tools meaningfully improved — measurable increase in field confidence and usage • Discount governance strengthened — clear ownership and sign-off process for deal-level exceptions • SKU creation process improved — clear ownership, documented process, and faster turnaround • Measurable ARR impact: improved win rates on Operations Cloud, reduced discounting frequency, or accelerated legacy SKU migration progress • Monetization infrastructure roadmap in flight — billing and quoting systems have a credible modernization path • Entitlement flexibility improved — product teams can run pricing experiments with greater speed and independence • Pricing function is seen as a strategic partner across Product, Sales, and Finance • Team is performing with high agency and developing toward expanded scope • The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Benefits
• Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. • Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. • Your recruiter • Hesitant to apply? • Hesitant to apply? • We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! • Where we work • PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: • cannot • Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western AustraliaCanada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, YukonUnited States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, WyomingCandidates must reside in an eligible location, which vary by role. • Location restrictions: • Australia: • Canada: • United States: • How we work • Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. • People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. • As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. • Competitive salary • Comprehensive benefits package • Flexible work arrangements • Company equity* • ESPP (Employee Stock Purchase Program)* • Retirement or pension plan* • Generous paid vacation time • Paid holidays and sick leave • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* • Paid volunteer time off: 20 hours per year • Company-wide hack weeks • Mental wellness programs • Eligibility may vary by role, region, and tenure • PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses • PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. • Go behind-the-scenes on our careers site and @pagerduty on Instagram.
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