Chainalysis - Technical Account Manager
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Requirements
• Experience with public cloud platforms such as AWS or Microsoft Azure. • Microsoft Azure • Background in compliance, financial crime, cybersecurity, or investigations, ideally in SaaS or data products. • Hands-on familiarity with blockchain and cryptocurrency concepts (for example, crypto on/off‑ramps, centralized and decentralized exchanges, custodians, DeFi protocols, stablecoins, and on‑chain analytics tools) and a genuine interest in the evolving crypto and Web3 ecosystem. • Experience working with customers across EMEA or SEMEA, including complex public sector or financial services environments. • Tools/ Technologies we use (no need prior experience) • REST API integrations • Kubernetes/Docker/containerization of applications • Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. • You belong here. • You belong here.
Responsibilities
• Lead technical onboarding and post‑sales implementation of Chainalysis solutions for assigned customers, from discovery through go‑live and stabilization. • Design and configure integrations, APIs, data feeds, and workflows that align Chainalysis products with each customer’s architecture, use cases, and compliance requirements. • Monitor product usage, SLAs, and key technical health metrics; proactively identify risks, drive issue resolution, and surface optimization opportunities. • Act as the primary technical point of contact for your accounts, coordinating with internal Product and Engineering teams on escalations, roadmap feedback, and customer-driven improvements. • Partner with Customer Success Managers and Account Executives to support renewals and expansions by providing credible technical input, ROI evidence, and solution recommendations. • Occasionally travel to customer sites or regional events to support key deployments, workshops, and executive briefings. • We're looking for candidates who have: • Experience in customer-facing technical roles such as Technical Account Manager, Professional Services Consultant, Solutions Architect, or Sales Engineer in a B2B software environment. • Hands-on experience implementing or supporting enterprise software in production environments (e.g., operating systems, virtualization, databases, networks, security tools). • Strong proficiency with APIs, scripting, and data querying (e.g., writing scripts, regular expressions, SQL) to troubleshoot, integrate, and extend software solutions. • Demonstrated ability to translate between technical and business stakeholders, simplifying complex concepts and influencing decision-makers at multiple levels. • Proven track record of building long-term, trust-based customer relationships and driving successful adoption of technical products over time. • Comfort working in a fast-paced, high-growth, and ambiguous environment, with a strong sense of ownership and a “customer-obsessed” mindset. • Fluent language in English and Hebrew
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