accurx - Training Manager

• Previous Experience: You have proven experience working in a SaaS, product-led company, where you have led large-scale implementations and onboarding initiatives (such as hosting large scale customer webinars and training programs at scale), driving adoption and ensuring a smooth experience for customers at all levels • Customer Relationship Management: You understand customer needs, respond quickly, and communicate clearly. You can guide users through challenges, answer questions confidently, and adjust your style to suit different stakeholders. • Training & Influencing: You can explain product functionality in a way that’s practical and relevant, demonstrating and training stakeholders at all levels. You adapt your approach to ensure users feel confident and supported. • Problem Solving & Critical Thinking: You anticipate challenges, quickly resolve issues, and identify ways to improve customer experience and adoption. • Data-Informed Decisions: You use data and qualitative customer feedback to overcome challenges to adoption and risk of churn. You are able to use data to drive change, including creating new training plans or testing out new ways of working. • Our Principles in Action... • Fix healthcare communication: Healthcare systems are struggling; our solution is communication. All our efforts are centered here. We spend time on the frontlines to understand our users and the health system's challenges. • Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards and only delivering work we're proud of. • Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals. • Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first. • Move with urgency: We're on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact. • Be relentlessly resourceful:.We embrace constraints as they force us to think differently, be creative, and focus. • Embrace challenge: We choose constructive conflict over superficial harmony. We have tough conversations to reach the best decisions and hold each other accountable. • What We Can Offer • £50,000 -£70,000 + the value of £31,500 share options. • Access to Happl https://happl.com/ - a flexible benefits provider with a given budget of £600 to spend on perks of your choice. Options include private health insurance, wellness providers and more. • We are office first, all accuFolk come to our office https://medium.com/accurx/accurx-hq-the-heart-of-our-connections-88b664748601 in Shoreditch 3 days per week, with the option to work remotely 2 days a week. Read more about our policy here https://accurx.notion.site/Flexible-working-and-office-hours-19f8f3c2a0374b20bb237df20925d5de?pvs=4. • Enhanced parental leave policy • Working abroad policy • We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! • ...And much more https://www.notion.so/accurx/Overview-of-our-Perks-943f809391904b928bf18a45517766c6?pvs=4.