real - Business Operations Analyst
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Requirements
• Strong proficiency in spreadsheet software (e.g., Microsoft Excel, Google Sheets) for data manipulation and analysis. • Familiarity with data entry and management in various systems. • Basic knowledge of scripting or automation tools (e.g., Python, SQL) is a plus and will be a key area for growth in this role. • Familiarity with data visualization tools (e.g., Tableau, Power BI, Google Data Studio, Metabase, Looker) and experience building dashboards or visual reports is a plus. • Exceptional Attention to Detail: Given the legal and regulatory nature of the products, a meticulous and error-free approach is critical. • Strong Communication Skills: Ability to clearly and concisely communicate with both technical and non-technical teams, as well as with leadership. • Proactive & Problem-Solving Mindset: A self-starter who can follow procedures precisely but also identify opportunities to improve processes. • Adaptability: Comfortable working in a fast-paced, high-growth environment where priorities may evolve. • A bachelor's degree in a relevant field such as finance, business, engineering, or a quantitative discipline. • 1-3 years of experience in an operations-heavy role, preferably within the financial services, fintech, or payments industry. • Ability to truly encompass our Company Core Values • Work Hard, Be Kind • Tech x Humanity • “We” are bigger than “me” • REAX Technology Platforms Private Limited is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Responsibilities
• Operational Execution & Process Adherence: • Execute and oversee daily operational workflows and Standard Operating Procedures (SOPs) for the Real Wallet program, ensuring all tasks are completed accurately and on time. • Perform a variety of manual operational tasks, including updating reports, reconciling data between different systems, and managing data transfers to maintain system integrity. • System and Data Integrity: • Act as a key point of contact for ensuring data alignment across various systems, flagging discrepancies, and taking corrective action as outlined in SOPs. • Assist in maintaining up-to-date program reports and dashboards • Cross-Functional Communication: • Communicate effectively and efficiently with internal teams, including product, engineering, finance and support, to address operational issues and ensure a seamless workflow. • Proactively identify and escalate potential issues or areas for improvement within existing processes • Comfortable collaborating with a manager based in the USA, maintaining clear and timely communication across time zones and aligning effectively through overlapping working hours. • Process Improvement & Automation: • Assist in the documentation and refinement of existing SOPs to improve clarity and efficiency. • Explore and implement automation scripts or tools to reduce manual effort for repetitive tasks over time.
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