Unknown - Staff Solutions Architect - EMEA [REMOTE]

• Customer Technical Outcomes • Drive end-to-end technical success for a portfolio of enterprise customers, from post-sales handoff through production adoption. • Own the implementation of known Upbound use cases — control plane architectures, Upbound/Crossplane configurations, GitOps integration, platform engineering patterns — and ensure customers reach their target state. • Define and track technical milestones that map to customer business objectives and contract value. • Act as the primary technical escalation point when customers face blockers, coordinating engineering and product resources to resolve them. • Implementation & Architecture • Lead technical discovery to deeply understand customer environments, platform requirements, and target architecture. • Design and deliver Crossplane-based control plane architectures tailored to customer infrastructure and organizational context. • Build and maintain reference platforms and implementation accelerators that codify Upbound best practices and reduce time-to-value for common use cases. • Contribute Statements of Work that accurately scope implementation engagements. • Write code, fix bugs, and build scoped features within Upbound products, provider ecosystem, and Crossplane core where needed to unblock customers. • Technical Voice of the Customer • Represent customer technical needs internally to influence product roadmap and prioritization. • Partner with pre-sales SEs to ensure smooth, informed handoffs with full context on customer environment and expectations. • Identify expansion opportunities as customer technical maturity grows and new Upbound capabilities become relevant.