Brandwatch - Senior Customer Onboarding Specialist

• 5+ years of experience in software onboarding or customer-facing roles • 3+ years of experience working with enterprise-level accounts, designing complex solutions and data infrastructures • Full business proficiency in English (a second European language is a plus) • The ability to take immediate ownership of complex onboarding projects • A strong understanding of social data analysis and social media management platforms • The ability to quickly adapt to new software and evolving business needs • A data-driven mindset, using insights to optimise onboarding success • Strong communication and relationship-building skills • Experience working in a deadline-driven, fast-paced environment • This role is perfect for someone who is a strategic thinker, problem solver, and trusted consultant ready to make an impact on both customers and the broader onboarding team. • What can you expect • What can you expect • Buddy setup to help you onboard and beyond; • An open, informal, diverse and multinational working environment; • 25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance; • Full Headspace subscription and 24/7 Employee Assistance program; • Hybrid working model - 3 in-office days per week, arranged in coordination with your manager. Our London office is located in Canary Wharf, a vibrant area full of great amenities, restaurants, and transport links. • Hybrid working model • As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. • Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.