skydio - Field Support Coordinator
Requirements
• Familiarity with RMA processes and service logistics. • Experience coordinating third-party vendors or field service providers. • Excellent written and verbal communication skills. • Strong customer service mindset • Ability to prioritize competing demands • Interest in robotics, drones, or connected hardware products is a plus. • Experience supporting Public Safety, Utilities, or Infrastructure customers. • Knowledge of inventory, logistics, or parts fulfillment processes. • Experience with service analytics and operational reporting. • Experience with work order management, coordinating field service, dispatch, technical support operations, customer operations, or a related field. • Demonstrated ability to manage multiple priorities in a fast-paced environment. • Strong attention to detail and commitment to process accuracy. • Knowledge of RMA workflows and service logistics. • Experience creating and tracking sales orders or parts fulfillment requests. • Strong interpersonal and customer communication skills. • Experience with Jira, Salesforce, or equivalent service management platforms. • Proficiency with Microsoft Office and Google Workspace. • Ability to analyze issues, identify process improvements, and drive work to completion.
Responsibilities
• Schedule and coordinate field service appointments with customers, Field Service Technicians, and third-party service providers. • Manage work orders from creation through completion, ensuring timely updates and accurate documentation. • Monitor and manage the Field Service RMA Jira queue, ensuring repair requests are routed and processed efficiently. • Create sales orders for replacement parts and coordinate shipment to customers, technicians, and repair locations. • Track replacement parts and ensure returned components are received, documented, and processed according to company procedures. • Coordinate preventative maintenance work orders and recurring service activities with customers and third-party vendors. • Collaborate closely with Customer Support, Logistics, Repair Operations, and other internal teams to ensure seamless service delivery. • Maintain accurate service documentation within Jira, Salesforce, and other related business systems. • Communicate service status, scheduling updates, and logistical information to internal stakeholders and customers. • Identify scheduling conflicts, resource constraints, and process improvements to optimize field service operations. • WHAT WOULD MAKE YOU A GOOD FIT • Experience coordinating field service operations, service scheduling, dispatch, or technical support. • Strong organizational skills with the ability to manage multiple work orders simultaneously. • Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms.
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