CloudWalk - Customer Support Engineer - Intern

Responsibilities

• Deeply understand customer problems, going beyond surface-level symptoms
• Take full ownership and solve problems end to end
• Explain solutions clearly and simply, without jargon
• Teach customers how to effectively use InfinitePay’s products and features
• Work daily with modern support tools, automation, and AI agents to increase efficiency and scale impact
• Act as a trusted partner with a critical mindset, proactively preventing customer issues and executing and driving product improvements based on real customer insights
• What we expect from you
• You care deeply about the customer experience and take pride in helping people succeed
• You actively use AI as a core part of how you solve problems and make decisions day to day
• You communicate with clarity, confidence, and empathy, even when navigating complexity
• You naturally take ownership, make decisions, and deliver outcomes
• You learn quickly, adapt fast, and stay curious by default
• You’re comfortable in fast-moving environments and stay effective amid constant change
• If you’re energized by ownership, continuous learning, and using technology to solve real problems for real people, you’ll feel at home here.
• Interview Process:
• Submit application
• CloudWalk Academy Course + Live Test
• People Interview
• Presentation and Interview with CSE's coordinators
• Panel Interview with CW Leaders
• Final team interview