atlas - Member Services Associate, Accounts
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Requirements
• 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services. • Background in Customer Service, Executive Assistance, or Concierge Services with an accounts focus. • Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions. • Excellent multitasking and prioritization skills in fast-paced, dynamic environments. • Creative problem-solver who thrives on delivering solutions thoughtfully. • You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded. • You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work. • Self-motivated, ambitious, and able to work independently with minimal supervision. • Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace. • Familiarity with Core Credit or other financial servicing platforms. • Experience in customer-facing financial services or luxury brand environments. • Proficiency with client service and workflow tools, including Zendesk, CRM platforms (e.g., Salesforce), and internal ticketing or case management systems.
Responsibilities
• Serve as the primary point of contact for Atlas members regarding account-related requests. • Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems. • Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset. • Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences. • Track and manage service requests efficiently while maintaining a high-touch, empathetic approach. • Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.
Benefits
• Join a high-growth fintech redefining lifestyle and payments for the most discerning customers on the planet • Work with a small, elite team that’s built products like the iPhone and moves fast with a focus on performance and precision • Be part of a culture that rewards autonomy, encourages innovation, and treats its employees with the same level of care we provide our members • Operate in a culture that rewards results with real ownership and the chance to build things that materially impact our members' daily lives • Flexible Time Off. • A remote work environment with flexibility when needed. • The salary range for this position is between £32 and £38 per hour. This range may vary depending on a variety of factors considered in compensation decisions, including but not limited to skills, experience, training, degrees, and certifications. This is a full-time position. • In accordance with the New York City Human Rights Law, the stated salary range reflects the base pay for this role at the time of posting. Actual compensation may vary based on factors such as experience, education, and skill level. • Employment is contingent upon the successful completion of background checks and compliance with applicable regulatory requirements.
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