Mitratech - Client Solutions - Legal Spend Management
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Requirements
• Proficiency in MS Office and/or Google Suite • Advanced Excel skills (pivot tables required; macros preferred) • Strong organizational skills to manage multiple priorities across 20–30 enterprise clients • Proven ability to build and manage senior-level client relationships • Experience operating in fast-paced, high-accountability environments • Strong communication skills with the ability to simplify complex analytical concepts for executive audiences • Experience working with client data, reporting, or analytics tools (e.g., SQL, BI tools preferred) • Analytical, process-oriented mindset with attention to detail and business impact • Education: • Bachelor’s Degree preferred • 3+ years of experience in a customer-facing role within Enterprise Software or Consulting • Preferred experience in legal, insurance, claims, or risk-related industries
Responsibilities
• Own and manage enterprise client relationships across an assigned portfolio • Deliver complex legal spend analytics (monthly, quarterly, annual, and ad hoc) and translate them into clear insights for senior stakeholders • Drive client adoption and engagement through onboarding, training, and ongoing analytics support • Maintain regular contact with key decision-makers and lead stewardship/QBR meetings where appropriate • Collaborate with the MBR team on client requests, including attending status meetings and escalating service issues as needed • Identify client needs and objectives and work cross-functionally to develop solutions and resolve issues • Ensure client objectives are clearly documented, tracked, and actively monitored for progress • Oversee the timely approval of project deliverables, maintaining alignment with scope, budget, and timelines • Recommend improvements to customer lifecycle processes and internal workflows • Partner with product and engineering teams on prioritisation and testing inputs • Execute corrective action plans for at-risk clients and track outcomes through resolution • Stay current on MBR products, services, and industry trends • Travel to client sites as needed
Benefits
• Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all the listed requirements.This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $80,000 - $87,000 Annually USDTotal compensation includes US employee benefits and annual bonus eligibility.Benefits we offer: • . Anticipated Pay Range: $80,000 - $87,000 Annually USD • Health, Dental & Vision Insurance • 401 (k) + Employer Match • Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • FSA & HSA Options • Employee Assistance Program • Career Advancement & Professional Development Opportunities • Employee Recognition • LinkedIn Learning Platform • The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to the volume of qualified applicants. • Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com • Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: • everify.com
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