heartbeathealth - Solutions Delivery Manager

• ## What You'll Own: • Own the implementation process from initial intake through launch and transition to steady-state Client Success ownership. • Develop and manage comprehensive project plans, timelines, milestones, workflows, launch checklists, and readiness plans. • Ensure all client launches are delivered on time, within scope, and aligned to agreed-upon success criteria. • Manage multiple client implementations simultaneously while maintaining visibility into priorities, dependencies, risks, and next steps. • Partner with internal and external stakeholders to understand client needs, operational requirements, and desired workflows. • Help translate client goals and contracted commitments into practical, scalable, and repeatable delivery models. • Coordinate across Growth, Account Management, Client Success, Product, Clinical Operations, Data, Marketing, and other teams to ensure launch readiness. • Drive accountability with internal and external stakeholders to ensure timely completion of launch activities. • Proactively remove barriers, escalate risks, and help teams make informed tradeoff decisions when priorities or timelines conflict. • Perform ongoing risk assessment to identify potential launch delays, scope concerns, operational gaps, and downstream client experience impacts. • Maintain clear and consistent communication with stakeholders regarding project status, risks, decisions, dependencies, and upcoming milestones. • Provide executive-ready updates that clearly summarize progress, barriers, risks, and required decisions. • Ensure internal teams and client stakeholders are prepared for launch, including workflow readiness, operational handoffs, reporting expectations, and support processes. • Identify opportunities to improve workflow efficiency, reduce variability, and strengthen implementation quality across clients. • 5–7 years of experience in project management, implementation, solution delivery, client delivery, or a related role; digital health, healthcare, SaaS, or high-growth startup experience preferred. • Demonstrated experience leading multiple complex client implementations or cross-functional projects simultaneously. • Strong client-facing presence, with experience facilitating conversations with both technical and non-technical stakeholders. • Ability to operate effectively in ambiguous, fast-changing environments while creating structure, clarity, and forward momentum. • Strong organizational skills, attention to detail, and ability to manage timelines, dependencies, and competing priorities. • Proven ability to build trust and maintain strong relationships with internal teams, clients, and senior stakeholders. • Sound judgment and problem-solving ability, including comfort making recommendations, identifying tradeoffs, and escalating when needed. • Experience managing projects through the full lifecycle, from intake and planning through execution, launch, and post-launch review. • Strong written and verbal communication skills, including the ability to create clear documentation, stakeholder updates, and executive summaries. • Analytical mindset with the ability to use data, feedback, and implementation learnings to improve future delivery. • Experience with Smartsheet or similar project management tools preferred. • A good sense of humor and the ability to stay calm, collaborative, and solutions-oriented when plans inevitably change.