n8n - Customer Success Manager
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Requirements
• You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end. • 📊 Value & outcomes mindset • You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives. • 💻 Technical fluency • You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate. • 💼 Commercial acumen • You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes. • 🧭 Operational rigor • You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through. • 🗣 Clear, high-trust communication • You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships. • 🤝 Cross-functional leadership • You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey. • 🌱 Builder mindset in ambiguity • You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales. • Nice-to-haves • Nice-to-haves • 🤖 Automation + AI curiosity • You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization. • You’ve operated in high-growth environments and enjoy “building the plane while flying it.” • You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally. • 🎓 Technical or STEM education • Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar. • 🧩 Familiarity with n8n or similar platforms • Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.
Responsibilities
• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal • Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes • Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges • Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions • Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment • Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact • Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth • Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience • Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
Benefits
• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Ownership • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Work/life balance • Europe: 30 days of vacation, plus public holidays wherever you are. • Europe: • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Health & wellness • Europe: We provide benefits according to local country norms.* • Europe: • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Future planning • Europe: We provide pension contributions according to local country norms.* • Europe: • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Financial security • Europe: • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • Career growth • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • A passionate team • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Remote-first • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • Giving back • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • AI enablement 🤖 – • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • Transparency • Country-specific details are provided in your contract.
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