Sailor Health - Customer Experience Associate, Mental Health
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Empathetic communicator who speaks kindly and listens actively during difficult conversations. • Highly organized with a strong attention to detail; capable of managing multiple patients at different stages in the process without missing critical information. • Tech-comfortable, able to learn tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot and adapt quickly to new software as needed for patient care coordination. • Mission-aligned with a deep interest in improving mental healthcare accessibility for older adults; driven by the desire to make meaningful contributions at this intersection of empathy and execution, turning vulnerability into reassurance and trust.
Responsibilities
• Engage with patients to understand their needs and concerns regarding mental health services. • Collaborate with a multidisciplinary team to develop personalized care plans for patients. • Provide support during patient interactions by offering empathy, active listening, and appropriate responses. • Assist in the coordination of appointments, referrals, and follow-ups as needed within organizational guidelines. • Participate in ongoing training to stay informed about best practices in mental health care delivery. • Contribute to a positive work environment by fostering teamwork and supporting colleagues' professional development.
Benefits
• We’re hiring a full-time remote Care Coordinator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way. • This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust. • This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care. • Mission with impact. Help bring life-changing care to a population that’s too often overlooked. • Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose. • Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow. • Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for. • If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
No credit card. Takes 10 seconds.