Pearl - AI Conversation Designer
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Requirements
• 2+ years of experience designing, launching, and maintaining chatbot or conversational AI solutions • Familiarity with NLP platforms like Dialogflow, Watson, or similar • Experience with LLMs and prompt engineering • Working knowledge of Python, HTML, or JavaScript • Strong data fluency and comfort with tools for analyzing performance at scale (Excel, PowerBI, etc.) • Comfortable working in Agile environments and using tools like Asana, Azure Boards, Figma, or LucidChart • Excellent attention to detail, organization, and project management skills • Thrives in fast-paced, collaborative, and iterative environments • Experience with ChatScript or other chatbot scripting languages • Experience localizing chatbots for global audiences • Prior work in marketplaces, e-commerce, or customer experience teams • Ability to independently lead QA testing and post-launch analysis
Responsibilities
• Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys • Write clear, compelling conversation copy that aligns with brand tone and business objectives • Analyze customer transcripts and chatbot performance to identify gaps and propose improvements • Partner with international teams to localize and align bots with regional goals and personas • Collaborate with analytics to evaluate performance metrics and measure impact • Conduct QA (functional, linguistic, and regression) testing of bot interactions • Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)
Benefits
• At Pearl, we’re redefining how people access expert help—combining AI-powered conversation design with human expertise to deliver fast, personalized support. • You’ll join a global, mission-driven team working at the intersection of technology, language, and empathy. Every interaction you design helps someone get answers, make decisions, or solve a problem that matters. • We offer a flexible, collaborative environment where designers, engineers, and product thinkers shape the future of AI + Human interaction together. • The Impact You’ll Have • Your work will directly influence how millions of customers experience Pearl every month—turning complex questions into simple, conversational solutions. You’ll help us scale intelligent, empathetic digital experiences that feel less like tech—and more like help. • This is your opportunity to shape the future of AI-human interaction in a company that’s redefining expert access at scale. If you’re passionate about designing conversations that matter—and you like solving tough problems with smart people—we’d love to hear from you. • Remote From these States - California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin. • Remote From these States - • Pay Transparency - Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.) • Pay Transparency - • Our Commitment to an Inclusive Workplace
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